Housing Follow-Up Support Field Supervisor

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community agency committed to supporting individuals facing homelessness, poverty, and systemic barriers. We are currently seeking a Full-Time, Permanent Housing Follow-Up Support Field Supervisor to lead the delivery of mobile case management services for individuals transitioning from homelessness to long-term housing.

This role ensures consistent, client-centered service delivery by supervising frontline staff, coordinating referrals, managing a reduced client caseload, and supporting program evaluation and outcomes tracking. The Supervisor plays a key leadership role in helping clients stabilize their housing, improve health and wellness, strengthen life skills, and build long-term independence.

Key Responsibilities

Client Support & Casework

• Complete client intakes, conduct home visits, and provide crisis intervention and supportive counseling.
• Develop and monitor individualized case plans to support long-term housing stability.
• Advocate and liaise with landlords, OW, ODSP, COHB, healthcare providers, and community partners.
• Provide life-skills coaching in budgeting, tenant rights, household maintenance, and daily living.
• Maintain accurate and timely case notes and documentation using Salesforce.

Team Supervision & Training

• Provide day-to-day supervision, support recruitment efforts, and participate in interviews.
• Lead onboarding, mentorship, field support, and ongoing training for staff.
• Promote a positive, inclusive team environment based on anti-oppressive principles.
• Support performance management and progressive discipline processes as required.

Program Leadership

• Build and maintain partnerships with housing, healthcare, settlement, and community agencies.
• Facilitate life-skills workshops that promote independence and community integration.
• Lead weekly case conferences to support collaborative service planning.
• Track program outcomes and assist with reporting requirements, including TGRIP.
• Ensure adherence to Hostel Standards, agency policies, and professional conduct guidelines.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or related human services field.
• 3–5 years of program management experience.
• At least 5 years working with vulnerable adults experiencing homelessness, mental health issues, substance use, or related challenges.
• Minimum 2 years of frontline supervisory experience OR equivalent leadership experience with strong service excellence record.
• Knowledge of housing stability models, harm reduction, trauma-informed care, and community development.
• Strong leadership, critical thinking, and conflict resolution skills.
• Experience working within a unionized environment considered an asset.
• Proficiency in documentation, outcome tracking, and case management systems.
• Standard First Aid & CPR certification required (or willingness to obtain).
• Ability to work flexible hours as required.

How to Apply

Interested internal candidates should submit a brief expression of interest and updated resume to apply.admin@conc.ca by December 20, 2025 with the subject line: “Housing Follow-Up Support Field Supervisor -Bloor” Application.

CONC is an equal opportunity employer and strongly encourages applications from equity-seeking communities, including Black, Indigenous, racialized persons, newcomers, LGBTQ2S+ individuals, persons with disabilities, and those with lived experience of homelessness.