Hospital Team: End of Life & Hospital Admin Assistant Volunteer

Reporting to the Community Programs Coordinator, the EOL & Hospital Admin Assistant* will be responsible for providing an empathetic, private and respectful customer service experience for pet owners who are euthanizing their beloved pet, in addition to ensuring that EOL logistics and administration are handled seamlessly. * Training is required upon undertaking this role.

Time Commitment
One shift a week (Tuesday – Friday) from 1.30 – 4.10pm (appointments take place between 2 – 4pm). Available shifts will be discussed at time of recruitment. A minimum commitment of 6 months is required. 

Roles and Responsibilities

• Set up Room 5 for EOL appointments   
  • clean and tidy room, as needed 
  • provide tissues, blanket and necessary aftercare products 
• Ensure EOL signage is posted and candle is lit 
• Liaise with EOL clients (before and after appointment) 
  • will include completion of the GTHS Euthanasia Consent Form and may include taking payment
  • explain process to the pet owner 
  • escort pet owner from the premises 
• Handle dogs and carry cats in carriers, as necessary 
• Assist with discharge and hospital administration (including upload of files to EZYVet) 
• Support the Community Programs Coordinator, as required 

Qualifications

• 18 years of age minimum 
• Punctual and reliable   
• Demonstrates understanding and passion for animal welfare 
• Calm, compassionate and empathetic 
• Diligent compliance with guidelines and protocols for personal and animal safety 
• Self-motivated 
• Excellent customer service and interpersonal skills 
• Excellent time management and organizational skills 
• Able to work independently and as part of a small team   
• Works cooperatively and effectively with others 
• EZYVet is experience ideal, but training will be provided 
• Current dog handling experience is required 

  Working Conditions:   

• Physical demands of the position include bending, kneeling and carrying animals with a potential maximum weight of 22.6kg /50lb 
• Successful applicants will complete the following training upon joining this team and additional and/or updated training may be subsequently required: 
• Hospital Discharge training 
• End of Life training 
• Yellow GTHS Dog Walker / Handler training