Hospital Team: Admissions Volunteer

The GTHS Animal Hospital is one of the only accessible spay/neuter hospitals serving Bruce, Grey and part of Simcoe County that performs 3,000 surgeries annually (an average of 50 surgeries per week), and subsidizing ~$770K in veterinary costs each year.

To promote pet wellness and safety, approximately 1,860 rabies vaccinations and 1,770 microchips are administered to GTHS Animal residents and community clients on an annual basis.

Description
Reporting to the Community Programs Coordinator (and the Director of Medicine), the Hospital Admissions Volunteer will be responsible for providing a warm welcome to Hospital clients and reviewing the same-day services booked for their pet or for Community Cats.

Time Commitment
One shift a week on weekdays from 7.50-10am (admissions take place from 8am until approximately 9.45am). See below for available shifts. A minimum commitment of 6 months is required.

Roles and Responsibilities

• Provide warm welcome to Hospital clients
• Review services booked to ensure accuracy of Medical Record sheet
• Recommend additional items such as after-surgery wear, flea / tick prevention, vaccinations, I.D. microchips
• Take payments and add additional items to the patient’s surgical sheet
• Question animal’s general well-being and any health concerns
• Validate last time animal ate
• Confirm contact details with all clients
• Confirm availability with dog owners for potential early pick-up
• Photocopy veterinary records if not provided in advance
• Remind Hospital client of Discharge time and location
• Carry cat in carrier to the Hospital, as required
• Liaise with Registered Veterinary Technician and Veterinary Assistant to coordinate handling of dogs

Qualifications

• 18 years of age minimum
• Punctual and reliable
• Demonstrates understanding and passion for animal welfare
• Diligent compliance with guidelines and protocols for personal and animal safety
• Self-motivated and energetic, with proven ability to complete tasks with competency and accuracy
• Basic math (for calculating cost of occasional add-on services or products)
• Able to work in a fast-paced environment
• Excellent customer service and interpersonal skills
• Excellent time management and organizational skills
• Able to work independently and as part of a small team
• Works cooperatively and effectively with others
• Current, clean criminal record police check

Working Conditions:

• Physical demands of the position include bending, kneeling and carrying cats in carriers with a potential maximum weight of 7.6kg / 16.75lb