Group Head, Executive VP Finance & Operations

Job title

Group Head and EVP, Finance and Operations

Department

Finance & Operations

Reports to

CEO

Salary range

$200,000 to $240,000

Job type

Full-Time, Permanent, Hybrid working 3 days per week

Location

Toronto, Ontario

Posting period

2026-03-19

About us

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca

KHP works collaboratively with the KHP Foundation, which launched January 1st, 2026. The KHP Foundation raises funds across Canada to deliver on KHP’s promise to youth. The KHP Foundation is supported by a shared services business model.

The opportunity

Reporting to President and CEO, KHP’s incoming Group Head and EVP, Finance and Operations, provides strategic and operational leadership for all financial and operational functions of the organization, including oversight of a $40M annual operating budget, long-term financial planning, and enterprise-wide resource allocation. This role leads the annual budgeting process, ensures strong financial governance, internal controls, risk management, audit, compliance, and reporting, and plays a key role in shaping and delivering the KHP’s multi-year strategic and operating plans. The EVP partners closely with the Senior Leadership Team and Board to safeguard organizational assets, ensure financial sustainability, and support mission achievement.

The responsibilities

• Develops, leads, and implements KHP’s $40 million annual operating plan, ensuring alignment with strategic priorities, effective resource allocation, financial sustainability, and performance monitoring across KHP
• Significantly contributes to KHP’s multi-year strategic and operating planning and development process to ensure that proper financial, insurance, legal and regulatory policies, practices and controls are in place
• Acts as strategic advisor to the business and to the CEO.
• Responsible for best-in-class financial reporting, internal audit and controls, processes and deliverables, including accounting policies, non-profit reporting requirements, financial forecasts, cash flow forecasts and contingency planning, to ensure an appropriate balance of risks, investments, return and liquidity.
• Oversight for the development and maintenance of complex financial models for budgeting, forecasting, and long-term planning; create scenario analysis to evaluate financial impact of strategic decisions.
• Provides leadership to all departments in the development of the annual budget, monitors performance against plan and reports on KHP’s current and long-term financial position to ensure its financial viability.
• Maintains a collaborative working relationship with the Board of Directors and the Treasurer in supporting the Finance and Risk Committees of the Board and other Committees
• Provides quarterly reports to the Finance and Risk Committee of the Board on performance to plan, organizational risk assessment and evaluation, investment strategies, and audit planning among others.
• Has responsibility for facilities management, overseeing the maintenance, safety, and optimization of all KHP locations to support effective service delivery.
• Works collaboratively with the KHP Foundation to integrate fundraising revenues, donor restrictions, and funding strategies into enterprise-wide financial planning and resource allocation.
• Drives modernization of the Finance and Operations function through technology, digital tools, and automation to enable a future-ready organization.
• Oversight responsibility for our Enterprise Risk Management Program and Internal Risk Management Committee, including our Privacy, Security and Risk Program.
• Acts as Privacy Officer for KHP.
• Assist with negotiation and management of contractual agreements.

The requirements

This is an exceptional senior executive opportunity for an outstanding finance and business leader who possesses the following education, experience and competencies:

• You are a CPA with at least 15 years in progressive finance leadership roles, within both the profit and not for profit sectors
• You have a proven track record of financial controls and reporting, strategic planning, operational decision making, financial technology innovation, analytics and data modelling,
• Experience as a Privacy Officer is an asset.
• You are an exceptional strategic financial leader, team player and hands-on “doer” with the proven ability to prioritize and deliver results.
• An outstanding relationship builder, the EVP, Finance and Operations understand and communicate priorities and is a thoughtful and high-integrity leader. They relate well to others and effectively build rapport with all levels of the organization.
• An outstanding collaborator who builds trust and seeks to understand the perspective of others so that change is transparent, dependable and reflects meaningful input from others.
• An exceptional communicator who translates complex financial concepts, so they are easily understood by all. Communicates with calm, confidence and humility. Listens deeply and shows curiosity and views different opinions with an open mind before making judgements.
• A motivational and people centric leader, the collaborative EVP, Finance and Operations has strong emotional intelligence and models an inclusive and dynamic culture and ensures individuals are highly engaged and can confidently make data-based decisions that are outcomes-driven.
• The EVP, Finance and Operations have a deep understanding of governance and understands the expectations and duties of care to KHP and its Board, as well as the essential issues relating to legal and financial framework governing non-profit organizations.
• You have deep expertise in establishing and maintaining processes, internal controls, risk management practices, and audit readiness
• Ability to travel across Canada (<5%)

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

If you are interested in further exploring this exciting Group Head and Executive Vice President, Finance & Operations opportunity with Kids Help Phone, please provide your resume and a detailed cover letter. Please address your cover letter to Sandra Chiodo, Group Head and EVP, People and Culture, Kids Help Phone Selection Committee. Your cover letter should highlight your background, connect the dots between your business and leadership experience and the key competencies outlined in this job posting, and should let us know why serving as the Group Head and Executive Vice President, Finance & Operations at Kids Help Phone resonates with you.

We look forward to exploring your candidacy.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more. We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation so young people across Canada can express all their thoughts and feeling.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Comprehensive healthcare benefits program
• Life insurance, disability insurance
• Emergency travel assistance
• CAAT Pension Plan
• A hybrid work model (in office three days per week)
• Internal Recognition Programs
• Formal Coaching Programs

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.