Ground Floor Receptionist

Regent Park Community Health Centre

We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, harm reduction and homeless programs, Pathways to Education, infant and child development programs, parenting programs, and youth services. We currently have the following opening on our Reception Team:

Ground Floor Receptionist

Full-Time Permanent Position

35 hours per week, including evening hours

Hourly Range: $22.97 - $27.68 plus, Benefits and HOOPP Pension

Position Summary

The Ground Floor Receptionist provides friendly and professional client intake and ensures efficient operation of the Reception area. The receptionist welcomes visitors and as first point of contact helps to promote a positive image of the Health Centre and services.

Responsibilities Include:

• Perform reception, clerical and administrative support duties;
• Greeting clients/patients and providing support as necessary, using tact and diplomacy;
• Answering incoming telephone calls in a friendly and efficient manner, processing messages taken by the answering service during non-office hours according to protocols;
• Processing information by sorting and distributing incoming mail/parcels, preparing mail/parcels going out;
• Typing correspondence and photocopying as required;
• Register new clients in electronic medical record (EMR) system PS Suite
• Schedules client / patient appointments following set procedures, using Electronic Health Record system;
• Calls patients to remind them of upcoming appointments as required;
• Maintains knowledge of community resources and makes referrals, as appropriate;
• De-escalate conflict with or among clients in accordance with established policies and procedures
• Initiate crisis response procedures when necessary, requesting assistance from appropriate professional staff in case of emergency situations;
• Initiating answering service at the end of the day and provides back up to lock up procedures when building closes, as required.

Required Skills Knowledge and Abilities

• Completion of relevant certificate or diploma and two years’ related experience in a community setting
• Able to work effectively with a diverse client population including people with mental health and/or addictions issues
• Crisis de-escalation training and or experience
• Knowledge of Personal Health Information Privacy Act
• Excellent telephone manner and communication skills
• Understanding of Anti-oppression principles and ability to work effectively with people of various cultural, age and economic backgrounds
• Knowledge of the Regent Park area and issues affecting the community
• Commitment to valuing diversity, equity, partnerships and advocacy in keeping with Regent Park Community Health Centre’s Strategic Direction.
• Availability for evening work
• Proficient with computer software including MS Office, Internet, email, and Electronic Health Records (PS Suites)
• Must have full COVID 19 vaccines for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position within OPSEU Local 5115.

Please follow the link below and submit your application on or before February 17, 2026:

Ground Floor Receptionist

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.