Governance & Operations Officer

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JOB TITLE: Governance & Operations Officer PROGRAM: Foundation

REPORTS TO: Chief Executive Officer (CEO) POSITION TYPE: Full time

POSITION SUMMARY Join the passionate and growing team at the reimagined Ontario Shores Foundation for Mental Health (the “Foundation”) as our Governance & Operations Officer. This is an exciting opportunity to contribute to our first-ever comprehensive fundraising campaign supporting the critical, life- changing work of Ontario Shores Centre for Mental Health Sciences (“Ontario Shores”). At a time when the need for revolutionary mental health care and research has never been greater, you will play a pivotal role in inspiring hope and investment, while helping to build a culture of generosity that strengthens the vital alignment between the Foundation and Ontario Shores. Reporting to the CEO, you will provide essential operational and executive administrative support to the CEO and Board of Directors. Your expertise and diligence will ensure governance excellence and enable leadership to operate at their highest effectiveness. With a strong focus on donor-centred fundraising, you will deliver exceptional donor service and support critical fundraising and database processes that honour every donor’s intent and investment. As a valued team member, you will contribute to shaping the Foundation’s culture, guided by our values of accountability, authenticity, collaboration, innovation, and donor-centred practices.

This role is ideal for a superb multi-tasker who thrives in a fast-paced environment, loves keeping a team organized, and is committed to continuous growth and collaboration. Together, we will advance the Foundation’s vision to become a best-in-class, top-performing charitable organization delivering lasting impact for Ontario Shores and the communities it serves.

KEY ACCOUNTABILITIES Governance & Executive Support

• Coordinate and manage governance activities for the Board of Directors and Committees, including meeting scheduling, agenda development, materials preparation, minutes, and effective Board communications.

• Provide high-level administrative and strategic support to the CEO and Management team, including calendar management, expense tracking, preparation of reports and correspondence.

• Serve as a key liaison for the CEO with internal and external stakeholders, ensuring timely follow-up and professional communication.

• Collaborate with the CEO to develop, implement and oversee Foundation policies and procedures ensuring compliance with by-laws, policies and governance practices and alignment with Ontario Shores where applicable.

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Organizational Effectiveness & Operational Optimization

• Oversee office management, administrative systems and IT processes, driving continuous improvement in efficiency and technology adoption.

• Maintain office resources, technology assets, and filing systems to ensure efficiency and operational readiness for the team.

• Support risk management, compliance, and business continuity efforts across the Foundation.

• Monitor trends and best practices in the non-profit and mental health care sectors to identify and capitalize on new opportunities to enhance profitability for the Foundation.

Financial Management & Compliance

• Serve as the primary liaison to Ontario Shores’ Finance department and support financial processes to ensure compliance with Foundation and Ontario Shores policies, audit requirements, and Canada Revenue Agency (CRA) guidelines.

• Execute month-end and year-end close processes to ensure accurate reporting and financial reconciliation.

• Monitor the Foundation’s investments, tracking assets and preparing reports for the CEO and Board Committees as required.

• Support the annual audit process, ensuring deadlines are met and all required documentation is complete and accurate.

• Administer restricted funds and grant disbursements, ensuring strict adherence to donor intent and accurate recording of all contributions.

• Manage other accounting and financial functions as required to support effective Foundation operations.

Donor Relations & Engagement

• Serve as the first point of contact for visitors, donors, and stakeholders—providing a professional, welcoming, and donor-centred experience.

• Maintain accuracy and integrity of the Raiser’s Edge database through regular donor and gift entry, reconciliation, and data hygiene initiatives.

• Coordinate donor stewardship activities such as thank-you calls, handwritten notes, milestone recognition, and personalized engagement touchpoints to enhance donor relationships.

• Represent the Foundation at signature events and community activities, cultivating meaningful connections to strengthen awareness and support for Ontario Shores.

KEY QUALIFICATIONS & COMPETENCIES

• University degree or College diploma in business administration, nonprofit management, or a related field; or equivalent combination of education and experience.

• Expertise in not-for-profit accounting standards and financial reporting an asset.

• Minimum of 3–5 years in fundraising operations, or executive support role, preferably in a non-profit or healthcare environment.

• Knowledge of Raiser’s Edge and Blackbaud platforms, with strong data and reporting skills an asset.

• Demonstrated ability to support executive leadership and governance bodies.

• Strong aptitude for technology and willingness to learn new systems.

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• Exceptional organizational, project, and time management skills; proven ability to manage multiple competing priorities.

• Excellent communication, interpersonal, and relationship-building skills amidst a wide variety of stakeholders.

• Collaborative, flexible learner who welcomes feedback and strives for excellence.

• High degree of discretion, diplomacy, and professional judgment in handling confidential information.

COMPENSATION The hiring range for this position is $53,000 - 72,000 per annum commensurate upon experience, plus a comprehensive benefits package.

HOW TO APPLY

Please apply online: https://www.ontarioshores.ca/careers-ontario-shores We thank all applicants in advance for their interest and support of Ontario Shores. Only those selected for an interview will be contacted. All inquiries and applications will be held in confidence. Ontario Shores Foundation for Mental Health is an Equal Opportunity Employer.

ABOUT ONTARIO SHORES CENTRE FOR MENTAL HEALTH SCIENCES Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is a public teaching hospital providing a range of specialized assessment and treatment services to those living with complex and serious mental illness. Exemplary patient care is delivered through safe and evidence-based approaches where successful outcomes are achieved using best clinical practices and the latest advances in research. Patients benefit from a recovery-oriented environment of care built on compassion, inspiration and hope.

ABOUT ONTARIO SHORES FOUNDATION FOR MENTAL HEALTH Ontario Shores Foundation for Mental Health was founded in 2009 to support mental health and recovery at Ontario Shores. In partnership with our donors, staff, patients and community, we inspire change through numerous fundraising initiatives that help enable revolutionary programs and research not funded by the government, and support patients struggling with serious mental illness.

https://www.ontarioshores.ca/careers-ontario-shores https://www.ontarioshores.ca/accessing-care/browse-all-programs-and-services https://www.ontarioshores.ca/education/about-mental-illness https://www.ontarioshores.ca/research