Fundraising Database Officer

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Fundraising systems Database Officer role is to manage data integration, data integrity, and quality across critical systems within the Fundraising department and to ensure business rules are functioning correctly. They will support MSF Canada’s fundraising strategy by ensuring the relevancy and utility of the database of record.

MSF Canada is looking for someone who will be responsible for:

• Serve as a subject matter expert, providing additional coaching and training on Raiser’s Edge, LO, Omatic, and ReceipterPro.
• Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert for the Fundraising team.
• Troubleshoot, investigate, and provide resolution options to escalated issues.
• Manage data across the Fundraising systems, ensuring data hygiene by supporting data cleanup projects and championing best practices.
• Monitors the flow of data, finding and reconciling the differences between systems.
• Ensure proper functioning of systems and system adherence to business rules.

The successful candidate will bring to MSF Canada:

• Demonstrated experience in database administration and proficiency with query building, importing, exporting and reporting
• Advanced knowledge of CRM systems (especially Raiser’s Edge), with ability to diagnose and remedy issues
• Ability to communicate technical information to audiences with differing knowledge of systems, explaining diagnosis of issues, as well possible resolutions
• Ability to develop, implement, refine, and document processes
• High proficiency using MS Office software including Word and Excel
• Knowledge of tax receipting regulation and basic understanding of fundraising and accounting
• Commitment to MSF Principles and cross cultural awareness
• Proficiency in verbal and written English