Front Desk Attendant Volunteer

About this Position

Gain further experience as a volunteer front desk attendant through greeting clients and answering questions. Offer information on WoodGreen’s resources and program information, inform staff once clients arrive, respond to emails, and support scheduling.

Responsibilities:

• Support reception and front desk functions including greeting clients.
• Answering questions, sharing WoodGreen resources and program information, informing staff when clients arrive, responding to emails, and supporting scheduling.
• Track completed tasks.

Skill Development Goals:

• Develop and/or enhance customer service, teamwork, organizational and communication skills
• Gain additional experience in administration
• Enhance knowledge of social service environment, community and employment resources available

Qualifications:

• Strong computer literacy, especially Microsoft Office
• Customer service skills
• Ability to work independently and collaboratively
• Comfort interacting with high risk, marginalized, and vulnerable individuals
• Speaking additional languages is a big asset.
• Respectful and inclusive communication
• Tone of voice, body language, and active listening
• Managing client interactions in person, by phone, and by email
• Cultural humility and trauma informed communication

Screening requirements:

• Resume
• Attendance at an Information Session
• Two references (1 personal, 1 professional)
• Vulnerable Sector Screening (instructions provided after acceptance)

Training:

• Specific training related to the position will be provided in addition to comprehensive orientation about WoodGreen services, programs, mission and vision.

Commitment:

• 3 Month commitment
• 10-15 hours per week during workdays

Location:

• 815 Danforth Ave
• 1533 Victoria Park Ave
• 219 Dufferin St.
• 2930 Lakeshore Ave

Applicants must attend mandatory information sessions related to their position. Sessions will be held on these dates. Please sign up to attend one of the following:

• May 19, 2026
• May 26, 2026
• June 2, 2026
• June 9, 2026