Financial Controller

Department

Finance & Operations

Reports to

Group Head and Executive Vice President, Finance and Operations

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting Closes

Wednesday March 11, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.

Reporting to the Group Head and EVP, Finance and Operations, the Financial Controller will oversee financial operations, ensuring accuracy and compliance for both Kids Help Phone (KHP) and Kids Help Phone Foundation (KHP Foundation). This is a hands-on role playing a crucial role in compliance and financial health. The Financial Controller is responsible for financial reporting, auditing, compliance, payroll, and financial controls. This role will collaborate with the Senior Manager, FP&A and Grants at KHP and the Executive Director, Finance & Donor Services at KHP Foundation on all financial matters impacting both KHP and KHP Foundation.

Key Responsibilities

Financial Control and Reporting

• Lead, oversee and prepare comprehensive full-cycle accounting operations, encompassing the management of accounts payable, deferred revenue, bank and account reconciliations, and the coordination of all month-end, quarter-end and year-end closing activities for both KHP and KHP Foundation.
• Oversee and develop internal controls, ensuring compliance with regulatory guidance and best practices as they evolve.
• Lead the evaluation and implementation of new financial software
• Ensure the accuracy of financial records by conducting monthly reconciliations.
• Prepare monthly and yearly financial statements for analysis by the FP&A team before finalizing.
• In collaboration with the Senior Manager, FP&A and Grants, prepare both internal and external financial reports for KHP and KHP Foundation for approval by Group Head & EVP, Finance and Operations for KHP and by Executive Director, Finance & Donor Services for KHP Foundation
• Oversee the monthly reporting and reconciliation of the investment portfolio in both entities.
• Responsible for the maintenance of the G/L, account structure, account mapping, financial software, user access, and vendor management.
• Responsible for the maintenance of accounting and financial systems (Blackbaud FE, SAP Concur and Apex Connect) and enhancements or improvements.
• Ensure the accuracy and effective stewardship of fund balances.
• Oversee the preparation of the shared corporate resource monthly allocations and chargeback to KHP Foundation.
• Oversee AP and payment processes.
• Oversee revenue recognition from Government funding and grants received from KHP Foundation.
• Ensure timely and accurate month end close.

Compliance

• Ensure compliance with accounting standards and regulatory requirements.
• Provides oversight and quality assurance to the payroll function, including weekly, monthly and yearly reviews.
• Maintain and enhance internal financial controls and financial policies.
• Responsible for maintaining access control to the various finance and payroll software programs.
• Oversee the audit for KHP
• Prepare the T3010 for KHP.
• Oversee the preparation of T2200s for both entities.
• Oversee the preparation of all HST/GST filings.
• Prepare annual insurance renewals.

Risk & Governance

• Participate in the organization’s enterprise risk management program aligned with evolving operations and strategic priorities. Act as “risk owner” on key areas within portfolio.
• Together with the Group Head & EVP, Finance & Operations and Senior Manager, FP&A and Grants, they provide support to KHP’s Finance & Risk Committee of the Board of Directors.

Team Leadership & Talent Development

• Oversee talent management activities including all direct hires
• Develop and support KHP’s Finance team to enable a high-performing, client-centered professional services team
• Mentor and develop the Finance team, fostering a culture of accountability, continuous improvement, and client-centric service.
• Set clear performance goals and KPIs for the team, aligned with department objectives
• Fosters equity, diversity, inclusion and accessibility within the portfolio.
• Champion a culture of accountability, transparency, and continuous improvement in financial processes.

Required skills & Experience

• Post-secondary education in finance, accounting, business administration or other related studies
• Chartered Professional Accountant (CPA) designation required.
• Seven to ten years of relevant experience with at least five years in the not-for-profit sector in a senior financial role.
• Strong understanding of financial reporting and compliance, with hands-on experience developing and enforcing internal controls aligned with regulatory frameworks such as accounting principles for not for profit, and CRA guidelines.
• Experience managing multi-entity financial structures, including consolidation, intercompany transactions, and reporting across diverse business units or legal entities.
• Extensive experience in deferred revenue and grant management.
• Experienced in payroll management.
• Strong analytical and problem-solving skills.
• Continuous learning mindset.
• Proven experience in financial systems implementation, including requirements gathering, testing, rollout, and post-launch optimization.
• Strong communication, technology, and management skills.
• Strong presentation skills with experience delivering insights to large groups, including executive leadership.
• Proven leadership abilities to manage a finance team and collaborate with other departments and across entities.
• Familiarity with Financial Edge NXT and enterprise resource planning (ERP) systems.

Preferred / Advantageous:

• Experience in AP automation tools

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.