Enterprise Content Management Director

Job Title: Enterprise Content Management Director

Vacancies: This posting is for 1 new role.

Location: Ottawa, ON | Calgary, AB | Vancouver, BC | Montreal, QC | Halifax, NS | Toronto, ON (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 8 ($96,000 - $144,000 CAD)

This is a full-time, 1-year contract.

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

MAKING AN IMPACT

The Enterprise Content Management Director (ECM Director) leads the implementation of CCS’s Enterprise Content Strategy and Roadmap to build scalable, sustainable content operations systems and processes as it works toward achieving a mature content operations model.

This role is critical in creating awareness and excitement across the organization, communicating progress, supporting change management and transitioning the strategy from project-based governance to ongoing operations. It also collaborates closely with leads of other Accelerated Digital Roadmap initiatives—particularly data—to align content and data standards that enable integrated, personalized, and AI-ready digital experiences.

This role will report temporarily to the VP, Cancer Information and Policy who is the business lead for the Enterprise Content Strategy (ECS) at CCS.

WHAT YOU’LL BE DOING:

Leadership and implementation:

• Iterate content strategy and plan based on changing organizational priorities and insights or updated user journeys
• Enable and support business adoption and optimization of centralized ECS platforms in collaboration with tech and business leads
• Implement processes and leverage technology and automation to optimize content workflows and performance
• Onboard and support business areas adopting enterprise content capabilities to improve operational workflows
• Create and maintain project plans, dashboards, risk registers, and maturity roadmaps for continuous content operations program improvement

Content alignment, governance and performance:

• Establish content governance model and framework, and lead a cross-functional content governance committee to optimize the end-to-end flow of content from creation to delivery
• Define enterprise roles and responsibilities at both enterprise and team levels
• Establish enterprise processes for content creation, management, and archiving to ensure compliance and quality
• Help transform journey maps into content operations
• Oversee enterprise content audits to assess structure, reuse, and metadata readiness, using findings to guide governance, standardization, and alignment with content strategy goals
• Standardize metadata, taxonomy, templates, and optimize workflows, content models and authoring guides
• Collaborate and define enterprise content KPIs (e.g., implementation and adoption progress, content optimization and efficiency) to make evidence-based decisions and support teams in tracking their own specific content goals
• Establish and support maintenance of shared content libraries of reusable assets
• Ensure content operations are compliant with AI, copyright, accessibility, and other regulatory standards
• Ensure transparency and accountability by tracking progress against portfolio milestones

Collaboration, stakeholder engagement and change management:

• Act as a trusted partner across business and technology stakeholders
• Align all teams to shared enterprise content goals and facilitate regular strategy reviews across departments to ensure strategic alignment and performance monitoring, while also enabling teams to tailor content for specific audiences and channels
• Collaborate with data governance, personalization, UX, omnichannel, and localization leads to optimize content for all business areas
• Develop or provide training for new processes and tools to build a strong culture of content stewardship
• Develop and manage communication across teams to share implementation progress, celebrate wins, demonstrate impact
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other projects and duties as assigned.

QUALIFICATIONS:

• Post graduate education preferably in information architecture, library sciences, information management, or a related field
• 10–15 years of experience in a comparable field, holding senior-level roles.
• Experience in content strategy, information architecture, and content management systems
• Extensive experience developing and implementing content governance frameworks, policies, and metadata standards.
• Hands-on experience with content management, digital asset management; component-based design systems; information architecture and content governance.
• Leading people and change management
• A systems thinker with proven experience in implementing multi-tier enterprise systems and managing cross-organizational projects
• Strong stakeholder engagement, relationship building, change management, and training delivery capabilities in enterprise environments
• Leadership and motivational skills: Proven ability to lead and motivate teams
• Excellent communication and interpersonal skills: Ability to communicate effectively with both technical and non-technical users
• Problem-solving skills and adaptability: Ability to solve complex problems creatively, adapt to changing environments and manage multiple priorities
• Collaboration and co-design: ability to work effectively with diverse teams and stakeholders to create solutions that meet shared goals.
• Strong analytical skills and evaluation: Ability to analyze data and make evidence-based decisions
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Other qualifications may apply

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file.  We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law.  We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy.

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