Engagement and Stewardship Catalyst

The Engagement and Stewardship Catalyst is the vital operational role that fuels Effect Hope's mission to heal, empower and uplift people and communities affected by neglected tropical diseases across the globe.

We are seeking a rare professional who uniquely balances a highly relational approach—dedicated to crafting personalized interactions and deepening connections with our vital supporters—with an incredible capacity for detail management and systematic execution.

You will be the essential bridge, translating donor passion into sustainable funding. Your organizational rigor is the practical engine that secures life-changing impact for some of the world's most vulnerable people, while your warmth and genuine care ensure our supporters feel valued.

Reports To: Director of Development

Job type: Full-time

Salary Range: $50,000-$65,000 + benefits and pension

Location: This role is offered as a remote or home-based hybrid position. While we strongly encourage applications from candidates residing near Markham, Ontario, qualified candidates from across Canada are welcome to apply.

RESPONSIBILITIES

A. Donor Engagement and Cultivation (Highly Relational Focus)

• Relationship Management & Execution: Manage the execution and maintain the consistent voice and communication for all personalized and standard donor messaging (e.g., thank yous, welcome series, renewal asks), ensuring warmth, gratitude, and clear articulation of impact.
• Mid-Level Cultivation & Stewardship: Collaborate with the Director of Development to design and execute tailored plans specifically targeting new and mid-level givers to increase their engagement, commitment.
• Relationship Coordination: Meticulously prepare all meeting logistics, necessary documents, presentations, and personalized follow-up for high-level partner and donor engagements, as requested by the Director of Development.

B. Strategic Giving: Donor-Centric Communications & Foundation Partnerships

• Grant & Foundation Reporting: Champion the full grant lifecycle, from prospect identification and crafting compelling, mission-aligned proposals to managing budget coordination and ensuring timely, detailed final reporting to foundation and grant partners.
• Acquisition Strategy & Content Leadership: Implement the strategic development and application of a donor-centric perspective across all direct mail and digital acquisition efforts. Collaborate with the Marketing team to strengthen content, timing, and narrative, ensuring we capture the right information for future engagement.
• Communication Alignment: Partner with the Marketing/Communications team to review and elevate all fundraising content (appeals, grant narratives, campaign materials), maintaining a compelling narrative that clearly demonstrates impact across the entire donor journey.

C. Data Strategy and Systems Development (Detail-Oriented Focus)

• Data Strategy & Segmentation: Design and coordinate the strategic segmentation for all donor communication lists (including direct mail and digital), ensuring the optimal message reaches the right donor at the right time to maximize response rates.
• Process Improvement & Oversight: Working closely with the Operations team, maintain the meticulous integrity of donor records in the CRM database and conduct regular audits of the donor journey to identify and implement process refinements (e.g., automated follow-up triggers) that enhance the donor experience and improve team efficiency.
• Reporting & Analysis: Work in collaboration with Operations to pull segmented lists and analytical reports on donor retention, upgrade metrics, and campaign performance to inform fundraising strategy and forecast needs.

D. Special Project and Executive Support

• Project Coordination: Serves as the dedicated, high-detail coordinator for high-priority, time-sensitive special projects, as assigned by the Director, ranging from major donor event logistics to call campaigns.

QUALIFICATIONS/QUALITIES

• A commitment to the mandate of Effect Hope and a growing relationship with Jesus Christ
• Passion for Effect Hope's mission and commitment to global health and social impact
• A minimum of 3–5 years of progressive experience in non-profit development operations, fundraising, or institutional giving role.
• Demonstrated proficiency and hands-on experience utilizing a robust CRM database (working knowledge/experience with Raiser’s Edge is an asset) for advanced functions, including meticulous data entry, strategic segmentation, custom list pulls, and performance reporting.
• Proven ability to manage complex project timelines and write persuasive, accurate materials, including: o Experience overseeing the full lifecycle of grant management (from research and proposal submission to financial reporting). o Familiarity with the production and coordination of mass-market direct mail or acquisition campaigns (working with external vendors, timelines, and list segmentation).
• Exceptional organizational and administrative skills with an unwavering commitment to detail, systems thinking, and process improvement. Experience auditing donor journeys and implementing systematic refinements (e.g., automation triggers).
• Demonstrated ability to handle high-touch, relationship-focused interactions (in-person, email, and phone) with donors, maintaining a professional, service-oriented demeanor.
• Collaboration: Proven history of working effectively in a cross-functional team environment (Marketing, Finance, Operations) to achieve shared goals and execute multi-channel communications.
• A curious nature and dedication to continuous learning

COMPETENCIES

Analytical Thinking / Decision Making / Problem Solving – Applies systematic, logical reasoning when analyzing and interpreting data and information; considers the various issues and components of the problem/situation, develops sequential steps to address the situation, and determines rational timeframes and priorities; considers the issue from various angles, develops multiple solutions, and adapts approach as required.

Planning and Organizing / Results and Service Orientation - Effectively manages multiple, competing priorities under pressure and with superior attention to detail. The candidate must be highly self-directed and fully accountable for workflow management in a hybrid environment, successfully balancing independence with the ability to take direction. Demonstrates exceptional reliability, proactively adapting priorities in response to changing needs, and ensuring timely follow-through on all commitments and inquiries. Maintains the highest standard of professionalism and service orientation, reviewing all work to ensure a quality product is delivered.

Relationship Building and Communication - Excellent verbal and written skills; ensures that communication efforts meet the needs of various groups and is properly understood; demonstrates appropriate communication during difficult, high-stress, or emotional situations.

Teamwork - Works cooperatively and effectively with others to reach a common goal; participates in group activities, fostering a team environment; communicates effectively and shares knowledge.

WORKING CONDITIONS

Work Environment

The physical environment requires the employee to work primarily indoors. Flexibility is essential to accommodate some evening or weekend activities and travel schedules.

Mental Demands

The role is fast-paced, requiring strong mental focus and adaptability. Key functions include active listening, strategic decision-making, data analysis, research, and problem-solving. The ability to effectively manage competing demands from the Manager, colleagues, and external stakeholders is essential. Interactions may occur across various communication channels, including telephone calls, video conferencing, Teams messaging, emails, and in-person meetings.

TO APPLY

Interested candidates should forward their resume and cover letter to humanresources@effecthope.org. Please state the position title in the email subject line. Applications will be accepted until the position is filled.