Employment Service and Placement Specialist

About The Career Foundation:

The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.

Some of the benefits and features available to our employees include:

• Competitive compensation
• A comprehensive health benefits plan, including massage therapy, naturopathic services, travel coverage, and more
• A comprehensive dental insurance plan
• An RRSP Matching benefit
• An Employee & Family Assistance program
• An Employee Wellness program
• Paid days off for religious observance purposes
• Paid days off for personal wellness purposes

Program and Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, and much more. Employers that share our commitment to community hiring can also receive a range of services, including direct access to job seekers of diverse backgrounds and skills, support with coordinating and hosting community hiring events to meet our job seeker clients, advice on how to best coach and work with their new hires to help achieve job retention, and more.

As an Employment Services and Placement Specialist, you would be an essential member of our team, responsible for providing solution-focused employment counselling to an assigned caseload of clients in areas such as job search, job placement, career decision-making, job retention, and other supports to help clients achieve successful outcomes. You would also be responsible for developing relationships with employers to identify suitable employment opportunities for clients in your caseload, among other key duties, including maintaining accurate records in online data reporting systems. In this role, you would also have individual targets to achieve related to your caseload’s success.

Position Type:

Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanent

Base Location and Position Type Available:

This opportunity is based at The Career Foundation’s York Employment Centre, located near Weston Rd. & Lawrence Ave. W., and includes periodic travel to other offices, employer and community partner locations, and other stakeholder sites as needed. The successful candidate must be willing to work on-site from the office on a full-time basis.

This position also currently operates under a hybrid schedule, allowing for one work-from-home day per week. The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment will be provided.

Vulnerable Sector Check:

An offer of employment for this opportunity will be contingent on a Vulnerable Sector Check (VSC).

Reporting to:

Area Manager, Employment and Placement Services

Responsibilities include:

Employment Counselling, Coaching, and Case Management

• Provides solution-based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, career decision making, job retention, and other areas to support clients with achieving employment goals.
• Consistently monitors and tracks caseload success rate to achieve individual targets that contribute to the team’s overall objectives and expectations from the program’s funder.
• Conducts intakes and completes individualized needs assessments for clients to establish their eligibility for services and pre-employment needs.
• Collects, organizes, and analyzes client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.
• Enters and maintains thorough written documentation in online data reporting systems, ensuring that caseload files are up-to-date and ready for file audits.
• Provides effective job search readiness support services to clients on relevant topics, such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.
• Determines client eligibility for financial supports, administers eligible supports, and ensures proper documentation is on file to support expenditures.
• Guides and supports clients with completing applications for education and/or training opportunities.
• Conducts timely follow-ups job seeker clients throughout their job search efforts, and provides repeat, one-on-one job employment counselling sessions and support, as needed, to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community-based referrals when needed.
• Assesses and facilitates wraparound and intervention resources required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.
• Supports clients to acquire a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.
• Facilitates in-person and virtual workshops for clients on a variety of relevant topics.
• Performs other relevant duties as assigned.

Job Development, Placement, and Retention Support

• Conducts outreach to develop relationships with employers in a variety of industries to promote The Career Foundation’s services in the community and create job leads for active clients in caseload.
• Conducts job search activities with clients, including cold calling employers and other strategies to support them with achieving successful outcomes.
• Utilizes digital systems and technologies provided by The Career Foundation to further support clients with achieving their training and employment goals.
• Places clients into meaningful employment opportunities by matching them with job opportunities created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.
• Negotiates and administers placement, incentive, and other agreements with employers when applicable.
• Administers and monitors on-the-job training plans and conducts appropriate follow-ups and interventions with employers when needed to ensure that all expectations are met.
• Supports clients and employers to mediate issues as needed.
• Collaborates with fellow team members on topics such as job development and employment retention strategies that help lead clients to successful outcomes.
• Performs other relevant duties as assigned.

Qualifications/ Skills Required:

• Post-secondary degree or diploma in human services or a related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.
• A minimum of two years of experience in job coaching, employment counselling, job development, recruitment, or other directly transferable experience related to the position’s responsibilities is required.
• Must be willing to work on-site from the office on a full-time basis.
• Exceptional relationship-building skills with a proven ability to develop rapport with people.
• Proven track record in a results-driven environment with experience meeting targets.
• Experience in vocational counselling, managing client caseloads, familiarity with Employment Ontario-funded programming, community outreach, and employer relationship-building considered assets.
• A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
• Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.
• Excellent verbal and written English communication skills. Bilingualism is considered an asset.
• High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.
• Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), and Office 365 applications, including Teams and SharePoint.
• Must possess the aptitude and willingness to learn and work with new online systems and technologies.
• Willingness and flexibility to occasionally work outside regular business hours when needed.
• Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.
• Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.

How to Apply:
Please visit the Join Our Team page on our website at careerfoundation.com/join-our-team and select the position for which you would like to submit your application. You may complete the application form directly through our website. Qualified candidates will be contacted for an interview. No phone calls, please. Thank you for your interest in The Career Foundation.

The Career Foundation’s Commitment:

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.