EDUCATION AND TRAINING LEAD

JOB DESCRIPTION –

Reports to: Project Manager

Hours: Salaried, flexible

Location: Hybrid remote and onsite @ Voice Found, Ottawa, ON

Classification: FTE, Fixed-term contract with possibility of extension

Compensation $85,000 to $90,000 plus benefits

Do you have experience developing and delivering content to social service providers and marginalized populations? We have an exciting opportunity for a highly motivated, experienced education and training professional to join our team.

The ideal candidate is experienced in adult learning, knows how to get things done, works well independently as well as in a team, is positive, proactive, and a creative problem solver.

Job Purpose

The Education and Training Lead designs, delivers, and oversees the implementation of Voice Found’s education and training initiatives with a focus on ethical peer support, trauma-informed practice, and anti-human trafficking.

The Lead serves as the central coordination point for all training requests, ensuring consistent intake, scoping, and response to internal and external training opportunities. They ensure that all training is aligned with Voice Found’s model, values, and practice standards.

The role is externally facing and represents Voice Found in training delivery, consultations, workshops, and sector engagements. It may also support emerging initiatives, new program development, and the adaptation of materials for diverse audiences and settings. This is a non-clinical role and does not provide crisis response, case management, or therapeutic services. This role ensures that Voice Found’s work is not only delivered but understood, replicated, and sustained across programs and systems.

Core Responsibilities

1. Curriculum and content development

• Develop, refine, and maintain curriculum. Create and update facilitator guides, participant materials, and practical tools
• Ensure all content aligns with trauma-informed, survivor-led, and ethical peer support principles
• Integrate lived experience in ways that are structured, appropriate, and ethically grounded

2. Training delivery ( External)

• Deliver workshops, trainings, etc. for external partners and program participants
• Adapt delivery for different audiences (peers, staff, leadership, sector partners)
• Support consistency and quality across training environments
• Represent Voice Found in training, consultation, and sector engagement

3. Intake and coordination

• Serve as the central point of intake and coordination for all training requests. Scope, prioritize, and align training requests with organizational capacity and strategy
• Support teams and partners to apply training into practice (not just receive content)
• Develop tools and supports to embed peer support and trauma-informed approaches within organizations
• Strengthen alignment between training, supervision, and program delivery

4. Evaluation

• Track training outputs/outcomes (e.g., participation, knowledge uptake, application in practice)
• Contribute to reporting requirements and internal learning processes
• Use feedback and data to refine curriculum, materials, and delivery approaches
• Support continuous learning loops across programs and partners

5. Sustainability

• Support the development and delivery of fee-for-service training streams
• Contribute to funding proposals, partnership development, and education strategy
• Identify opportunities to expand training reach, impact, and system influence

Scope Boundaries

• No crisis response or direct client care
• No case management or peer support delivery
• No informal or unpaid consulting outside the defined organizational scope
• Does not replace program delivery roles or clinical services

Qualifications

Experience

• At least three years’ experience in a similar role and
• Demonstrated experience in curriculum design, facilitation, or sector training
• Strong understanding of trauma-informed, survivor-centred, and peer-based practice
• Ability to translate lived experience and practice knowledge into structured, scalable learning
• Experience working across community, health, or social service systems
• Ability to engage and train diverse audiences, including frontline staff, leadership, and system partners.
• Knowledge of Human Trafficking in Canada

Personal Attributes

• Excellent communicator, confident, and experienced speaker
• Creative and flexible ability to problem solve
• Ability to work autonomously and with a team
• Work in a fast-paced environment and maintain emotional control and professional composure Academic
• Post-secondary degree or diploma in education, social services, or communications, complemented by practical experience in instructional design, needs assessment, and adult learning
• Equivalent experience and skills will be considered.

Assets

• Bilingual (French/English)
• Project Management Skills
• Drivers Licence and use of a vehicle

Application Process:

Send a cover letter and resume to talent@voicefound.ca that directly tie your experience to the job requirements. Let us know why you are the best person for the job. Please add Education and Training Lead to the subject line. We will begin interviewing immediately until we find the right candidate and encourage you to apply asap.

We understand that applying to a job takes time, and we thank all candidates for their interest.

Unfortunately, we will not be able to get back to every candidate; only those chosen for an interview.

We are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community, and/or people with intersectional identities. Reasonable accommodation will be made available for applicants who require the same, whether on the basis of disability, creed, or otherwise, throughout the hiring process. Kindly make your needs known in advance.

About Voice Found

We are a survivor-led national registered charity located in Ottawa. Rooted in lived experience, we drive meaningful change and provide fundamental recovery support for survivors of human trafficking, exploitation, and childhood sexual abuse.