Duty of Care Counselor

CANADEM is seeking a motivated Duty of Care Counselor to join our team. This role offers the opportunity to provide psychosocial support to international humanitarian workers. The Duty of Care program is a commitment to build a culture of safeguarding the health, security and wellbeing of deployees. CANADEM provides a comprehensive standard of care that begins during the recruitment process and ends after deployees return home. It recognizes the risks associated with international placements, including stress-related risks. In its structure and practices, it is committed to preventing or mitigating the impact of those risks on all CANADEM Consultants deployed internationally. The Duty of Care Counselor is an integral part of ensuring that CANADEM fulfills those priorities.

CANADEM is an NGO committed to rostering and mobilizing the right experts and empowering them to enhance the impact of global assistance operations. The main pillar of our work is a roster of over 70,000 screened experts skilled in various aspects of elections, humanitarian operations and development work. CANADEM services UN agencies, as well as multilateral organizations, governments and international non-government organizations. For additional details, please go to www.canadem.ca

Duties:

The Duty of Care Counselor will support the deployment of experts by providing psychosocial support for deployees as needed.

• Provide Duty of Care evaluations of CANADEM associates deployed to various missions.
• Ability to occasionally conduct support sessions in person at HQ in Ottawa.
• Administer inoculation calls to consultants prior to deployment.
• Conduct critical incident support and debriefing calls.
• Assist CANADEM staff with training programs both internal and external.
• Evaluate, expand, and develop a Duty of Care program to match the ongoing needs of CANADEM deployees.
• On occasion, DoC Specialist would deploy to field missions if deemed necessary to provide in-field monitoring and evaluation of Duty of Care activities of CANADEM associates.

Qualifications:

• Post-secondary degree in Clinical Psychology, Counselling, Social Work or other relevant degrees combined with professional expertise.
• Minimum 5-7 years’ work experience in the field of mental health.
• Fluency in English is required. Fluency in other languages such as French, Arabic, Spanish, etc., is an asset.
• International experience in humanitarian response and intercultural understanding is desirable.
• Ability to use tact and diplomacy and maintain confidentiality in dealing with sensitive employee and consultant data.
• Exceptional interpersonal, written, and oral communication skills across diverse audiences
• Ability to handle stressful situations and work within tight deadlines.
• Strong organization skills.
• Must be able to work independently.
• Flexible and adaptable to respond quickly when deployees require assistance.
• Demonstrates a cooperative and team-oriented mindset.

Contract Details:

Contract length: Ongoing, as required. Monthly engagement varies from zero to ten hours depending on deployment requirements.

Remuneration: $95 CAD/hour