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Donor Relations Coordinator (6 months)

Donor Relations Coordinator (6 months)

CARE Canada
locationOttawa, ON, Canada
remoteOnsite
PublishedPublished: 7/26/2025
ExpiresExpires: 8/9/2025
Fundraising / Giving
Full Time
CA$51,500 - CA$56,650 per year

ABOUT THE ROLE

The Donor Relations Coordinator will provide excellent customer service through phone, email, and mail, focusing on single and monthly gift processing, donor retention, accurately representing CARE's brand, policies, and global work and ensuring that donors have an exceptional experience when they engage with CARE. The Donor Relations Coordinator is responsible for ongoing management of the monthly donor file, monitoring public email inboxes, performing various donation-related tasks in CARE's fundraising database (Raiser’s Edge/Fundraise Up), receipting, donor stewardship (including gift fulfillment, outbound calling) and supporting the management of incoming phone calls.

This role will be part of a high performing team, based in Ottawa, ON, working 1-2 days a week from our HQ office.

WHAT YOU BRING

  • Experience working in customer service, preferably answering phone calls, and responding to emails
  • Excellent oral and written communication skills in both French and English
  • Enthusiasm for learning and speaking about CARE's global work to end poverty
  • Proficiency with MS Office suite and Outlook
  • Familiarity with a fundraising database system, preferably Raiser’s Edge (Fundraise Up an asset)
  • Ability to juggle multiple demands and challenging conversations while maintaining composure
  • Superior attention to detail skills

REQUIREMENTS

Promote and maintain an organizational culture that advances gender equality, reduces power abuse and inequalities, and fosters trust and safety.

Create an environment within CARE's workplaces, programming, and communities where CARE works that is free from sexual harassment, sexual abuse and sexual exploitation and child abuse (SHEA-CA).

Ensure high standards of prevention and response measures for SHEA-CA are in place consistent with the CARE International (CI) Safeguarding Policy and Safeguarding Code of Conduct.

WHAT WE OFFER

  • Starting annual salary between $51,500 - $56,650 (prorated for length of contract)
  • Comprehensive benefits package, providing family coverage for a wide range of services, including paramedical services, gender-affirming care, mental health support, and access to a confidential Employee Assistance Program (EAP).
  • Paid annual and wellness leave benefits
  • Extended list of paid holidays, beyond provincial requirements
  • Inclusive holiday policy
  • Parental leave top-up
  • Employer contributions to group pension plan beginning in 2ndYear; Optional participation in group RRSP
  • Annual all-staff retreat
  • Learning and development opportunities and specialized training
  • A focus on wellness and work-life balance
  • Amazing colleagues who are very committed to CARE’s mission

HOW TO APPLY

If you are someone who thrives on challenge, loves to be part of a dynamic team and are passionate about making a difference, then this opportunity is for you! Don’t think you check all the boxes? Reach out anyway – we would love to hear how your experience translates to this role!

Please apply by August 8, 2025. Please note resumes will be reviewed on an ongoing basis and the advertisement will be removed once a candidate has been identified. We are only able to consider candidates who currently have the right to work in Canada.

PayType

Salary

Required degree level

  • Experienced (Non Manager)

Salary range

  • CA$51,500 - CA$56,650 per year