Donor Insights Specialist

CUPS Donor Insights Specialist Job Posting

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community. Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for a Donor Insights Specialist to join our Fund Development Team at CUPS. The Donor Insights Specialist is focused on achieving the goals and objectives of CUPS’ Fund Development Strategy. In this position, you will lead CUPS’ donor data strategy, serving as the in-house expert in database optimization and the strategic use of donor insights. You will help to grow CUPS’ community of supporters through prospect research and qualification, and foster donor trust with strong compliance of privacy protocols, CRA guidelines, and ethical standards. Location: Onsite, CUPS - 1001 10 Ave SW, Calgary Reports to: Director, Fund Development Contract type: Permanent Schedule: Full-time, Mon to Fri, 37.5 hours per week Starting salary: $68,432 - $71,864

CUPS Donor Insights Specialist Job Posting

Key Responsibilities

• Oversee CRM (Raiser’s Edge NXT) management with a strategic focus on data- driven fundraising growth

• Conduct advanced research (relationship mapping, capacity assessments, risk analysis, media monitoring) to identify strong candidates for solicitation

• Build and maintain robust donor and prospect profiles using donor scoring and wealth screening tools.

• Use data analytics to monitor donor trends, retention, and campaign performance.
• Provide data-driven insights and recommendations to inform fundraising

strategies and annual planning.
• Support budgeting processes with accurate revenue projections.
• Act as the subject matter expert on donor privacy, CRA compliance, and donor

rights.
• Maintain strong internal controls and audit-readiness for philanthropic revenue

records.
• Lead initiatives to enhance data systems, improve usability, and ensure data

supports relationship building and fundraising objectives.
• Partner with leadership to ensure that reports, dashboards, and processes support

fundraising efficiency and growth.
• Work closely with Leadership, Fund Development, and Communications teams to

share donor insights, coordinate engagement strategies, and support stewardship activities.

• Lead pipeline review meetings, contribute to strategic planning, and provide briefs, recommendations, and priority engagement lists.

• Contribute to continuous improvement by identifying growth opportunities in philanthropy efforts and supporting team members to optimize their use of CUPS’ CRM to enhance donor engagement, event execution, and fundraising efficiency.

• Support fundraising and stewardship events, campaigns, and donor programs, including managing invitations, tracking, and reporting.

• Maintain strong communication and accountability with colleagues to improve cross-departmental coordination and data accuracy.

CUPS Donor Insights Specialist Job Posting

What You Bring:

• Minimum 3 years’ experience in non-profit fundraising
• Proven experience with donor database management, fundraising analytics, and

data-driven decision-making (Raiser’s Edge strongly preferred) Employment Requirements:

• Knowledge of prospect research methodologies, moves management, and donor insights tools.

• Advanced skills in data analysis, reporting, and Microsoft Excel; PowerBI experience an asset.

• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to synthesize and present complex data in clear, actionable ways
• Discretion in handling confidential information and commitment to ethical fundraising

practices.
• Ability to prioritize, manage multiple projects, and meet deadlines in a fast-paced

environment.
• Strong communication and interpersonal skills; comfortable collaborating with

multiple stakeholders.
• Familiarity with fundraising best practices and donor privacy regulations.

Work Conditions
• Working seated for extended periods
• Computer work for extended periods
• Technology use including MS Office Suite, Raiser's Edge Funder Database

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.