Donor Care & Administrative Support volunteer

Role overview

Volunteers are the heart of the Foundation.

Every volunteer is a valued and essential partner in achieving Heart and Stroke's vision of healthy lives free of heart disease and stroke. Our community offers in welcoming and fulfilling environment for volunteers to contribute the times and talents. We welcome diversity in all of its manifestations. It is important for us to reflect the communities we serve. Diversity strengthens our performance and improves our ability to deliver more impact.

As a Donor Care and Administrative Support Volunteer, you will provide customer service and administrative support to the Direct Marketing Central Team. In particular, you will ensure an excellent donor experience through supporting the success of our Direct Mail, Email, and Monthly Donor campaigns.

Some activities associated with this role include:

• Responding to and troubleshooting tax receipt inquiries via phone, internal database and email
• Email response management using template responses
• Phone Calls audit
• Input Data into database/OneCRM/excel application
• Documenting donor suppression requests in 2 separate databases
• Compiling In Memory Reports from different sources.
• General administrative support
• Data analysts or identifying common trends
• Escalate inquiries to employees’ partner(s) when required

Qualifications :

• Completion of secondary school
• Detail oriented, organized, and focused.
• Works well independently and as a part of a team.
• Comfortable on the computer (PC environment): familiar with web browsers, web forms, MS Outlook, MS Excel and MS Word.
• Familiarity with tools like Power BI is an asset
• Ability to analyze complex data sets and derive actionable insights is a strong asset
• Exceptional phone manner and an excellent command of spoken and written English.
• Ability to communicate in French is an asset.
• Comfortable with and committed to executing repetitive processes with accuracy

Time commitment:
Flexible, but ideally 8-20 hours per week: 1-4 shifts per week, 4-8 hours per shift
Shifts will occur between the hours of 9am-5:00pm, Monday- Friday.
Volunteers may choose to exceed 20 hours of work per week.

This position is a 3-6-month term commitment with possibility for renewal.

Location: Virtual/Remote

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation due to disability to participate in the recruitment and selection process, please advise us and we will work with you to meet your needs.

Benefits and Competencies developed:

• Strong connection to Heart & Stroke
• Opportunities to gain real-world professional skills with a leading non-profit organization.
• Hands on experience, suitable for sharing on your resume or CV
• Expand your network and connections
• Opportunities for additional professional development experiences may be available.

Orientation and training:

• Orientation to the Heart and Stroke mission and vision.
• Training on HSF policies related to this role
• One-on-one training (where relevant) with staff partner.
• Ongoing training and mentorship.