Director, Programs

Organization Profile

St. Felix Centre is a non-profit community centre founded by the Felician Sisters, located in downtown Toronto. We provide compassionate service in a safe, welcoming and respectful environment inclusive of all religions, genders, cultures, and abilities. We serve a wide range of clients including adults, seniors, recent immigrants and individuals and families who are experiencing poverty, homelessness and housing insecurity, trauma, violence, abuse, malnutrition, and mental illness. The facilities are pet friendly.

Mission

St. Felix Centre is a compassionate, faith-inspired community for marginalized individuals in downtown Toronto where all are welcome and served with dignity in the Felician-Franciscan tradition.

Core Values

St. Felix Centre – staff, volunteers, Board of Directors pledge to serve others with gratitude, joy, simplicity and humanity through our core values:

Respect for human dignity

Compassion

Transformation

Solidarity with those in need

Justice and peace

POSITION SUMMARY

The Director, Programs under the supervision of the Executive Director, will provide oversight of all St. Felix Centre’s programs: 24-hour emergency respite and shelter sites, transitional housing, permanent housing, and the case management activities embedded within each program. The Director, Programs will directly supervise the program managers to facilitate the planning and implementation of operational activities, assessment and evaluation activities, and program enhancements. As a member of the Senior Leadership Team, the Director, Programs will also be responsible for organizational leadership, strategic planning, and ensuring St. Felix Centre programs remain aligned with our mission and values.

RESPONSIBILITES

Organizational Leadership and Strategic Planning

• Collaborate with the Senior Leadership Team to develop the strategic plan;
• Develop new initiatives to support the strategic direction;
• Participate in Board of Directors meetings and relevant committee meetings;
• Collaborate with the Senior Leadership Team to organize all staff meetings;
• Ensure the success of equity, diversity, and inclusion activities;
• Promote and foster effective cross-departmental collaboration;

Program Planning, Delivery, and Development

• Plan the delivery of programs and their activities in accordance with the organizational goals and directives;
• Write and review access plans that determine program eligibility;
• Develop tools to provide evaluation of the successes, challenges, and opportunities of key program initiatives;
• Develop a meaningful student placement program;
• Develop and oversee partnerships with other community organizations;
• Complete government grant applications;

RGI Housing Administration

• Ensure that housing activities comply with all relevant legislation and professional standards;
• Retain and consult with legal counsel for Landlord Tenant Board (LTB) applications;
• Attend all LTB hearings;
• Responsible for all escalations of tenant issues;

Compliance, Reporting, and Communication

• Ensure that funding agreements are understood and requirements of these agreements are met;
• Develop records to document program activities;
• Prepare accurate monthly, mid-year, and annual reports as required by funders and St. Felix Centre’s Board of Directors;
• Ensure that Quality Assurance and best practices are met through program policies and procedures;
• Develop and maintain a complaints and appeals process for clients;

Internal and External Coordination

• Act as signing authority for the organization;
• Participate in sector meetings and networks to keep informed of community practices;
• Collaborate with Philanthropy and Communications Department on fundraising initiatives and community engagement activities;
• Liaise with managers and directors to ensure effective and efficient program delivery;

Human Resources

• Oversee the development of training programs for all program staff members in accordance with sector standards;
• Participate in collective bargaining;
• Maintain positive relationships with union;
• Participate in workplace investigation and performance management meetings;
• Participate in the development of staffing policies;
• Supervise, support and mentor program staff, including performance reviews and regular coaching;

Financial and Budget Management

• Prepare annual budgets and operating plans;
• Monitor and approve all budgeted program expenditures;
• Provide program information and updates on financial needs for grants and other funding opportunities;

Other Duties

• Maintain on-site presence across program locations as required;
• Provide on-call coverage and on-site presence for emergency support;
• Provide timely communication and decision-making responsiveness during regular operations and urgent situations;
• Other duties as assigned.

EDUCATION

• A minimum of an undergraduate degree in a relevant field such as Social Work, Public Administration, Human Services, or a related social science discipline from an accredited university;
• Successful completion of the Ontario Non-Profit Housing Association (ONPHA) courses on Rent Geared to Income (RGI) Administration and the Residential Tenancies Act (RTA) within the first six months of employment;

EXPERIENCE

• Minimum 7-10 years working in a social service or non-profit setting;
• Minimum 2 years working in a senior management role;
• Supervising management staff (up to five managers);
• Working in a unionized environment;
• Developing policies and protocols;
• Working in supportive housing;
• Developing budgets;
• Providing strategic level support and decision-making to an organization;
• Demonstrated expertise in Trauma-Informed Care;
• Lived experience will be considered an asset.

SKILLS

• Strategic planning
• Budget maintenance
• Staff supervision
• Program development
• Deep understanding of community needs, particularly regarding homelessness and housing insecurity, social determinants of health, and systemic barriers to accessing programs and services;
• Conflict resolution and problem solving

Interested Applicants

Please include the competition # 25-054 in the subject line of your email.

Qualified applicants should email their resume and cover letter to Executive Director, Brian at brian@stfelixcentre.org by end of day, November 22, 2025.