Director of Operations

Summary of Role

The Director of Operations is a mission-driven, strategic, and hands-on leader who reports to the Executive Director and serves as a core member of the senior leadership team. This role is responsible for ensuring efficient, compliant day-to-day operations in alignment with the organization’s strategic direction, building the infrastructure needed to support growth and expansion, overseeing internal operations across HR, facilities, systems, and compliance, and strengthening the systems that enable delivery of high-quality services to older adults.

The Director of Operations will directly supervise four department leaders, guiding their work, and that of their teams, in a manner consistent with the organization’s values. This role serves as a trusted partner to the Executive Director in shaping and advancing the organization through its next phase of growth, evolution, and community impact.

This role has a planned start date of October 1, 2026.

KEY DUTIES & RESPONSIBILITIES

1. Operational Leadership & Strategic Implementation

• Translate the organization’s strategic plan into operational workplans with measurable outcomes.
• Identify, design, and implement operational improvements to enhance service delivery, efficiency, and sustainability.
• Develop and monitor key performance indicators (KPIs) and dashboards.
• Lead cross-departmental planning and coordination.
• Ensure policies, procedures, and systems align with regulatory requirements and best practices.
• Support the Executive Director in organizational planning, board reporting, and special initiatives and projects.

2. Human Resources & Talent Management

• Oversee all HR functions, including:
  • Recruitment, hiring, and onboarding; working closely with managers to make final hiring decisions.
  • Performance management systems including the development, review and maintenance of a strong performance management framework, including goal setting, coaching, and annual reviews.
  • Employee relations, disciplinary actions, and conflict resolution.
  • Compliance with BC employment laws and nonprofit regulations.
• Ensure training required by funders, or to align with best practices, is provided to identified roles.
• Ensure cost-efficient professional development opportunities are available and provided strategically to employees to build capacity and skill level.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure adherence to inclusive workplace principles and best practices.
• Coach and guide managers in effective and value-based people management.

3. Financial & Administrative Oversight

• Partner with the Executive Director, Managers, and Finance team to monitor budgets and financial performance, including providing timely reports as required.
• Ensure internal controls and operational procedures protect organizational assets, including cash handling, inventory control, and membership fee integrity.
• Oversee vendor management and contract negotiations.
• Support grant compliance and reporting requirements.
• Manage risk mitigation, insurance coverage, and regulatory compliance.

4. Facilities, Systems & Infrastructure

• Oversee facility operations, safety, maintenance, and accessibility compliance.
• Ensure systems (technology, databases, reporting tools) support operational efficiency.
• Evaluate and implement new tools and platforms as needed.
• Maintain emergency preparedness and risk management protocols.
• Ensure programs operate in safe, senior-friendly, and accessible environments.

5. Team Leadership & Organizational Culture

• Directly supervise four department leaders, providing coaching, guidance, and professional development.
• Build leadership capacity within the management team.
• Promote clear communication across the organization.
• Model mission-driven leadership focused on serving older adults with dignity and respect.

OTHER DUTIES

• Perform other duties as assigned by the Executive Director.

CORE COMPETENCIES

1. Operational Excellence: Proven ability to develop and improve workflows and operational processes that enhance organizational efficiency, mission alignment, and quality of service.
2. Strategic Implementation: Demonstrated ability to lead cross-functional initiatives, convene working groups, and drive organizational priorities through to completion.
3. Diplomacy & Discretion: High level of sound judgment required to manage complex matters and sensitive information.
4. Data-Informed Decision Making: Skilled in synthesizing operational and financial data to inform sound, evidence-based leadership decisions.

QUALIFICATIONS

• Bachelor’s degree in business administration, public administration, non-profit management or related field.
• 5+ years of progressive administrative leadership experience, preferably in a non-profit setting.
• Specialized training in employment law, recruitment, performance management, or related HR disciplines is considered an asset.
• A solid understanding of BC Employment Standards, WorkSafe BC, and HR best practices.
• A combination of education and experience.

REQUIRED EXPERIENCE AND SKILLS

• Ability to navigate senior-focused environments and interact respectfully with older adults, families, volunteers, and community partners.
• Consistently demonstrate stakeholder diplomacy.
• Demonstrated experience leading organization change, growth initiatives, and system implementation projects.
• Exceptional project management skills, including a strong aptitude for managing multiple priorities simultaneously.
• Experience in human resources, conflict resolution and/or negotiation.
• Experience supervising and managing staff and consultants to achieve deliverables.
• Experience developing and managing departmental budgets.
• Experience working with government-funded programs, grant compliance, and nonprofit governance.
• Knowledge of food safety regulations, inventory management, cost control, and revenue generation would be considered an asset.
• Strong critical thinking abilities, with exceptional judgment, discretion, and decision-making skills.
• Ability to work independently with minimal direction, demonstrating initiative, resourcefulness, and sound judgment.
• Ability to remain calm and clear in stressful situations.
• A positive team player who thrives in a cooperative, collaborative environment.
• Superior verbal and written communication skills, ability to understand and synthesize complex ideas, and confidently interact with different audiences.
• A careful and perceptive listener with an empathetic understanding of employees’ needs and interests.
• Self-motivated, organized, systematic and able to prioritize, schedule and perform complex tasks on time and with minimal supervision.
• Strong analytical skills with keen attention to detail and a consistent commitment to accuracy.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, and MS Teams)
• Resourceful, innovative, optimistic, and flexible, with the ability to embrace new opportunities and the evolving needs of a growing organization.

No phone calls please.

Thank you for your interest in the Director of Operations role. Our internal vetting process will result in the top 5 applicants being contacted for an interview. If you do not receive further communication from us, it means there are other applicants in better alignment to our needs. Be on the look out for future career opportunities with us. We wish you success in your job seeking journey.