Director of Operations

The Neighbourhood Land Trust (NLT) is a non-profit charitable organization dedicated to protecting the affordability, diversity, and equity of Parkdale by bringing land into community ownership and control. NLT works to acquire, develop and manage land in Toronto’s West End, leasing it at affordable rates to eligible charitable partners who provide community benefits including affordable and supportive housing. Visit www.pnlt.ca for more information.

Job Application Deadline: March 2, 2026 at 5:00 pm EST

Job Title: Director of Operations

Positions Open 1

Reports to: Board of Directors

Work Week: 37.5 hours/week

Contract: 1 year, with opportunity of extension

Start Date: Ideally on or before May 1, 2026

Salary: Starting salary between $85,000 – $95,000

Benefits: Extended health care & dental

TO APPLY:

Please submit an application by email to info@pnlt.ca with “Application for Director of Operations” in the subject line. Please include the following documents attached as one word document or PDF:

• Completed Application Form (https://pnlt.ca/news/were-hiring-join-the-neighbourhood-land-trust-%f0%…)
• Resume
• Cover letter (optional)

NLT is committed to employment equity and encourages applicants from equity-seeking groups. We aim to foster a workplace that reflects the diversity of the community we serve.

No phone calls please.

OVERVIEW

The Director of Operations is a key leader involved in all aspects of NLT’s work. Reporting to the Board of Directors and working collaboratively with two staff co-Directors, this leadership role oversees finances and administration, human resources, funder and statutory reporting and compliance, internal process improvement, governance, and supports overall organizational planning, implementation, and resource development to achieve NLT's priorities and long-term goals.

The role requires someone with solid experience in financial management, budgeting, funder compliance and reporting in a non-profit context. The ideal candidate is equal parts supportive leader, strategic thinker, organizational capacity builder, collaborative team member and master of task management. They possess an abundance of positive and steadfast energy to manage organizational processes and responsibilities in a fast-paced environment and will be comfortable working in the background to support the team as they do the heavy lifting of pioneering new work in the land trust space. The role is well suited for a mid-career professional looking to grow in a values-based organization doing impactful and innovative work in the community.

The Director of Operations is indispensable to supporting NLT’s continued growth. NLT is Toronto’s first neighbourhood-based and community-led Community Land Trust (CLT); first incorporated in 2014 and registered as a charity in 2017, NLT owns 86 community-owned properties with a total of 241 units of permanently affordable housing. The NLT is currently implementing the final year of a 5-Year Capital Repair and Improvement Plan to provide much needed repairs as well as sustainability and accessibility improvements to its portfolio. NLT has also recently been selected to develop and manage a new 175-unit rental building at the Parkdale Community Hub, which is expected to start construction in 2027. In addition, we will begin a process to develop a new Strategic Plan in 2026.

The NLT’s values are rooted in social justice, anti-oppression, racial economic justice and community empowerment. To do that, we work closely with residents and local organizations. We are looking for a Director of Operations who is interested in both the job and our greater vision.

A strong commitment to neighbourhood inclusiveness and social equity is required.

We strongly encourage applications from residents of Parkdale and or equity-seeking groups.

The successful candidate will be expected to work from the office a minimum of 3 days per week, and attend an average of 2-3 evening meetings per month.

SPECIFIC ROLE RESPONSIBILITIES

The responsibilities of the Director of Operations role include but are not limited to:

Operations

• Lead NLT’s Operations & Admin team and activities, ensuring that operations comply with organizational bylaws and policies, directives of the Board and all other legal statutory and regulatory requirements
• Recommend and lead process improvement, including maintenance and updating of the Operational Manual
• Oversee the management of the office
• Develop an annual work plan for the organization that supports the budget approved by the Board and the strategic plan, in collaboration with co-Directors
• Monitor and evaluate the implementation of NLT’s overall annual and long-term strategic goals
• Support the NLT’s 5-year strategic planning processes in collaboration with co-directors, including developing timelines, workplans, board and stakeholder engagement

Financial Management

• Oversee and approve routine financial transactions and invoice payments
• Monitor cash flows
• Lead the preparation of the annual budget in collaboration with co-Directors
• Oversee the preparation of the annual financial audit
• Oversee administrative staff and consultants in the management of the organization’s finances, including management of expenditures and the tracking of revenues
• Monitor and support regular reporting to funders and lenders as required
• Ensure that financial procedures and policies are followed in accordance with the directives of the Board and all other legal statutory and regulatory requirements
• Oversee regular financial reporting to the Board and Finance Committee

Organizational & Team Leadership

• Provide leadership to fulfill NLT’s organizational mandate and vision
• Act as fiduciary of NLT with the power to contract and bind the organization, pursuant to NLT’s policies
• Collaborate with co-Directors and senior staff to develop annual and longer-term strategies and support decisions that align with NLT’s vision, values and goals
• Support and/or lead NLT Board meetings, including scheduling and agenda development
• Oversee the monitoring and evaluation of NLT’s programs
• Support staff in the development of guidelines, protocols and workplans
• Oversee drafting of new or changes to existing organizational policies/bylaws in collaboration with the Governance Committee & disseminate to staff
• Support staff management in collaboration with co-Directors, including organizational responses to HR issues, hiring, supervision, training, evaluation, dismissal and professional development
• Co-facilitate regular staff meetings
• Approve and oversee tracking of staff timesheets and time off requests
• Lead annual staff performance review process

Resource Development & Fundraising

• Support fundraising and resource development, including grant research and writing
• In collaboration with co-Directors, support/develop/review funding proposals and plans
• Support the development and maintenance of relationships with funding organizations
• Support relationships with NLT donors, including major and monthly donors.

External relations

• Support relationships with partner organizations, politicians, government staff, and other external partners

Other duties as assigned.

REQUIRED EXPERIENCE, QUALIFICATIONS & ATTRIBUTES

• A minimum of 5-7 years of progressive leadership responsibility in similar work
• A minimum of 5-7 years of experience with financial management and organizational budgeting in a non-profit setting, and funder and compliance reporting is required
• Experience with non-profit governance, fundraising and resource development, people management, and office management are strong assets
• Demonstrated leadership ability in a collaborative team setting is essential
• Aptitude for critical and strategic thinking is essential
• High level of organization and accountability is essential
• Demonstrated ability to improve internal processes and systems
• Highly collaborative and supportive in a team setting
• Exceptional verbal and written communication skills
• Advanced ability to use Microsoft Office or Google Office Suite
• Working knowledge of Quickbooks is a strong asset
• Knowledge of affordable housing management and/or development is an asset
• Demonstrated commitment to working from a strong values-based, anti-oppression and social justice framework
• Demonstrated ability to work within a diverse community (including working with seniors, youth, people with different abilities and different cultural and socio-economic backgrounds)

WORK ENVIRONMENT

• The NLT has a small staff team that works collaboratively to complete organizational priorities.
• While the Director of Operations will be responsible for a specific scope of work and deliverables, collaboration with other staff, consultants and occasionally external partners is required.
• Decision-making forms a large part of the role; procedures and precedents are evolving, and considerable judgement and complex interpretation are required for developing solutions.
• The role will have regular exposure to confidential information.
• Normal office environment; some degree of physical skill and coordination required (for example; basic keyboarding)
• NLT staff meetings are held weekly to assure all members of the team are informed of the general progress of key projects
• In regular circumstances staff are expected to work from the office 2-3 days a week.
• This position requires attendance of an average of 2-3 evening meetings per month.
• The work is steady and busy. The Director of Operations may occasionally be exposed to a high workload and a moderate level of stress.

DEADLINE FOR SUBMISSIONS: Monday March 2, 2026 at 5:00 pm EST

Hiring Process Timeline Targets

Deadline for Submissions (firm deadline) - Monday March 2, 2026 at 5:00 pm EST

Interviews with Shortlisted Candidates - Week of March 9 and 16, 2026

Offer of Employment - Week of March 30, 2026

Ideal Start of Employment - Monday May 4, 2026