Director HR & VOLUNTEER ENGAGEMENT

Director HR & VOLUNTEER ENGAGEMENT

About us

The Volunteer Well is a Canadian non-profit dedicated to fostering a more inclusive, compassionate society by directly connecting volunteers ("givers") with individuals in need ("receivers"). Through an innovative direct-source volunteering model, we empower individuals, strengthen families, and unite communities, especially those facing systemic barriers such as women, seniors, new immigrants, low-income individuals, and marginalized groups. Our mission is carried out through our online digital portal, Generosity Hub (currently managed via a Facebook Private Group Marketplace) impactful inclusive programs and events, partnerships with businesses and philanthropists, and advocacy for generosity as a force for social change. By breaking down traditional barriers to support and promoting a culture of giving and receiving, we envision a world where kindness, justice, and human connection thrive.

Why join us?

By joining The Volunteer Well, you will:

• Be part of a passionate team committed to strengthening communities and fostering human connection.
• Build meaningful relationships and connect with like-minded individuals.
• Make a real impact while giving back to the community.
• Enjoy a sense of fulfillment by contributing to a cause that promotes inclusivity and support for those in need.

Role Overview

The Director of Human Resources & Volunteer Engagement is a governance and strategic leadership role responsible for both oversight and operational support in human resources and volunteer management. This role ensures HR practices align with The Volunteer Well’s mission, values, and legal requirements while actively supporting the CEO in executing HR operations. In addition, the Director plays a key role in the sustainability of the charity by contributing to fundraising efforts through either direct giving or leveraging connections to raise funds.

While providing strategic direction, the Director of HR does not directly manage HR team members but serves as an advisor and resource for the CEO and volunteer HR coordinators.

Key Responsibilities

Governance & Strategic Oversight

• Chair the HR Committee and lead efforts to align HR policies with nonprofit best practices.
• Provide guidance on HR policies, compliance, volunteer management, and legal requirements.
• Collaborate with the CEO to refine HR strategies and support volunteer engagement.
• Ensure that HR structures are scalable, inclusive, and support the long-term sustainability of the charity.

Operational HR & Volunteer Engagement Support

• Assist in developing HR workflows, volunteer recruitment strategies, and onboarding processes.
• Work with the CEO to identify key HR needs and provide hands-on support when necessary.
• Facilitate HR best practices training for board members and volunteers.
• Support the HR team with urgent priorities, helping resolve challenges related to recruitment, retention, and conflict resolution.
• Strengthen volunteer engagement strategies, ensuring a fulfilling and supportive experience for volunteers.

Collaboration & Role Boundaries

• Acts in an advisory capacity, offering strategic input without overriding the CEO’s authority in HR execution.
• Does not directly instruct or manage volunteer HR coordinators but ensures they are supported with proper policies and resources.
• Communicates and coordinates with the CEO before making major recommendations related to HR operations or volunteer engagement.

Policy & Process Development

• Review and refine HR policies, ensuring compliance and efficiency in volunteer management.
• Develop strategies for improving volunteer retention and recognition.
• Ensure that HR governance practices align with legal requirements and nonprofit best practices.
• Assist in the development of conflict resolution policies and volunteer satisfaction measures.

Fundraising & Sustainability Commitment

As a board member, the Director of HR & Volunteer Engagement supports the financial sustainability of the charity by contributing to fundraising efforts in ways that align with their skills and networks. This may include contributing financially, identifying funding opportunities, building relationships with potential donors, or assisting with fundraising initiatives.

Time Commitment & Expectation

• Term: Director of Marketing, Communications & Public Relations is a minimum of a 3‑year term, with the option for renewal for a further term upon expiry.
• Monthly and Annual Commitment: At least 8 hours per month devoted to board‑level meetings, strategic consultations, and advisory support, committee consultations, as well as additional strategic sessions with CEO/ teams as necessary.
• Board Meeting Participation: Attend at least 4 out of 6 virtual board meetings per year, as well as additional strategic sessions as necessary.
• Active Engagement: Remain actively involved with both strategic planning and oversight of communications and marketing initiatives, without being involved in day-to-day operations.

What We’re Looking For

• HR Expertise: Strong understanding of HR compliance, policies, and governance best practices. Experience in implementing HR frameworks within nonprofit organizations.
• Volunteer Engagement: Proven ability to engage, manage, and support volunteers effectively.
• Collaboration & Governance: Skilled in working collaboratively with the CEO while respecting operational boundaries.
• Fundraising & Financial Sustainability: Committed to supporting fundraising initiatives and sustaining the charity’s financial health.
• Mission Alignment: Passionate about The Volunteer Well’s mission and dedicated to contributing to its growth.

Lived experience and Diversity Statement

The Volunteer Well is committed to equity, diversity, and inclusion. We encourage applications from Indigenous, Black, racialized, and 2SLGBTQ+ communities, women, newcomers, persons with disabilities, low-income families, and other equity-deserving groups. We recognize that lived experience is a valuable asset and will be considered where applicable to the role.

Please send the following to HR@volunteer-well.org

1.A brief statement of interest explaining how their experience aligns with the role.

2.A resume highlighting relevant experience in strategic communications, marketing, or public relations within the nonprofit or similar sectors.