Director, Corporate Operations

We believe that great leaders build great cities – and to do it well requires a team of great people. Join our dynamic team at one of Canada’s leading civic engagement charitable organizations as the Director, Corporate Operations.

Position Details:

• Employment Type: Full-time, fixed-term contract (maternity leave contract)
• Reports to: CEO
• Direct Reports: 1–3 staff and oversight of external finance and IT service providers
• Salary Range: $85,000-100,000 annually with benefits and 4 weeks paid vacation
• Anticipated Start Date: March 2026
• Anticipated End Date: April 2027
• Work Environment: CivicAction’s work is a hybrid workplace that combines both in-office and remote work. CivicAction’s physical offices are in downtown Toronto and technology will be provided to support both in-office and remote work. This position may involve some evening and weekend work.

Position Purpose:

The Director, Corporate Operations is a senior operational leader who ensures CivicAction’s internal systems, people supports, and administrative functions run smoothly and effectively. Reporting to the CEO, this role oversees finance and administration, people and culture, governance support, digital systems, and organizational policy and compliance.

This role is ideal for a leader who thrives in improving processes, supporting staff, and building strong operational foundations in a small, collaborative non-profit environment (~20 staff).

Key Accountabilities:

1. Organizational Operations & Systems

• Manage day-to-day operations to keep internal systems running smoothly and efficiently.
• Create, document, and update organizational policies, procedures, and workflows.
• Handle contract administration, vendor coordination, insurance, and general administrative processes.
• Track and support organizational plans and operational work-back schedules.
• Implement operational changes and roll out new tools or processes.
• Identify and address operational gaps, promoting practical, continuous improvements in service delivery.

2. Finance & Administration (Working in partnership with external finance providers, CEO and Board of Directors)

• Lead annual budgeting and forecasting processes.
• Monitor financial performance, cash flow, and variance reporting.
• Oversee grant budgets and funder financial reporting.
• Maintain strong financial controls and documentation.
• Support annual audit preparation and CRA charitable filings.

3. People & Culture (Human Resources)

• Oversee recruitment, onboarding, performance management, and professional development processes.
• Maintain HR policies and procedures aligned with employment legislation.
• Administer employee benefits plans.
• Support leadership and staff through employee relations guidance.

4. Governance Support & Compliance

• Support the CEO and Board with meeting preparation and reporting.
• Liaise with legal partners to support compliance with nonprofit and charity requirements.
• Ensure appropriate insurance coverage and claims processes.

5. Technology & Digital Infrastructure

• Oversee CRM, HRIS, and digital workplace tools to support organizational efficiency.
• Manage relationships with IT service providers.
• Ensure cybersecurity practices and data security protocols are in place.
• Lead implementation of new tools or system improvements.
• Oversee privacy compliance, confidentiality procedures, and information management.

Qualifications and Skills:

Required Education, Certification and Experience

• Minimum 5 years of progressive experience in operations, administration, HR, finance, or organizational management, ideally within a non-profit or charitable environment.
• Experience managing financial processes, including budgeting, forecasting, grant reporting, variance monitoring, and working with finance professionals or auditors.
• Experience in HR leadership, including recruitment, onboarding, performance processes, staff relations, and developing or maintaining HR policies.
• Experience supporting or working closely with a Board of Directors or non-profit Committee.
• Knowledge of Canadian non-profit regulatory and compliance requirements, including CRA charitable reporting.
• Experience leading policy development, organizational systems, or process improvement initiatives.
• Experience managing vendors and external service providers (e.g., finance, HR, IT, insurance, benefits).
• Experience working in a hybrid, collaborative, multi-project team environment.

Skills and Competencies

• Demonstrated people-first leadership approach, supporting a healthy, inclusive work culture.
• Commitment to equity, diversity, inclusion, reconciliation, and accessibility in organizational operations.
• Strong judgement, discretion, and ability to handle confidential information.
• Ability to work independently while collaborating effectively across teams.
• Excellent organizational, planning, and time-management skills with the ability to manage multiple priorities.
• Strong problem-solving and systems-thinking mindset, with a focus on improving processes.
• Excellent written and verbal communication skills, including report writing and policy documentation.
• Strong financial literacy and comfort working with budgets and financial data.
• Experience supporting audits, funder compliance, or managing complex grants.
• Experience developing metrics or dashboards for operational reporting.
• Familiarity with Ontario employment legislation and HR best practices.
• Experience with risk management, privacy, or information-security policies.
• Comfort learning and using digital tools, including CRMs, HR information systems, and collaboration platforms.
• Lived experience that supports inclusive leadership and understanding barriers faced by equity-seeking communities (an asset).
• Knowledge of civic, social, and economic issues facing the GTHA (an asset).

About CivicAction

CivicAction’s purpose is to elevate civic engagement that builds livable, inclusive cities in the Greater Toronto and Hamilton Area (GTHA). For over two decades, we have been mobilizing leaders and changemakers to champion innovative solutions, to accelerate the alignment of actions, and to invest in the leadership of tomorrow. Our high impact leadership programs open doors, minds, and opportunities for young, emerging, and under-represented leaders in the GTHA.

Our Commitment to Inclusive Workplaces & Inclusive Recruitment

CivicAction is committed to equity and inclusion in our workplace and in our recruitment processes. We encourage applicants of all gender identities and sexual orientations, ages, ethnicities, cultures, abilities, and life experiences to apply. Accommodations are available for candidates taking part in all aspects of the selection process.

AN IMPORTANT NOTE: Research shows that women and racialized candidates often only apply to positions when they feel 100% qualified. If you’re interested in this role but don’t see yourself fully reflected in the requirements of the posting, we still encourage you to apply or reach out to learn more by emailing careers@civicaction.ca.

HERE’S HOW TO APPLY:

Apply here https://secure.collage.co/jobs/civicaction/59118 with your résumé and a cover letter in confidence by Wednesday, February 18, 2026, at 11:59p.m. ET. Applications will be reviewed on a rolling basis, so early submission is strongly encouraged. Late applications will not be accepted.

Only candidates selected for an interview will be contacted.

For more information about the organization and our work, please visit https://www.civicaction.ca/ and http://leadership.civicaction.ca/.