Director of Client Services

Director Of Client Services
Full-Time Permanent

Office Location: Stevenson Hall, 216 Simcoe Street, Peterborough, ON
Start Date: December 6, 2025
Hours: Full-Time (Occasional Evenings, Afternoons and Weekends; On-Call Rotation)

YWCA Peterborough Haliburton is seeking a visionary intersectional feminist leader with a deep passion for addressing systemic inequities, sharing knowledge, developing capacity building opportunities, a foundational understanding of the social determinants of health, a strong inclusion and AR/AO practice, and fostering creative, collaborative partnerships to support peace, equity, and justice for women[1].

YWCA Peterborough Haliburton serves women with and without children in a small urban, large rural region that includes the city of Peterborough and the counties of Haliburton and Peterborough. We are seeking an experienced, strategic and compassionate leader to serve as Director of Client Services. Reporting to the Executive Director, this role oversees client programs and services, ensuring they are delivered with excellence, innovation, and in alignment with the YWCA's mission and values, and funder expectations.

In this senior leadership position, you will be at the forefront of driving our mission to support women and children, leading initiatives that align with our values of equity, empowerment, and social justice. YWCAs are a national and global movement with a shared focus on advocacy, leadership, and equity rights for women, young women, and girls.

Key Responsibilities

• Lead and evaluate client services, ensuring compliance with funder standards and best practices.
• Develop annual and multi-year operational plans and budgets.
• Supervise and mentor managers and coordinators, fostering a respectful, inclusive, and trauma-informed workplace.
• Champion equity, diversity, inclusion, and continuous quality improvement.
• Collaborate with funders, partners, and community organizations to advance services.
• Provide strategic advice and leadership during times of change and growth.
• Represent the YWCA in advocacy, community, and sector initiatives.
  

Qualifications:

• University degree in women’s studies, human/social services, or related field.
• 5–7 years progressively responsible experience, including 3+ years in management.
• Integrated knowledge of gender-based violence against women, policy and advocacy, and collective action
• Proven leadership experience in program development, supervision, and implementing change management plans
• Excellent communication, relationship-building, and problem-solving skills.
• Financial management experience, including developing, monitoring, and projecting program and agency budgets.
• Proficiency in MS Office and familiarity with client database management systems.
• Commitment to integrity, confidentiality, equity, and inclusion.
• Valid driver’s license and ability to travel regionally.
• Satisfactory Criminal Reference Check with Vulnerable Sector Screening.

Why join our team?

At the YWCA, you will have the opportunity to:

• Shape innovative client services and programs that impact women and families.
• Work with a dedicated team committed to equity, compassion, and excellence.
• Build strong partnerships and advocate for systemic change.
• Contribute to a supportive, values-driven workplace with opportunities for growth.
• And, we offer a competitive salary and extended health benefits.

This is more than just a job—it’s a chance to lead transformative change in our community. At YWCA PH, you’ll join a passionate team dedicated to creating a world where women and children can thrive. If you’re ready to make a lasting impact and inspire others, we want to hear from you! Tell us why you are the candidate we are looking for!

First interviews will be scheduled the week of September 29, 2025.

[1] Women includes all women-identified people

Please submit your resume and cover letter, including wage expectations, in one PDF file by 4:00 pm on 2025 09 20 by visiting our Career Centre: YWCA Peterborough Haliburton Career Centre

YWCA Peterborough Haliburton is committed to equity and diversity and encourages applicants from varied backgrounds. We will accommodate disabilities in the recruitment process in accordance with the Ontario Human Rights Code. Should an applicant require an accommodation during the recruitment process, please contact the Human Resources Department.