Director of Care, Palliative Care Clinical Coach

About:

Margaret Bahen Hospice is a warm, resident-focused hospice located in Newmarket, Ontario, committed to delivering compassionate, dignified, and personalized palliative care. We prioritize comfort, respect, and quality of life for both residents and their families during life’s most meaningful and challenging moments.

Our thoughtfully designed environment promotes connection, peace, and reflection – offering a supportive space where residents and their loved ones can experience care grounded in compassion and dignity. With a dedicated team of clinicians, caregivers, and volunteers, we provide 24/7 individualized care while guiding and supporting families throughout their journey.

Beyond our hospice walls, we actively collaborate with regional health partners to strengthen palliative care capacity, share knowledge, and improve care delivery across the broader community.

Located in the heart of Newmarket, our hospice offers the perfect blend of tranquillity and accessibility – providing staff with the opportunity to work in a peaceful setting while enjoying all the amenities of a vibrant and growing community.

Position Overview:

This position will represent a combination of 0.5 FTE Director of Care at Margaret Bahen Hospice, and 0.5FTE Palliative Care Clinical Coach, supporting 8-10 community organizations within the North York Toronto Health Partners – OHT.

The Director of Care will lead the oversight of all clinical and residential care services at Margaret Bahen Hospice, including staff supervision and preparation for accreditation. The Palliative Care Clinical Coach is responsible for working with participating community organizations in alignment with provincial direction established by Ontario Health and guidance developed by the Ontario Palliative Care Network.

The Clinical Coach will work in collaboration with a Co-Coach to provide palliative care coaching and mentoring to staff and clinicians in participating community organizations, to build primary-level palliative care competencies.

Responsibilities:

• Lead with Compassion and Expertise: Provide clinical leadership that ensures high-quality, resident-centered care grounded in dignity, respect, and compassion.
• Inspire and Support Your Team: Mentor and coach an interdisciplinary team of healthcare professionals, fostering collaboration, professional development, and a culture of continuous learning.
• Champion Excellence in Palliative Care: Oversee hospice admissions, care planning, medication management, infection prevention and control, and accreditation readiness – while advancing best practices in hospice palliative care.
• Strengthen Community Capacity: Serve as a Palliative Care Clinical Coach by partnering with community organizations to enhance primary-level palliative care skills through education, mentorship, and quality improvement.
• Foster Strategic Collaboration: Build strong relationships with health system partners, regulatory bodies, and community organizations to support regional palliative care initiatives in alignment with Ontario Health and the Ontario Palliative Care Network.
• Ensure Safety and Compliance: Develop and monitor policies, procedures, and risk management systems that meet legislative requirements, regulatory standards, and workplace health and safety obligations.
• Drive Quality Improvement and Innovation: Lead and support continuous quality improvement initiatives, critically evaluate care delivery, and implement changes that enhance resident outcomes and system integration.
• Engage Stakeholders with Purpose: Communicate effectively with residents, families, staff, volunteers, and external partners to build trust, ensure transparency, and uphold a shared commitment to exceptional palliative care.

Qualifications:

Education & Credentials

• Bachelor of Science in Nursing (Master of Nursing preferred).
• Current registration in good standing with the Registered Nurses’ Association of Ontario (RNAO).
• Post-RN education, certification, or degree in nursing administration/management an asset.
• Canadian Nurses Association certification in Hospice Palliative Nursing Care (CHPCN) preferred.
• Health and Safety Certification considered an asset.

Experience

• Minimum of 7 years of progressive clinical experience, preferably in hospice palliative care.
• At least 3 years of leadership or management experience in a healthcare setting.

Compensation:

• A highly competitive compensation package has been designed to attract star performers.

Leaders Helping Leaders … We Welcome Your Valued Referrals!

If this opportunity is not a fit for your background and experience please feel free to forward to any interested colleagues.

We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

We are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.