Digital Coordinator

Department

Advancement

Reports to

Director, Advancement Operations and Annual Giving

Job type

18 month contract, Hybrid 2-3 days per week

Posting period

2025-10-06

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.

Kids Help Phone is looking for a Digital Coordinator to join our Advancement team in our Toronto Office. Reporting to the Director, Advancement Operations and Annual Giving, the successful candidate will play a key role in delivering digital fundraising campaigns across multiple programs within the Advancement department. This role focuses on executional tasks that support campaign agility, cost savings, and donor engagement. This role is vital in helping us achieve our mission of providing support to youth through virtual care and e-health solutions.

The responsibilities

• Email & Campaign Support – Build, test, and schedule segmented email campaigns using Raiser’s Edge NXT and Mailchimp. Upload content, manage audience lists, and run A/B testing to improve performance. You’ll also support complex campaign builds and independently manage simpler ones
• Automation & Journeys – Activate and oversee automated donor journeys (such as onboarding and renewal flows), monitor workflows for accuracy, and recommend optimizations to improve the donor experience.
• Donation & Event Pages – Create and maintain donation forms and event pages using AKA Raisin, ensuring smooth CRM integration and user-friendly, mobile-responsive designs.
• Performance & Insights – Compile reports and dashboards to track campaign results. Share insights and recommendations to guide decision-making and maximize impact.
• Creative & Brand Support – Create and edit visual assets in Canva (or similar tools), ensuring all digital content is consistent with our brand, accessible, and delivered on time in collaboration with internal teams.

The qualifications

• 1–2 years of experience in digital communications, marketing, or a related field (internships and volunteer roles considered)
• Familiarity with email platforms such as RE NXT, Mailchimp or Campaign Monitor
• High attention to detail and comfort with technical platforms
• Basic knowledge of CRM or donor management tools (e.g., RE NXT, Blackbaud) considered an asset
• Proficiency with Microsoft 365, especially Excel
• Ability to manage multiple tasks in a deadline-driven environment
• Eagerness to learn and contribute in a collaborative team setting

Preferred

• Basic HTML or experience editing email templates
• Understanding of segmentation, testing, or campaign performance metrics
• Experience with basic design tools and layout principles

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

KHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. ​Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.