Development Officer (Monthly and Mid-Level Giving)

Mission Services of London, a non-profit organization committed to serving residents of London and Middlesex County with compassion and dignity, is seeking a permanent full-time Development Officer (Monthly & Mid-level Giving). This role reports to the Director of Social Enterprise, Development & Communications. The Development Officer will be the primary point of contact for a portfolio of donors, building meaningful relationships through engagement, cultivation, solicitation, and stewardship.

Duties and Responsibilities:

• Build and maintain relationships with monthly and mid-level donors, serving as their main point of contact.
• Thank and steward first-time donors, encouraging continued engagement and support.
• Reach out to donors by phone or email to share appreciation, discuss monthly giving or upgrades, recruit event participants, and solicit sponsorships or gifts.
• Identify potential legacy and major gift prospects and refer them to the Development Team.
• Maintain accurate donor records and interaction notes in Salesforce CRM.
• Track follow-ups and collaborate with the Development Team to provide stewardship materials and donor communications.
• Assist with donor mailings, welcome packages, and database updates.
• Support fundraising events and donor engagement activities, including sponsorship coordination for select events.
• Respond to donor inquiries and concerns to ensure a positive donor experience.
• Handle confidential donor and financial information with care.
• Perform other duties as required to support the Development Team.

Qualifications:

• post-secondary diploma or degree in a related field.
• Minimum 4 years of experience in a donor relations or customer service relevant role.
• Strong communication, relationship-building, and organizational skills.
• Proficiency in Microsoft Office and experience with CRM systems (Salesforce an asset).
• Ability to work independently and collaboratively in a team environment.
• High level of attention to detail, professionalism, and discretion.
• Valid driver’s license and access to a vehicle.

Position Details :

• Full-time, 40 hours a week.
• There is an expectation to work some evenings and weekends as needed.
• Compensation: from CA$24.00 per hour
• This role offers a competitive compensation package that includes an employer-matched defined contribution pension plan and comprehensive benefits. Contact us to learn more.

Mission Services of London invites applications from all qualified individuals. MSL is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require accommodation.