Development Coordinator, Development Opertions

Employment Opportunity - Job Posting for the Development Department

Development Coordinator, Development Operations

For over a century, the Toronto Symphony Orchestra (TSO) has played a fundamental role in shaping and celebrating Canadian culture. The TSO’s commitment to musical excellence and ability to spark connection remain as strong as ever. With a storied history of acclaimed concerts and recordings, Canadian and international tours, and impactful community partnerships, we are dedicated to engaging and enriching local and national communities through vibrant musical experiences.

Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra that serves Toronto—one of the world’s most diverse cities. The TSO performs over 100 concerts annually, offering a variety of programming from the classical to music composed in our time.

As a group of artists, teachers, and advocates who share the belief that music has the power to heal, inspire, and connect people from all walks of life, we engage audiences young and old through an array of community-access, health-and-wellness, and education initiatives including the TSO-affiliated Toronto Symphony Youth Orchestra—a tuition-free training program dedicated to cultivating the next generation of Canadian artists.

Symphony With Us at a concert at Roy Thomson Hall, or experience the TSO in your neighbourhood. Visit TSO.CA or newsroom.tso.ca.

Reports To: Manager, Development Operations & Donor Analytics

Status: Permanent Full-time

Start Date: mid to late October 2025

Salary Range: $46,000 to $55,000

Benefits: 100% company paid benefits including Telus-Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); Company paid pension contributions provided after the completion of one year of employment; 3 weeks vacation prorated during the first year; Complimentary tickets to TSO concerts and a hybrid work environment.

Position Summary:

• Gift administration through the processing of donations into the patron database.
• Proper generation of receipts for donations in accordance with CRA guidelines through the whole of the fundraising cycle.
• Contribute to reporting and data analytics that provide insight into fundraising performance at the TSO.

Major Duties and Responsibilities:

• Accurate and expedient processing, receipt and record keeping of donations.
• Provide customer-centric public facing support for donors in regards to gift documentation (in/outbound phone).
• Creation and review of training manual for Development Operations gift processing processes.
• Maintaining accuracy of Patron Services department training materials involving current Development processing, membership programs and the fundraising cycle.
• Training and support for Patron Services and Development teams pertaining to data processes as relates to gift administration policies and practices.
• Leading the Development Operations aspect of the annual external Telefund campaign in collaboration with the Annual Fund team.
• Process tribute gifts including preparing acknowledgment cards as requested.
• Work in collaboration with the rest of the Development Operations team to perform routine maintenance tasks of the fundraising software as required.
• Collaborate with the finance department to complete month-end reconciliation.
• Perform regular data audits and assist in resolving data integrity issues.
• Assist the Director of Development Operations and the Development team with data analysis

Additional Scope of Responsibility:

• Providing support and developing tutorials, processes, procedures and guidelines for frontline office staff on optimal use of fundraising software.
• Ongoing audit of streamlining Development Operations acknowledgment procedures.
• Undertaking large-scale data projects as assigned by the development operations team.
• Compiling, editing and distributing lists for donor lounge, mailings, emails, etc.
• Regular assistance in the preparation and delivery of solicitation mailings and donor communications.
• Duties as assigned.

Experience & Qualifications:

• University Degree, community college diploma or equivalent work experience.
• Minimum 2 years of relevant customer or donor relations experience and/or data entry.
• Proficiency in the database in use by the organization (Tessitura) or similar experience is preferred.
• Proficiency in proofing, auditing, and reviewing across multiple types of documents and data sheets.

How to Apply:

Please click on the Apply Button on the TSO website, www.tso.ca/employment to provide TSO with your cover letter and resumé. TSO will accept candidate submissions until Monday, September 22nd at 5 pm. Round 1 interviews will begin Tuesday,September 23rd, 2025.

TSO thanks all candidates for their interest, only those applicants selected for an interview will be contacted by Human Resources.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide unique perspectives and contribute to a further diversification of ideas.

he TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

Working Conditions/Physical Demands:

• Long periods of sitting w/ screen time, long term repetitive motions for inputting similar data in the most efficient manner
• Occasional handling of large shipments of paper received for stocking orders.
• Essential travel to the office to ensure continuity of business (Mail, Tax Documents)
• Hybrid work environment - opportunity to work remotely as well as in the office.
• Occasional evenings and weekends to work at concerts and donor events as required
• Good judgment, discretion, sensitivity, and tact; donor-centric in approach
• Highly organized, accurate and detail-oriented, with strong analytical and problem-solving skills
• Self-motivated and results-oriented
• Knowledge of classical music is an asset