Coordinator – Information Technology (IT) & Facilities

FULL TIME, REGULAR POSITION
SALARY RANGE: $72,420 - $85,200

Benefits include:
• Extended Health and Dental benefits including Life, AD&D and LTD
• Healthcare of Ontario Pension Plan (HOOPP)
• Employee Assistance Program (EAP)
• Paid time off (vacation, sick and personal days)
• Professional development time and funds

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Coordinator – Information Technology (IT) & Facilities is responsible for planning, coordination, and oversight of SRCHC’s IT infrastructure and facilities-related systems and supports across multiple locations. This position works in close collaboration with external IT, telephone, and facilities-related vendors to provide system-level design, planning, and ongoing operational support. This position oversees the day-to-day management of internal and external technology systems, communication systems, and facility-related infrastructure supports across multiple sites.

The Coordinator – Information Technology & Facilities will work with SRCHC’s external Property management, contractors, IT & telephone vendors to ensure high quality and efficiency, and reliability of systems and network infrastructure through the use of monitoring and support tools, and best practices. In addition, the position will be responsible with working with SRCHC’s external vendors to ensure a high level physical and virtual security and performance control of systems and network infrastructure.

The Coordinator – Information Technology & Facilities supports staff, the management team, senior leadership and the organization and has access to all system infrastructure, backups, and electronic documentation including information regarding board and leadership team decisions, human resources, finance, accountability agreements and reporting, clinical data, etc. Working onsite is required.

Responsibilities:
Information & Facilities Systems
• Work with external vendors to optimize and manage day-to-day functions of SRCHC’s technology and physical plant operations
• Oversee and resolve all Board, leadership and management team IT system issues and management of all confidential electronic information, including email correspondence
• Oversee and coordinate SRCHC’s systems and network infrastructure with SRCHC’s external vendors
• Manage the purchasing of hardware, software and equipment with vendors, including overseeing the installation of new equipment
• Identify and resolve systemic issues in coordination with external vendor and contractors
• Work with project teams, vendors and staff on project research, testing, implementation, rollout and training and support of new projects, sites and software/technology
• Manage multiple, interdependent projects with varying complexity and scope, under a tight deadline across multiple sites
• In collaboration with external vendors, monitor and follow-up on security and performance issues
• Plan and coordinate IT and IT-related projects/systems, in collaboration with appropriate stakeholders
• In collaboration with SRCHC’s external vendors, ensure redundancy, stability for all critical IT and infrastructure systems across multiple sites
• Participate in and represent IT and facilities related matters at meetings and other relevant committees
• Work with external vendor to ensure data protection, recoverability, and redundancy
• Review Help Desk tickets to identify systemic issues
• Develop and recommend best practices for security, business continuity and IT related policies
Administrative Support
• Manage tracking system for updates of software, licenses, equipment etc.
• Manage staff portal
• Ensure IT and facilities environment, hardware and software are properly documented
• Collaborate with other managers and directors and web master to maintain SRCHC’s multiple websites and add-ons
Training
• Provide coordination of new staff orientation training on use of computer, printer, photocopier, email system, internet, land-line phones and cell phones, building access and general building guidelines
• All other duties as required

Qualifications:
• Postgraduate degree in a relevant discipline from a recognized university or a combination of education and relevant experience
• Three or more years of related experience; preferably in a health care setting
• Ability to process and solve complex problems and make decisions in a busy environment.
• Experience in prioritizing workload demands and problem solving within a team setting
• Ability to determine solutions for staff using a consultative approach
• Demonstrated ability to take initiative and work independently and with a multi-disciplinary team
• Ability to interact with a range of health professionals and support staff, through exchange of information, consulting, problem solving and training as required.
• Demonstrated ability to proactively initiate and maintain influential business relationships with internal and external clients.
• Strong Microsoft Office skills including Word, Excel, Teams, Power BI and PowerPoint.
• Proficiency in the use of computer technology and various software applications, strong ability to learn and implement new software and technology
• Experience in quality improvement methodology and process redesign
• Excellent verbal and written communication skills.
• Ability to explain technical information in plain language
• Strong oral and written communication skills
• Excellent customer service skills
• Excellent negotiation skills
• Excellent oral and written communication skills
• Excellent ability to be responsive to changing environment and stakeholder needs
• Respect for client confidentiality and experience with privacy legislation
• Flexible, organized and self-directed within scope of responsibility
• Previous CHC experience an asset
• Police clearance documentation will be required for employment
• Proof of double COVID-19 vaccination status will be required for employment

This posting is for an existing vacancy.

The deadline for applicants is Wednesday, March 25, 2026 at 12:00 p.m. (noon).

Please mail in your cover letter and resume in confidence to:
The Hiring Committee - Coordinator – IT & Facilities
South Riverdale Community Health Centre
955 Queen Street East
Toronto, ON M4M 3P3

Or by email to: humanresources@srchc.com.

Please enter “Coordinator – IT & Facilities” in the subject line of your email.

No faxes, phone calls, or requests to meet please.
This is a non-bargaining unit position.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.