Community Relations Coordinator

About Us

International Justice Mission (IJM) Canada is part of a global organization protecting people in poverty from violence throughout the developing world. IJM partners with local authorities to rescue victims of violence, bring criminals to justice, restore survivors, and strengthen justice systems.

Position Overview

The Community Relations Coordinator plays a key role in supporting IJM Canada’s efforts to strengthen relationships with donors and drive donor-led fundraising and acquisition activities. You are a collaborative, process-oriented team member who excels at building meaningful connections.

Through thoughtful, donor-centric communication and relationship-building, you will lead and support engagement initiatives such as peer-to-peer fundraising, most notably the Dressember campaign, and employee giving programs with corporate partners. You will also collaborate with IJM Canada and IJM North America to deliver best-in-class donor retention and acquisition events.

Your work will be driven by a passion for seeing donors deepen their involvement in IJM’s mission, and you will take pride in helping them grow their impact.

Key Responsibilities

Strategy and Knowledge Development & Implementation

• Assess insights from peer-to-peer fundraising activities to inform and support strategy adjustments.
• Develop and implement an employee engagement program to acquire new donors and potential corporate donors.
• Develop and manage platforms and content supporting employee campaigns, donor-led and peer-to-peer fundraising events.
• Provide support to the development and implementation of the Dressember campaign in collaboration with the relevant IJM, NA and Global team.
• Alongside the Lead, Content Marketing, collaborate with Global Marketing team members who are producing campaigns or marketing resources to ensure alignment with IJM Canada’s content strategy and support to the effective use of shared assets.
• Alongside the Lead, Content Marketing, co-lead the day-to-day implementation of content strategy on IJM Canada’s digital platforms, including social media, blog, and e-newsletter—ensuring all content is timely, on-brand, and audience-driven.

Networking & Partnership

• Partner and collaborate with internal and external stakeholders and team members to ensure successful implementation, follow up and evaluation of acquisition events.
• Be the point of contact for corporate partners interested in employee campaigns and ensure that such efforts meet or exceed the corporate partners’ expectations.
• Initiate and support, as needed, in engagements with external vendors and paid or unpaid donor acquisition event partners.

Communication & Event Execution

• Support the donor cultivation and engagement communications such as e-news and prayer partner emails.
• Support donor engagement communication activities including the development of email copy, phone scripts and written communications in the context of Dressember and other donor-led campaigns.
• Ensure the development and fulfillment of all Dressember and donor-led welcome journeys.
• Respond to and ensure fulfillment of employee engagement inquiries and support the development of employee campaign materials and impact documents.
• Ensure the successful execution of acquisition events including pre-event planning and preparation, training and orientation of event volunteers and post-event donation processing and welcome communications to new donors.
• Support the development of copy and resources that support peer to peer fundraising or donor lead fundraising activities.
• Provide leadership and support to the retention of peer to peer acquired donors including Dressember.
• Monitor and respond to incoming donor emails and feedback in a timely, respectful, and engaging manner. Track and log all donor interactions, insights, and feedback into donor database (Salesforce), ensuring accurate and up-to-date records.

Documentation, Reporting & Data Management

• Ensure the inclusion of planned donor communication in relevant calendars and planning materials.
• Ensure donor records in Salesforce reflect communication touch points and insights.
• Support data health through regular data entry and clean up based on engagements with donors.
• Contribute to monthly and quarterly reports regarding activities related to strategic plans and work plans.

Clerical and Administration

• Development and implementation of any vendor contracts.
• Development and evaluation of any relevant project or workplans.
• Create and maintain necessary systems and tools for effective project and event management.

General Tasks

• Participate in IJM’s community of spiritual formation.

Qualifications

• Bachelor’s degree in Business, Fundraising, Marketing, Communications, or related field.
• Minimum of 5 years of professional experience in event planning, donor engagement, or a similar area; Nonprofit experience preferred.
• Proficiency in Microsoft Office Suite and experience with Salesforce or other CRM systems.
• Strong project management, organizational, and detail-oriented skills.
• Skilled in meeting and event planning, scheduling, calendaring, meeting facilitation and/or executive administration.
• Excellent written and oral communication skills with the ability to engage diverse stakeholders and build trust.
• Demonstrated teamwork, collaboration, sound judgment, and problem-solving abilities.
• High integrity, professionalism, and alignment with IJM’s mission and core values (Christian, Professional, Bridge-Building).