Community Programs Manager

Please submit your covering letter and resume by noon on October 10th and address it to the attention of the Hiring Committee. No phone calls please.

Position: Community Programs Manager

Reporting To: Executive Director

Salary and Hours: Full Time, Permanent (35 hours)
$29.00/hour plus 6% in lieu of health and dental benefits during probation
$30.38/hour and health and dental benefits upon successful completion of probation

Contract Term: TBD

About Us

Psychiatric Survivors of Ottawa (PSO) is a member-driven, local non-profit organization specializing in mental health and substance use health peer support services. We believe that people with lived and living experience can create connections and build community by supporting each other through our shared experience of accessing support/s through the mental health system. Our programming includes hospital-based inpatient and post-discharge peer support, informal referrals from community-based partners, virtual, in-person, and hybrid peer support groups, recreational activities and events, and educational workshops and training. All of these services are created by and offered by peers with their own lived and living experience in mental health and/or substance use health.

We are currently recruiting a Community Programs Manager to join our organization; a position that oversees all aspects of PSO’s community-based programming and community partnerships. Please see below for further information and qualifications.

At PSO, we want our staff members to reflect the diverse community that we service and are a part of. Candidates who identify as belonging to 2SLGBTQIA+, BIPOC, and/or having other marginalized identities will be prioritized.

About This Role

As Community Programs Manager, the primary responsibility entails providing direct supervision, through regular individual and team meetings, to our community-based frontline staff and Program Coordinators. This is done using a collaborative, strength-based, and reflective supervisory approach, while also ensuring the accuracy of administrative tasks and maintaining the quality of services delivered.

This role is grounded in active listening and the sharing of lived experience. You’ll offer meaningful, non-judgmental support, helping people feel heard and understood during what could be a very difficult experience. Supporting staff will involve using a combination of these values while also meeting organizational needs.

What You’ll Do

1. Work collaboratively with the Recovery Connections Program Manager to ensure optimal operations of programming across the agency. This will include but is not limited to:
   1. Holding regular meetings with the Recovery Connections Program Manager
   2. Coordinating staffing requirements for programming
   3. Having a thorough understanding of the Recovery Connections Program
   4. Supporting Recovery Connection Staff when the Recovery Connections Program Manager is absent
2. Build and maintain partnerships with other community-based organizations to promote and/or provide peer support, peer supervision or peer recovery education:
   1. Act as the primary lead representing PSO for partnership initiatives and at community events
   2. Hold regular meetings with partnership representatives and other key stakeholders
   3. Liaise with other service providers for specific programs and ensure organization-to-organization partnership or service agreements are up-to-date
   4. Support the ongoing implementation of peer support, family peer support, and other programs in the community
   5. Conduct evaluations of existing programming and partnership projects
   6. Provide peer support supervision to partner agencies, where applicable
   7. Visits partnership sites, where applicable
3. Scheduling:
   1. Create and distribute staff schedules, including ensuring groups are covered as needed
   2. Oversee and approve timesheets, time-off requests, and payroll processing with a focus on accuracy and adherence to organizational policies
4. Ensure administrative processes are followed (e.g., expense filing, incident reports, funding reports, etc.).
5. Onboard and orient new staff: including the selection, interviewing, and hiring process, as well as general onboarding of workflow and processes
6. Participate in meetings with stakeholders and Board of Directors as requested by the Executive Director *flexible hours are sometimes required
7. Develop annual work plan and meet regularly with the Executive Director to report on progress
8. As directed by the Executive Director:
   1. Provide support for and participate in agency programs, community events and meetings
   2. Participate in human resources activities such as training & professional development
   3. Additional organizational needs as required

What We’re Looking For

1. Someone with lived and/or living experience of mental health and/or substance use health challenges and a demonstrated ability to share this expertise in the context of empowering others
2. Experience with the peer movement and knowledge of community resources for peers
3. Demonstrated understanding of the principles and values of peer support, and peer-run organization best practices
4. Experience in supervising and supporting staff
5. Demonstrated ability to coordinate varied scheduling needs and programming offerings, including training and education activities
6. Non-profit administration experience
7. Advocacy or community organizing experience
8. Facilitation skills; including training and presentation
9. Well-developed communication and analytical skills
10. Ability to assess situations from numerous angles and perspectives
11. Ability to work with a diverse group of people within their unique perspectives and experiences
12. Ability to work independently and as part of a diverse team
13. Well-developed computer skills; including Microsoft Office (Outlook, Word, Excel, Access, PowerPoint etc.)
14. Passionate about the values of the organization
15. Fluency in French is considered an asset

Additional Requirements/Considerations

1. Must be able to obtain a Vulnerable Sector Check
2. May be required to obtain appropriate medical clearances including up to date vaccinations and tuberculosis testing (Medical exemptions will be considered on a case-by-case basis)
3. Driver’s license and access to a vehicle is an asset

Ready to Apply?

If this opportunity sounds like a good fit, we’d love to hear from you! Please send us your cover letter and resume addressed to the Hiring Committee at info@pso-ottawa.ca. Don’t just tell us what we want to hear, show us how you fit what we’re looking for and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.

Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.