Communications & Content Coordinator

204 - 375 University Ave., Toronto, ON M5G 2J5
• 647-696-0600 operationsmile.ca
• ca-supporters@operationsmile.org

EMPLOYMENT OPPORTUNITY

COMMUNICATION & CONTENT COORDINATOR

LOCATION: IN OFFICE or HYBRID

DATE ISSUED: AUGUST 25, 2025

Are you passionate about crafting compelling content, streamlining communication, and bringing brand stories to life? Do you take pride in delivering high-quality work with precision, creativity, and integrity? Are you ready to make a meaningful impact through strategic messaging and collaborative execution? If this is you, read on!

Operation Smile Canada is seeking a talented and driven Communication & Content Coordinator to join our dynamic Brand & Communications team.

The ideal candidate for this position is someone who blends strong writing and storytelling skills with exceptional organization and attention to detail. You thrive in fast-paced environments, juggling multiple projects and deadlines with confidence and resilience. You’re proactive, collaborative and excited to support initiatives that elevate our brand and deepen engagement across audiences. Whether you’re coordinating campaigns, developing content, or aligning with stakeholders, you bring creativity, compassion and consistency to everything you do.

OPERATION SMILE We are a volunteer-delivered global medical nonprofit that provides free, safe surgery and comprehensive care to patients with cleft conditions and craniofacial differences in 37 countries around the world. Operation Smile Canada raises funds from our donor partners who want to directly impact the lives of children living with cleft conditions and other facial differences. Our partners are as committed as we are to a world where health and dignity are improved through safe surgery and complete care.

We have a plan for the next decade to increase access to essential surgical care for one million more patients living in low- and middle-income countries. Achieving this goal requires more people caring for more patients in more places. It also requires us to broaden the awareness of our great brand and raise more funds through our diverse fundraising programs.

Operation Smile Canada (OSC) is dedicated to recruiting and retaining a qualified workforce. By valuing diversity, OSC commits to hiring practices that are fair, equitable and accessible and will always hire the most qualified candidate for a position. We will ensure the search and hiring process is fair and impartial, so the appropriate qualifications of each candidate are the only criteria upon which a hiring decision is made. You can learn more about Operation Smile Canada by visiting: www.operationsmile.ca.

204 - 375 University Ave., Toronto, ON M5G 2J5
• 647-696-0600 operationsmile.ca
• ca-supporters@operationsmile.org

THE ROLE

As part of a highly collaborative team, the Communication & Content Coordinator is responsible for supporting brand consistency and strategic communications by managing content calendars, developing social media content, and sourcing impactful stories and assets for fundraising and donor engagement.

You ensure materials are organized, up-to-date, and aligned with the Foundation’s messaging across platforms. Additionally, you contribute to donor stewardship and maintain key communications tools and assets in collaboration with cross-functional teams.

YOUR KEY FUNCTIONS AND ACCOUNTABILITIES

• Ensures the Foundation’s brand materials and OSC content calendar are regularly updated, accessible and support social media and communication efforts.

• Writes and schedules social media content in advance according to a pre-established content calendar and social media strategy.

• Collaborates with fundraising teams on identifying assets and sourcing relevant content and stories for reports, emails, direct mail (DM), social media, newsletters, fundraising campaigns, donor communications, event promotions, and any other materials required by OSC.

• Provides the team with patient stories and program updates from global databases and communications, organizes such assets electronically by country and patients for easy access, and ensures they are properly archived.

• Writes and edits relevant patient stories, program updates, and blog posts for the website, ensuring all content aligns with the organization’s messaging and engages audiences effectively.

• Ensures business cards are ordered for new hires and for current employees when needed, coordinating with the appropriate teams to manage requests and ensure timely delivery.

• Performs audits of all internal and external platforms where brand messaging appears and ensures regular content reviews and updates (i.e. Raisin, Benevity, Canada Helps, etc.)

• Supports the Donor Care team with occasional donor thank you calls during peak giving seasons and for special recognition days.

• Other duties as required.

DESIRED QUALIFICATIONS AND REQUIRED SKILLS

• Post-secondary degree in related field (i.e. communications, marketing, etc.) and a minimum of 1-2 years of related experience and/or equivalent combination of education and experience.

• Experience in a not-for-profit environment is considered an asset.
• Proficiency in a second language is an asset.
• A dedicated workspace with reliable internet service is a must for hybrid positions.
• The ability to travel and provide own transportation as required.

204 - 375 University Ave., Toronto, ON M5G 2J5
• 647-696-0600 operationsmile.ca
• ca-supporters@operationsmile.org

CHARACTERISTICS / SKILLS:

• Interest and appreciation of Operation Smile Canada’s core mission and ability to communicate that mission across different platforms and audiences.

• Is an ambassador, in the workplace and community, and embodies the core values of our organization – Compassion, Integrity, Resilience & Impact.

• Excellent interpersonal skills to interact with all levels of the organization, external partners, donors and the public.

• Strong passion for and understanding of Operation Smile Canada’s core mission with the ability to communicate that mission across various platforms and to diverse audiences.

• Working knowledge of Adobe Creative Cloud (Photoshop), Canva or other graphic design programs.

• Experience with RE NXT (Raiser’s Edge NXT) for donor management considered an asset.
• Strong understanding of social media platforms and their role in communication and

engagement strategies.
• Strong time management, attention to detail and ability to manage multiple competing

priorities.
• Exceptional organizational skills, ability to manage change, and work independently.
• Excellent verbal and written communication skills, with demonstrated emotional intelligence

and active listening.
• Proven ability to adapt to changing circumstances and effectively manage evolving

departmental needs.
• Demonstrated administrative and computer skills including MS Office, Word, Excel,

PowerPoint, and Outlook. Experience with Smartsheet is an asset.
• Flexibility to work occasional evenings or weekends as required to support key initiatives.

WHY YOU WILL LOVE WORKING HERE You'll love working with us because we're a team driven by purpose and passion. At Operation Smile, every day brings the opportunity to make a real difference in the world, while growing both personally and professionally. We foster a supportive, collaborative environment where your ideas are valued, and your efforts directly contribute to creating brighter futures for children and families. Join us and be part of something truly meaningful! We are a learning organization that values each other and our collective abilities to meet and exceed expectations in everything we do. We are committed to supporting flexible work arrangements and investing in technology or other resources to enable you to effectively work from your home office. SALARY & BENEFITS

• The hiring salary range for this position is $47,250-$57,250, including paid vacation time.
• A highly competitive benefits package including an RRSP matching program.
• This is a full-time permanent position.

204 - 375 University Ave., Toronto, ON M5G 2J5
• 647-696-0600 operationsmile.ca
• ca-supporters@operationsmile.org

HOW TO APPLY Please submit your resume or CV along with a cover letter (together as one PDF document) to: ca-careers@operationsmile.org. Please mention where you found this posting in your cover letter and ensure the subject line of your email contains the position title: Communication & Content Coordinator. Address your cover letter to: Nathalie Punkkinen Director, Brand & Strategic Communications Operation Smile Canada Please note: Only applications that follow these instructions will be considered. APPLICATION DEADLINE Applications will be reviewed on a rolling basis until the position is filled. We encourage interested candidates to apply as soon as possible. Operation Smile Canada thanks all applicants in advance. Operation Smile Canada is an equal- opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. Thank you for your interest in being part of our smile movement at Operation Smile Canada. We look forward to hearing from you. In the meantime, keep smiling - a child is counting on it!

mailto:ca-careers@operationsmile.org

• Location: in Office or HYBRID DaTE ISSUED: August 25, 2025
• Operation Smile
• The Role
• Your Key Functions and Accountabilities
• Desired Qualifications and Required Skills
•  A dedicated workspace with reliable internet service is a must for hybrid positions.
•  The ability to travel and provide own transportation as required.
• Characteristics / Skills:
•  Interest and appreciation of Operation Smile Canada’s core mission and ability to communicate that mission across different platforms and audiences.
•  Is an ambassador, in the workplace and community, and embodies the core values of our organization – Compassion, Integrity, Resilience & Impact.
•  Excellent interpersonal skills to interact with all levels of the organization, external partners, donors and the public.
•  Strong passion for and understanding of Operation Smile Canada’s core mission with the ability to communicate that mission across various platforms and to diverse audiences.
•  Working knowledge of Adobe Creative Cloud (Photoshop), Canva or other graphic design programs.
•  Experience with RE NXT (Raiser’s Edge NXT) for donor management considered an asset.
•  Strong understanding of social media platforms and their role in communication and engagement strategies.
•  Strong time management, attention to detail and ability to manage multiple competing priorities.
•  Exceptional organizational skills, ability to manage change, and work independently.
•  Excellent verbal and written communication skills, with demonstrated emotional intelligence and active listening.
•  Proven ability to adapt to changing circumstances and effectively manage evolving departmental needs.
•  Demonstrated administrative and computer skills including MS Office, Word, Excel, PowerPoint, and Outlook. Experience with Smartsheet is an asset.
•  Flexibility to work occasional evenings or weekends as required to support key initiatives.
• why you will love working here
• You'll love working with us because we're a team driven by purpose and passion. At Operation Smile, every day brings the opportunity to make a real difference in the world, while growing both personally and professionally. We foster a supportive, coll...
• We are a learning organization that values each other and our collective abilities to meet and exceed expectations in everything we do.
• We are committed to supporting flexible work arrangements and investing in technology or other resources to enable you to effectively work from your home office.
• How to Apply
• APPLICATION DEADLINE