Communications & Congregational Life Coordinator

Role

The Communications & Congregational Life Coordinator serves a vital role at Metropolitan United Church, acting as a nexus connecting members, adherents, visitors, staff, and the wider community.

This position is responsible for:

• Developing and coordinating inward-facing communications within the Metropolitan United congregation and outward-facing communications to the wider community;
• Working with the Property Manager to ensure professional and timely administration of Metropolitan’s rentals;
• Providing administrative support that allows the efficient functioning of the congregation and the staff team.

This position affords opportunity for initiative and creativity within a dynamic staff team.

Supporting success in this role are effective communication skills, a customer service orientation, organizational and multi-tasking abilities, the ability to work independently to deliver to tight deadlines, and flexibility to be part of special congregational events on occasional weeknights and weekends.

The ideal person will be creative, flexible, calm in dynamic situations, and comfortable interacting with many different stakeholders, including ministers, staff, committee members, contractors, and other members of the congregation.

The Communications & Congregational Life Coordinator must be proficient using MS Office (Word, PowerPoint, Excel) and Google Suite, Gmail, website administration, MailChimp, Canva, Final Cut Pro, as well as knowledge of cloud technology to upload files and maintain databases.

Key Functions

Communications (40%):

• Writing and design for the website, brochures, posters, Sunday service bulletin, electronic outdoor sign, and other promotional materials
• Managing the church’s website and app, including writing, editing and posting to keep the website current, reflective of the ongoing activities and new initiatives of Met
• Promoting and attending special congregational events
• Keeping Met’s YouTube channel up-to-date
• Posting on social media including coordinating paid ads/boosts
• Posting services/events to relevant sites such as the Downtown BIA, Shining Waters Regional Council, and others
• Coordinating paid advertisements
• Managing a photo library

Rental Management & Facilitation (30%):

Under the direction of the Property Manager, supporting the coordination, administration, and facilitation of space use (both external renters, and internal church groups), with a strong emphasis on proactive customer service, operational awareness, and effective communication across departments.

• Primary point of contact for space use enquiries, working closely with prospective and existing space users to understand event objectives, logistical requirements, and operational needs
• Maintaining accurate scheduling of all activities in the building using established calendar systems (Google Calendar), with attention to concurrent programming and operations
• Assessing proposed space uses in the context of overall building use and identifying potential operational or resource conflicts
• Preparing and administering rental contracts.

Administrative Duties (30%)

• Managing and maintaining the front office operations on a day-to-day basis, including record keeping, filing system, office equipment, managing supplies, and recommending improvements
• Ordering, tracking, and maintaining office supplies
• Responding to telephone, email, website and walk-in inquiries
• Setting up livestreaming links for services and special events

Qualifications

• Demonstrated communication experience
• Experience in the religious non-profit sector and appreciation for Met’s commitment to being an Affirming congregation.
• Excellent interpersonal, verbal and written communication skills
• Excellent computer and technology skills
• Creative initiative and demonstrated problem solving skills
• Demonstrated time management skills
• Attention to detail and a premium on accuracy

Working Conditions & Compensation

• Average of 35 hours/week with flexibility for some weeks to be longer and some shorter, all in coordination with the Executive Director
• Flexibility to be present at special congregational events on weekends and evenings (with compensating time off during business hours)
• Approximately three hours/day spent “front of house” with the balance of time spent working in a separate office space
• Reports to the Executive Director with a “dotted line” relationship to the Property Manager on facility rentals . Works closely with the Ministers in promoting programs and special events.
• $59,000-$61,000 salary range with pension and benefits provided by the United Church of Canada