Co-ordinator, Events, Learning & Development (Bilingual)

• Functional Group/Department: Learning and Development
• Reports to: Manager, Events, Learning and Development
• Management/Non-management: Non-management, full-time
• FT or PT Status: FT
• Bilingual (French/English): Mandatory
• Date established or amended: October 2025

As the leading Canadian organization to support education and research in career counselling and career development, CERIC is committed to provide a collaborative work environment grounded in respect for diversity of lived experience and opinion and recognizes the many ways that leadership is demonstrated through the skills and abilities of its staff and volunteers. CERIC is committed to racial justice and reconciliation. As CERIC furthers the goals and vision of The Counselling Foundation of Canada CERIC and Foundation staff are cross-appointed to both organizations.

CERIC is committed to providing a collaborative work environment grounded in respect for diversity of lived experience and opinion and recognizes the many ways that leadership is demonstrated through the skills and abilities of its staff and volunteers.  

Position Summary

The Co-ordinator, Events, Learning & Development (Bilingual) assists the Manager, Events, Learning and Development in planning the annual Cannexus conference and other events in the Learning and Development portfolio. Working collaboratively with the Manager, Events, Learning and Development and other CERIC colleagues, this individual works on logistical support to successfully execute the Cannexus conference (hybrid, virtual or in-person). The Co-ordinator, Events, Learning & Development will have some knowledge of the sector and a general knowledge of conference/event planning and development.

Core Responsibilities

Cannexus Conference Co-ordination

• Develop and implement the Call for Presenters process in collaboration with the Manager, Events.
• Co-ordinate communications and respond to inquiries from conference attendees, exhibitors and speakers in French or English as required.
• Develop French language version of speaker, exhibitor and partnership documentation.
• Initiate registration launch, including online set-up with direction from the Manager, Events.
• Update Cannexus Critical Path on an ongoing basis in collaboration with the Manager, Events.
• Assist Manager, Events with creation of hotel room lists, conference floorplans, the review of catering/banquet orders, signage, audio visual requirements, etc.
• Assist with recruitment and relationship management of in-person and virtual partners and exhibitors.
• Maintain and update Sessions and Speakers databases on an ongoing basis, ensure approved biographies, photos and session abstracts are available for the final conference program.
• Download and monitor attendance reports regularly until registration is closed, provide an update to the Manager, Events on the most viewed/attended sessions.
• Co-ordinate procurement of in-person conference supplies.
• Research and recommend effective in-person and virtual conference attendee engagement techniques to the Manager, Events, and coordinate approved engagement activities for pre- and post-conference events.
• Assist with content gathering, editing, creation and dissemination in support of the Marketing team for Cannexus website, eblasts and other conference communications channels.

Virtual Conference Co-ordination

• Collaborate with the Manager, Events and the virtual platform provider to plan and deliver the virtual conference.
• Assist with uploading of Speakers, Agenda, Exhibitors to the virtual conference platform, update as required.
• Organize and communicate virtual Speaker and Exhibitor rehearsal schedule.
• Organize and communicate the CERIC staff rehearsal schedule on Zoom Webinar and Zoom Meeting.
• Function as the main contact person for the live virtual conference.
• Download and archive recorded virtual Cannexus sessions.

Volunteer Co-ordination

• Develop and implement a volunteer engagement plan.
• Update the volunteer manual and processes including on-site schedules, communications and compliance training regarding the Accessibility for Ontarians with Disabilities Act (AODA).
• Complete follow-up communications to all volunteers post-conference including recognition and thanks as well as feedback from volunteers.

Cannexus Budgetary Support and Reconciliation

• Secure quotes from vendors and track Cannexus expenses including venue costs, event supplier expenses, partnership and attendee revenues.
• Develop, monitor and prepare the post-conference reconciliation of income/expenses in collaboration with the Manager, Events.

Miscellaneous Activities and Duties

• Attend and participate in monthly Content and Learning Committee and/or Learning Cluster calls.
• Provide support with co-ordination and delivery of non-Cannexus learning and events such as webinars, when needed.
• Represent CERIC at conferences, events and tradeshows to conduct market research and promote CERIC learning opportunities and other initiatives.
• Actively participate in team engagement activities.
• Actively contribute to the development and maintenance of culture of learning within the organization.
• Perform other duties, as assigned.

Education and Experience

• Bilingual (English/French)
• Diploma or certificate in event management, adult education, communications or related area
• Minimum of three years of experience in a similar role

Skills and Qualifications

• Good project management and time-management skills.
• Good written and oral communications skills, French and English.
• Demonstrates initiative, creativity and resourcefulness.
• Demonstrates good judgement and decision-making skills.
• Demonstrates excellent customer service skills.
• Demonstrates excellent attention to detail.
• Good working knowledge of Microsoft office suite and database products (Salesforce, Excel).
• Knowledge of online registration systems.
• Experience with a variety of online communications tools and virtual platforms.

Working Conditions 

This is a Toronto-based position.

CERIC is committed to providing a flexible, safe, and accessible workspace that supports productivity and well-being. We offer a hybrid work environment, combining remote and in-person work at our Toronto office (2 St. Clair Ave E). Employees are expected to work onsite regularly, typically one day per week at present, with the frequency subject to adjustment as organizational needs evolve.

While some flexibility in the workday can be accommodated, employees are expected to meet milestones, deliverables, and attend internal and external meetings as required.

Employees must have dependable internet access and a dedicated, quiet, and safe workspace to perform their duties effectively when working remotely.

Hiring Salary: $60,000 – $66,000 commensurate with experience.

How to Apply: Please submit your cover letter and resume as one document no later than October 27h at 5:00pm ET.

Email to submit: eventsteam@ceric.ca