Clinical Manager, Community of Practice

HARD FEELINGS MENTAL HEALTH

hardfeelings.org / @hardfeelingsto

Position title: Clinical Manager, Community of Practice

Hours: 4 days per week / some evening work required

Location: Hybrid, minimum in-person 2 days per week at 353 Church Street

Wage: $61,800 | 4 days/week Benefits: Group benefits plan + 2 weeks paid vacation

Start date: December 8, 2025

Duration: 12-month contract (maternity leave coverage)

Hard Feelings is an innovative mental health charity based in Toronto. We support a community of mental health professionals who offer low-cost psychotherapy and mental health supports. Our retail shop and storefront offer curated products and resources, and encourage conversations that support stronger mental health.

The Hard Feelings Community of Practice

The psychotherapists in our Community of Practice (CP) are registered social workers and psychotherapists, representing a diversity of practice approaches, backgrounds and experience. Psychotherapists are independent practitioners who provide individual, group, and family/couples therapy to folks who are facing barriers to accessing market rate therapy.

THE JOB

Key Responsibilities

Working with the Executive Director, this position is responsible for supporting, growing, and promoting the Hard Feelings Community of Practice, and contributing to the development of mental health initiatives within the organization.

Managing the CP

• Orient new psychotherapists to the CP and our unique model of practice
• Respond to psychotherapist requests for support and provide clinical consultation or practice management support, as needed
• Lead and manage internal communications and social events for the CP
• Coordinate acquisition of and use of in-person psychotherapy spaces
• Manage Google Drive, Airtable and other systems that support the CP
• Ensure the CP psychotherapists practice within an anti-oppressive, anti-racist, and inclusive approach to client care, and build CP culture with this framework in mind
• Support CP in understanding clinical issues and trends impacting clients with challenging needs, and the development of formulations which inform therapeutic direction
• Organize and schedule monthly professional trainings that reflect on emerging clinical issues impacting clients, community resources and referral options, and case formulations to inform therapeutic direction
• Support community members to navigate the mental health resources across Ontario, as needed

Growing the CP and clinical programs

• Recruit, screen, and select new CP psychotherapists, consistent with growth strategy and values
• Supervise the Navigation Lead, and support the smooth operation and growth of our navigation program
• Develop clinical programs and initiatives that increase access to mental health supports
• Identify gaps and opportunities to include underserved populations and strive for equity for psychotherapists and their clients
• Participate in the visioning, creation and implementation of new projects and initiatives that are aligned with our mission
• Oversee and/or supervise student psychotherapist programs with partners
• Manage, collect and analyze client and psychotherapist survey data to inform program growth and reports, in collaboration with Manager, People and Data
• Create and update clinical policies, based on best practices of relevant regulatory bodies
• Support the work of the Clinical Advisory Committee of the Board

Promote our work and collaborations

• Contribute to external communications for the CP (social media, emails, networking)
• Maintain key partnerships that support the work of the CP (e.g. community partners, clinical practices, facilitators, etc.)
• Support storefront activities and staffing needs, as required
• Other duties as assigned

QUALIFICATIONS

Education and registration

• A graduate level degree in a psychotherapy discipline (e.g., MSW, MEd Psychotherapy)
• Registration with a regulatory body in Ontario (e.g., OCSWSSW, CRPO)

Clinical experience

• Minimum 3-5 years of direct clinical experience, providing individual and/or group psychotherapy
• Experience working in private practice, and deep understanding of regulations, and practice guidelines and ethics in Ontario
• Experience providing clinical consultation (including peer consultation) and leadership within a team
• Demonstrated strong clinical judgment and crisis management experience
• Experience in developing and facilitating group trainings and workshops
• Knowledge of evidence informed/based practices, program evaluation methods and tools
• Training and/or lived experience regarding the diversity of individuals/families in the GTA
• Knowledge and skills in Diversity, Equity and Inclusion, Anti-Oppressive Practice (AOP) and/or Anti-Black Racism (ABR)
• Highly committed to trauma-informed principles, practices, and innovative approaches in the delivery of psychotherapy services
• Deep knowledge of and connections within the mental health and social service sector in the GTA, and across Ontario

Leadership and administration

• Demonstrated leadership, management and team building skills
• Demonstrated excellent communication, interpersonal and organizational skills
• Highly organized and knowledgeable in administrative management and private practice business processes
• Flexible approach to working in a small organization with shifting responsibilities
• High level of critical and logical thinking, analysis, and reasoning
• Experience using Microsoft Office, Google Drive, Slack, etc.
• Experience in program design and funding applications, an asset
• Experience supervising student placements, an asset

APPLICATION PROCESS

Submit a resume and cover letter (in a single document - MS or PDF format), briefly describing your understanding of our work within the current mental health landscape, to Kate Scowen at kate@hardfeelings.org

Deadline: Applications will be considered as they are received, until Friday, November 7, 2025.

As an employer, Hard Feelings Mental Health is committed to building and sustaining an equitable and inclusive working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. Requests for accommodation due to disability can be made at any stage in the recruitment process.

NOTE: To avoid dual relationships in our community of practice, there are some positions that may not be open to former or current clients or psychotherapists of current psychotherapists or psychotherapists on leave. If you have questions about this or whether this applies to you, please reach out to Kate Scowen at kate@hardfeelings.org. If you disclose being a previous client or psychotherapist, we will aim to maintain confidentiality and respect for your privacy. We thank all applicants for their interest but only those selected for further consideration will be contacted. Please do not call regarding this position.