Client Support Volunteer

About this Position:

Offer client support across multiple programs by assisting with form completion, intake process, CRM updates and appointment reminders, to ensure accessible and efficient service delivery

Responsibilities

• Support program delivery through intake assistance
• Note-taking
• Complete program specific data entry tasks including CRM updates
• Tracking systems and completed tasks
• seek clarification from team staff or volunteer lead as needed

Skill Development goals

Gain hands-on experience in client intake and administrative tasks. In this position, you will assist the program team with client intake, support service delivery, and track completed tasks.

• Equity, diversity, and inclusion principles
• Understanding barriers faced by clients
• Trauma informed and strengths-based approaches
• Respectful engagement and anti-stigma practices

Qualifications

• Strong computer literacy, especially Microsoft Office
• Customer service skills
• Ability to work independently and collaboratively
• Positive attitude and willingness to learn
• Comfort interacting with high risk, marginalized, and vulnerable individuals
• Speaking additional languages is a big asset

Screening requirements

• Resume
• Attendance at an Information Session
• Two references (1 personal, 1 professional)
• Vulnerable Sector Screening (instructions provided after acceptance)

Training Provided

Specific training related to the position will be provided in addition to a comprehensive orientation about WoodGreen services, programs, mission and vision

Commitment

• 3 Month commitment
• 10-15 hours per week during workdays

Location

• 444 Logan Ave
• 1533 Victoria Park Ave

Applicants must attend mandatory information sessions related to their position. Sessions will be held on these dates. Please sign up to attend one of the following:

• May 19, 2026
• May 26, 2026
• June 2, 2026
• June 9, 2026