Client Intake

The Role

This position is responsible for checking clients in for their appointment, verifying identification for all household members, and providing them with their ticket to the Food Bank. This position also distributes snacks for our GoSnax program and records the number given.

Duties and Responsibilities:

1. Greet clients at the door and serve them according to their appointment time.
2. Verify ID for all household members. If ID is not received for everyone, uncheck names so that the appointment indicates how many people were served.
3. Mark the client as collected on the computer. Update their file if prompted.
4. Provide them with a ticket(s) based on their family size. Fill out the information on the back.
5. Direct them to the Food Bank Waiting Room next door.

Qualifications

This position requires excellent customer service skills, computer skills/database experience, organizational and time management skills, problem-solving skills, ability to read/write in English. Previous experience as reception/switchboard is an asset.

Positions are available Monday-Friday mornings, 8:45-11:45am.

About us

We are a not-for-profit organization that supports people through Community Employment Service and the Brantford Food Bank. All of our services are free.