CityFolk Music Festival: Box Office Volunteer Positions

This team is privately recruited meaning an application is required to be accepted. Application directly HERE: https://docs.google.com/forms/d/e/1FAIpQLSeSY09_bJFrdmz4-Fa06KrHspUFdU0IPUCZG7Glx4LTpOB3ug/viewform

This opportunity is 18+.

Box Office / Ticket Help: Volunteers are the first point of contact for patrons with ticket questions, purchasing needs, or Will Call pickups. Volunteers will be stationed at the front of the festival, just outside the main entrance.

Key Responsibilities:

• Sell tickets from the onsite box office with a friendly and professional approach.
• Organize and distribute “Will-Call” tickets efficiently.
• Elevate the overall customer experience with enthusiasm and positivity.
• Promote and sell ticket upgrades to enhance guests’ event experience.
• Assist patrons with any ticket-related inquiries or issues, providing clear and effective solutions.

Requirements:

• Customer Service Training: Accessibility Standards Customer Service Training
• Flexibility & Energy: Must be able to adapt to a fast-paced environment while maintaining a positive attitude.
• Independence: Comfortable working with minimal supervision while remaining focused and efficient.
• Physical Stamina: Ability to sit for extended periods and lift light items as needed.

Required Skills:

• Excellent customer service skills with a friendly and approachable demeanour.
• Strong attention to detail to ensure accuracy in transactions.
• Effective communication skills to interact with guests, team members, and others.
• Strong organizational skills to manage multiple tasks efficiently.
• Comfortable using computers and handling financial transactions.

Assets:

• Previous customer service experience is a plus.
• Bilingualism is an asset in connecting with diverse patrons.
• Familiarity with working in event or festival environments.
• Experience in handling sales transactions.

How will this opportunity benefit the volunteer?

Volunteers additionally receive perks such as the entire festival for FREE, meals on-shift, a volunteer shirt, invitation to our appreciation event and a enjoyable time supporting our community.

The volunteers of Ottawa Bluesfest and CityFolk “Volunteers Behind Bluesfest” (VTBB) in Ottawa, ON Canada are a remarkable team of hardworking, dedicated, outgoing individuals that contribute to our community each summer and fall to ensure a world class experience at our live events.

CityFolk Festival is a non-profit, charitable organization. Located at The Festival Grounds at the RA Centre, CityFolk is a multi-day celebration of music, dance, and community featuring an eclectic mix of musical performances on various stages. We are youth-friendly, community and visitor-focused, culturally-diverse and committed to sustainability and eco-friendly initiatives. Positions from backstage, to beverage services to fundraising and more - something for everyone!

Our Mandate

• Provide performers who represent a broad spectrum of musical genres with a space in which creativity, imagination, and exploration are celebrated as fundamental to personal expression.
• Embrace the participation of visual artists and craftspeople as an integral component of the artistic community at the festival.
• Treat our volunteers and staff, who are the heart of our organization, with respect and care, and provide them with opportunities for personal and professional growth.
• Consider our sponsors and friends as valuable members of our organization, whose presence, ideas, and feedback are essential to the ongoing vitality of the festival.
• Enhance the cultural life and contribute to the economic activity of the local community, the city, and the region; and encourage a sense of community in all who participate in shaping the festival, while challenging ourselves to uphold the values the festival promotes.