Chapter and PCN Coordinator, Pemberton

Location: Hybrid role ─work will be delivered both on-site in Pemberton and a home office. Candidates must reside in British Columbia.

Reports to: Manager, Member Services and Primary Care Network Manager

Employment Type: casual, part-time, up to 12 hours a week

Compensation: $39-45 per hour, based on education and experience.

The Rural and Remote Division of Family Practice (RRDFP) supports over 140 family physicians and nurse practitioners across 12 chapters in the province. Operating within four regional health authorities and the First Nations Health Authority, our members serve over 90 communities, including territories of more than 50 First Nations and Métis Chartered Communities.

Our vision is to provide innovative, accessible, and sustainable health services for thriving rural communities. The Chapter Coordinator for Pemberton will be supported by the central RRDFP team, the local Chapter Physician Lead, and a network of fellow Chapter Coordinators. The Division is an independent non-profit society led by a Board of Directors. More about our organization can be found here: https://divisionsbc.ca/rural-and-remote

Chapter Coordinator Position Summary

Reporting to the Manager, the Chapter Coordinator for Pemberton will coordinate logistics of local projects and initiatives according to RRDFP's strategic direction and oversight. This role involves collaboration with our local members as well as Vancouver Coastal, local First Nations, the First Nations Health Authority and other partners as we work together to strengthen and support local primary care. While most of the work will take place during normal business hours, there will be occasional early morning or evening meetings based on the availability of our members and partners.

Primary Care Network (PCN) Coordinator Position Summary

The Coordinator provides administrative and engagement support to the local Primary Care Network. Collaborating with the Primary Care Network Manager and partners, the coordinator will assist in planning and implementation activities related to the local Rural PCN Service Plan and other duties as assigned.

Note- the tasks for this position indicate the general nature and level of work performed in this role of Chapter Coordinator. It is not designed as a comprehensive inventory of all duties and responsibilities required of individuals in this position.

SPECIFIC RESPONSIBILITIES

Meeting Coordination:

• Prepare agendas, presentation materials, and meeting minutes for chapter meetings and partner engagements and as required by the Division.

• Manage scheduling and logistics for virtual and in-person meetings, including securing venues and arranging technology (i.e. AGM).

Member Support:

• Act as the first point of contact for chapter members seeking information, resources, or assistance.

• Meet regularly with the provider lead to identify areas of support and need and ensure that the Chapter members are adequately supported.

• Work with your manager to establish team building and engagement activities and share educational opportunities.

• Assist with the coordination of chapter-specific initiatives, ensuring alignment with RRDFP strategic goals.’

• Identify chapter priorities, challenges, and opportunities and bring them to RRD Leadership team.

• Liaise with partners, managers and team to troubleshoot challenges or barriers to project or program success.

Provider Recruitment & Retention:

• Collaborate with health authorities and community partners to support and organize recruitment campaigns, including site visits, tours, and community introductions.

• Support with the implementation of the RRD recruitment and retention strategies.

• Support with mentorship and onboarding programs for newly recruited providers.

• Opportunities to attend annual conferences as an RRDFP exhibitor to highlight the RRDFP Division and the communities across the province that are supported. Distribute member information and opportunities as requested.

• Ensure membership and local community partner information is up to date in the CRM.

RELATIONSHIP BUILDING

Build and maintain supportive relationships with RRDFP members, the RRDFP team, other divisional chapters, and community partners. Participate in meetings with RRDFP team, Chapter Coordinator Huddle, Team Meetings and 1-1’s with Manager. Participate in regular updates with the RRDFP team to share chapter progress and learn about broader divisional initiatives.

ADMINISTRATION

Reporting:

• Prepare and submit time sheets according to the payment schedule and approval process.

• Track chapter projects and activities in the Chapter Chart (One Note) highlighting actions, and ensuring deadlines and deliverables are met.

• Complete Chapter reports to support with reporting requirements of funders (as required).

Communication Support:

• Support with showcasing local articles, event highlights, or success stories for RRDFP newsletters or social media.

Work with team to design promotional materials for events and initiatives Documentation Management:

• Utilize organization tools and technology to maintain up to date records such as meeting minutes, project plans, and reports based on the naming convention rules.

• Ensure accessibility and version control of key documents for the team and members.

Other Potential Duties

Event Coordination:

• Work with partners to organize community outreach or educational events promoting local healthcare initiatives.

Coordinate workshops or training sessions for members and partners.

Crisis Response:

• Support with HEMS planning and emergencies in the community (e.g., pandemic response coordination, disaster preparedness planning, evacuations).

• Ensure HEMS plan is up to date.

EDUCATION AND EXPERIENCE

• Degree in business administration, public administration, healthcare or related discipline or an equivalent skills and experience

• Minimum of two years experience in administration or coordination roles

• Experience in working in professional settings that require confidentiality, discretion, tact and diplomacy

PREFERRED SKILLS AND ABILITIES

• Location: the position works from home and in person in the community of Pemberton

• Preference is given to applicants within short travel proximity to the community

• Ability to communicate effectively, both verbally and in writing

• Ability to work independently and in collaboration with others

• Flexible and adaptable to changing work demands

• Highly proficient in the Microsoft office suite and generally tech savvy

• Utilizes initiative, critical thinking and creative problem-solving ability to implement plans

• Excellent interpersonal and relationship building skills with ability to liaise with Division members and Division partners in a professional manner

• Ability to work flexible hours including occasional evenings or weekends

What We Offer

• Flexible schedule working from home

• Computer hardware and software applications

• Reimbursement for mobile device at $50 per month

• Employee Family Assistance Program

• Professional development opportunities

• Opportunities to develop and grow into other roles

Diversity

The Division strongly encourages applications from Indigenous peoples, Black people, people of colour, immigrants and refugees, working class people, and 2SLGBTQI+ people. Applicants are invited to self-identify, should they feel comfortable doing so, and are invited to share how their lived experience would inform their approach in this position.

Application

Please submit a resume and cover letter via CharityVillage by August 8, 2025. As this position requires in-person work in Pemberton, preference will be given to candidates living within Pemberton or close commuting distance. We thank all applicants; however, only those selected for an interview will be notified.

This is a casual part-time role, and work is performed between the hours of 8:30 AM – 4:30 PM. To respond to business needs, the ideal candidate will be flexible to occasionally work outside of normal business hours such as early mornings, evenings and weekends as needed.

To find out more about our organization and our programs, visit: http://divisionsbc.ca/rural-and-remote

For more information about the Provincial Primary Care Network Strategy, please visit: https://fpscbc.ca/what-we-do/system-change/primary-care-networks