Casual Medical Secretary

Casual Medical Office Assistant

Reports To

Clinic Manager

Hourly Wage$25.36

Position Summary

The Casual Medical Secretary provides essential reception and administrative support during clinic hours, working as part of the medical administration team. This role ensures a smooth, welcoming experience for clients and assists with day-to-day operations.

Key Responsibilities

Reception and Client Support

• Greet and check in clients and verify appointment details.
• Answer phone calls, voicemails, and emails about scheduling and services.
• Provide basic information about online booking and resources.

Scheduling and Records

• Schedule follow-up appointments and support clinicians with urgent booking needs.
• Update client records in Telus CHR accurately and promptly.
• Print requisitions, prescriptions, and labels as needed.

Clinic Support

• Set up and clean exam rooms between appointments.
• Guide patients in providing urine samples and perform urine dips when needed.
• Support payment processing and prepare receipts.
• Light restocking of supplies at the end of shifts.

Team Collaboration

• Forward tasks to full-time staff (e.g., booking ultrasounds, complex follow-ups) as appropriate.
• Participate in team communication to maintain smooth workflows.

Qualifications

• Alignment with SHORE Centre’s mission, values, and commitment to inclusive care.
• Experience in reception, customer service, or clinic administration preferred.
• Comfortable using electronic records systems and learning new software.
• Strong communication, time management, and organizational skills.
• High ethical standards, confidentiality, and professionalism.
• Ability to adapt to changing priorities and clinic needs.

Working Conditions

• This is a part-time position (min 14 hours per month).
• This is an in-person role based in the SHORE Centre clinic.
• Work primarily on-site at the Kitchener or Waterloo clinics.
• Frequent standing, moving between reception and exam rooms, and using computers.
• Low/no scent environment with regular cleaning and infection control protocols.

Compensation

Hourly Rate: $25.36