Caseworker (25-037)

POSITION SUMMARY

The caseworker is responsible for the intake process and integrating guest/tenants into available programs; they will engage with guest/ tenants to provide individualized, client-centered support with a range of services and referrals including mental and physical health, housing, education and employment services, legal and financial support, crisis management, and harm reduction; work with guests/tenants on individual goal setting and coordinate with the other departments to facilitate transition between programs

RESPONSIBILITES

• Lead intake screening, interviews, and complete intake reports;
• Advocate for the guest/tenants and assist them in overcoming systemic barriers that may preclude them obtaining support;
• Consult with relevant stakeholder for case planning;
• Maintain and model appropriate professional boundaries;
• Develop and implement programming and projects to support guest/tenants;
• Build and maintain relationships with community partners;
• Provide support for offsite appointments as applicable;
• Participate in departmental planning activities;
• Responsible for reporting any serious occurrences including but not limited to injury, illness, or incidents of aggression;
• Oversee and assist with the planning and implementation of program enhancements;
• Compile caseload statistics and prepare program and guest/tenant reports;
• Provide guidance and oversight of volunteers and placement students;
• Maintain knowledge of external regulatory bodies governing the organization;
• Maintain current credentials as required for employment;
• Responsible for keeping accurate records and documentation;
• Other duties as assigned.

EDUCATION

• Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;
• Completion of the following certificates considered an asset: First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;
• Joint health and Safety certification considered an asset.

EXPERIENCE

• Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.
• Experience facilitating and building partnerships with external agencies;
• Experience with facilitating workshops and leading training.
• Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;
• Experience working with individuals in a Harm Reduction setting;
• Demonstrated reliability and availability to attend scheduled shifts.

SKILLS

• Understanding of anti-oppressive practice;
• Excellent oral, written and interpersonal communication skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Strong understanding of a harm reduction philosophy;
• Ability to de-escalate conflicts.

SHIFT & SCHEDULE

Days: Tuesday to Saturday
Shift: 7:00 am - 3:00 pm