Case Management Worker

August 2025

Job Profile: Case Management Worker August 2025

Job Purpose:

As a dynamic and welcoming member of our team, the Case Management Worker will provide intake interviews and follow-up support services with new members. This position provides front line case management and counseling to new members, refers them to appropriate programs and resources and provides ongoing follow up support, in addition to providing group facilitation for wellness programs and emotional support groups.

Reports to: Executive Director

Primary Responsibilities: Intake Procedure/Support Services
• Provide Intake interviews for new adult members.
• Coordinates individual follow up appointments, member outreach and support for drop-in visitors.
• Ensures that membership and intake forms are completed, as well as all relevant referrals to peer

support and program registrations.
• Manage an individual caseload providing individual emotional support to families and individuals as

required.
• Provide support and resources for Caregivers.
• Facilitate group programming or seminars as requested by the Program Coordinator and Executive

Director.
• Collects statistics for services provided including providing a monthly report to the Board of

Directors.

Follow-Up Procedure
• Follow procedures to track follow-up phone calls, support needed after a group finishes etc. to

ensure accountability, continued support and member satisfaction.
• Ensure client notes and database entries are conducted in a timely manner and written in clear,

concise, and non-judgmental language.

Resources
• Compile, create and expand resources for members as requested by the Program Coordinator or

Executive Director.
• Assist with needs assessment and development of peer support services, seminars and support

groups as required.

Qualifications: Experience
• 5-10 years of social work or human services counseling.

August 2025

Education

• High school diploma.
• Post-secondary education or equivalent experience in Social Work, Community Support Work,

Mental Health counselling or equivalent.

Knowledge, Skills and Abilities
• Knowledge of MS Office applications and client database management (knowledge of Sumac/Societ

database is an asset).
• Counselling skills and knowledge of community resources.
• Group Facilitation skills.
• Positive, calm, and collaborative approach, with desire to build productive relationships and an

effective team environment.
• Excellent oral and written communications skills.

Personal Characteristics The Case Management Worker should demonstrate competence in all of the following:
• Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work

environment while maintaining effectiveness and efficiency
• Behave Ethically: Understand ethical behaviour and business practices and ensure that own

behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization, including confidentiality and setting personal boundaries.

• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of Hearth Place

• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques

• Creativity/Innovation: Develop new and unique ways to improve operations of Hearth Place and to create new opportunities

• Focus on Member Needs: Anticipate, understand and respond to the needs of internal and external members to meet or exceed their expectations within Hearth Place’s parameters

• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness

• Lead: Positively influence others to achieve results that are in the best interest of the organization
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear

decisions which are timely and in the best interests of the organization and the members
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details,

data, information and activities
• Solve Problems: Assess problem situations to identify causes, gather and process relevant

information, generate possible solutions, and make recommendations.

Working Conditions
• The Case Management Worker will work (on-site) an average of 36 hours per week Monday through

Friday with occasional evenings to facilitate programs at the discretion of the Executive Director. Please send your cover letter and resume to Janette@hearthplace.org quoting “Case Management Worker” by 4:00pm EST by September 25th, 2025. Only those candidates selected for an interview will be contacted.

August 2025

Hearth Place Cancer Support Centre is an equal opportunity employer and is committed to inclusive recruitment and selection processes and work environments. The selection process may include assessment methods to further determine a candidate’s knowledge and skills for the position. Please advise Hearth Place of any accommodations needed to ensure your access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

• Job Purpose:
• Reports to:
• Primary Responsibilities:
• Follow-Up Procedure
• Resources
• Qualifications:
• Knowledge, Skills and Abilities
• Personal Characteristics
• Working Conditions