Associate Director of Operations

Luso Canadian Charitable Centres (Luso)

Job Profile - Associate Director of Operations

Reporting to Luso CEO. Provide management to support the effective operation of the charity’s programs and services across 3 locations.

Provide leadership and operational support to all Luso Support Centre Managers, relative to their programs, operating environment and participant experiences. Responsible for the operating efficiency and quality of the centre’s operation, the health and safety of the participants and employees and the communication and connection with families and the community at large.

Work in coordination and collaboration with the HQ Administrative, Communication, Finance, Management and all Leadership teams to support community relations, advocacy, human resources, fundraising and special projects.

Participate as part of the management team to:

• Advance strategic direction, seeking opportunities and initiate actions that meet the goals, mission and vision of LCCS
• Provide support and leadership to best respond to community needs and participants
• Provide support for personnel management and effectiveness
• Manage and adhere to policy development and advocacy on systemic issues
• Participate in the internal/external, community activities to further mandate and increase organizational awareness

Responsibilities:
Work with the Senior Management/ Leadership Team to support Luso participants/ families living with disabilities and organizational objectives. This role requires regular travel between locations, onsite work is required at each of the three locations for one full day per week at minimum, with scheduling determined by organizational and centre needs.

Planning - Planning and support for annual objectives, budgets, program schedules, staffing, training.

Organizing - Creating and maintaining an internal structure necessary to deliver the organization’s mission and services in an efficient and effective environment.

Staffing/Human Resources- Provide leadership and coaching/training to create a trained, adequate workforce to deliver programs. Provide regular communication and meetings with staff. Address staffing issues in timely and professional fashion.

Governance & Control - Ensuring adherence to policies and legislative/regulatory requirements, changes as appropriate. Elevation and identification of issues needing address. Effective reporting and resolution to support acceptable risk management across all areas of the operation.

Support Operations team - with hands-on supervision to learn, plan, coach and problem-solve together. In particular, one-to-one supervision consistently will explore and address issues in the workplace and in the community served.

Accounting/Finance – Working with Finance department, responsible for verification, approval and submission of financial entries to Finance Mgr. Control of spending vs. approved budget. Responsible for identification of financial issues and opportunities.

Asset Management – Responsible for the management and condition of the building & fixtures across all 3 Luso Support Centre locations to ensure quality and safety.

Liaison with community, including families, politicians and other agencies, remain current with developments in programs at other agencies. Liaise with CEO, Board and appropriate Board committees, as needed. Resolving, where possible, program issues as they arise and advising CEO/Board of Directors regarding issues that cannot be resolved at Associate Director level.

Support Fundraising - Work with board, and specific event committees to organize and deliver LCCF fundraising events.

Qualifications:

• Experience managing teams particularly serving the developmental services sector required
• Degree and/or relevant experience in Organizational Development, Human Resources, or demonstrated relevant professional development required
• Generalist with minimum 2 years’ experience in non-profit services at the senior management level
• A proven analytical / critical thinker
• Proven ability to; analyze effectiveness of program delivery, change management, implementation, and evaluation in community social services
• Commitment to one-to-one supervision, strong skills and experience working productively and constructively with diverse individuals
• Knowledge of and experience in applying relevant provisions of the Ontario Human Rights Code, Employment Standards Act, Accessibility for Ontarians with Disabilities Act., developmental services sector and related legislations
• Excellent organizational skills and ability to balance between resolving arising issues while meeting priorities and goals
• Excellent communication skills required, both verbal and written in English
• Proficient in Microsoft Office 365 tools, including Word, Excel, Power point, Teams, databases, etc.
• BScN considered an asset