Arthritis Line

Arthritis Line Volunteer

Position Overview

Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates crucial information and offers support to people affected by arthritis across Canada.

Time Commitment

Arthritis Line volunteers are asked to commit to one, 2-hour shift each week

We ask for a minimum commitment of 6 months

Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year

Available shifts (as of January 2, 2025)

Monday: 3pm-5pm

Tuesday: 11am-1pm or 3-5pm

Thursday 9am-11am or 3-5pm

Friday: 9am-11am or 3-5pm

Key Areas of Responsibility

Provide information and support to people affected by arthritis 

Support inquiries via phone, email and/or website chat

Support callers who may feel emotional, overwhelmed or fearful

Direct callers to the online tools and resources on the Arthritis Society Canada website

Direct callers to local supports and resources

Inform callers about upcoming education opportunities with Arthritis Society Canada

Data entry related to interactions, tracking, and reporting/documentation

Desired Skills & Attributes

Passionate about, and committed to, bettering the lives of those affected by arthritis

Willingness to undertake training appropriate to the role, and learn about arthritis and Arthritis Society Canada’s resources

Ability to work effectively with staff and other volunteers remotely

Experience working and interacting with people

Effective problem solving and decision-making skills

Ability to adjust tone and voice depending on audience

Lived experience or knowledge of arthritis is an asset

Comfort and experience working with technology

Experience and knowledge related to the impacts of arthritis is an asset, but not required

Major Contacts

An Arthritis Society Canada Staff member will directly oversee this role

People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada

Other volunteers and Arthritis Society Canada staff

Working Environment

This position is remote, volunteers can participate where they have access to internet and a private environment.

We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.