Appointment Desk

The Role

This position is responsible for client bookings, registration of new clients, pdating client information and returning messages.

Duties and Responsibilities:

1. Register new clients, review existing client information and edit if needed.
2. Book appointments over the telephone or in person.
3. Book deliveries when requested.
4. Check the voicemail between clients and return calls that day, if possible.

• Volunteer must have excellent customer service skills, organization, written and oral communication skills.
• Ability to keep confidentiality
• Good time management and problem solving skills
• Ability to work well independently with minimal supervision
• Good computer skills, experience with computer database software is an asset
• Ability to keep up with high volume of calls at times
• Customer service skills is an asset

• Ability to read/write and communicate in English is a must

  
  Positions are available Monday, Tuesday, Wednesday mornings from 8:45-11:45am

About us

We are a not-for-profit organization supporting people through our two main programs: Community Resource Service and the Brantford Food Bank. All of our services are free.