Annual Giving Associate

Department Advancement

Reports to Director, Advancement Operations and Annual Giving

Job type 12 month contract, Hybrid, 1-2 days per week

Posting period 2025-08-15

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.

We’re seeking a part-Time, 12 month contract, Hybrid 1-2 days per week team member to join the Advancement team to help give more young people’s feelings a place to go. Reporting to the Director, Advancement Operations and Annual Giving, the successful candidate will support engaging mass and tribute donors in personal and meaningful ways. This role ensures timely acknowledgement of gifts, strengthens donor relationships, and helps maintain revenue health through consistent donor care. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities

Donor Stewardship & Communications

• Personally steward mass donors via thoughtful emails, phone calls, and handwritten notes in line with our stewardship calendar.
• Support tribute giving by managing timely acknowledgements and correspondence with families.
• Assist in the creation, assembly, and distribution of donor materials to funeral homes and community partners.

Project Management & Process Support

• Coordinate development and delivery of new stewardship materials, including print and digital collateral.
• Monitor supply needs for outreach materials and ensure timely restocking and distribution.
• Assist in documenting donor care processes and identifying areas for enhancement.

Data & Administration

• Ensure accurate donor records and logging of all stewardship activities in CRM (RE NXT).
• Support the Advancement Operations team in maintaining data integrity and pulling reports as needed.
• Track acknowledgements and ensure timelines are met for all donor recognition processes.

The qualifications

• 1–2 years of experience in nonprofit fundraising, customer service, or donor relations.
• Exceptional written and verbal communication skills with a warm, authentic tone.
• Strong organizational skills with the ability to manage multiple tasks and timelines.
• Detail-oriented and comfortable with data entry and CRM systems (experience with Raiser’s Edge NXT is an asset).
• Comfortable engaging with sensitive topics with empathy and professionalism.
• Team-oriented and proactive, with a commitment to providing meaningful donor experiences.
• Eager to grow within the nonprofit sector and learn best practices in fundraising and stewardship

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

KHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. [ST1] Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.