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Employment Hamilton (EH) has been delivering employment and training services to clients and employers since 1972. Funded by Employment Ontario / Fedcap Canada, EH offers Employment Counselling, access to Better Jobs Ontario and a Resource and Information Centre.&nbsp;&nbsp;EH prides itself on providing superior service in a welcoming environment that promotes integrity and respect.&nbsp;We are looking for an outgoing individual who enjoys working with a diverse clientele; a team player who is eager to learn, who is a skilled listener and excels in written and verbal communication.At EH, the role of Employment Counsellor is multi-faceted. Not only would you be working one-on-one with clients in their employment and training pursuits, but you would also be working with employers and community partners to benefit EH clients. Innovative thinking and the ability to effectively contribute to a team environment are critical components of the position. &nbsp;Responsibilities include:<ul><li>Meeting and working with a diverse clientele to establish and implement Employment Action Plans based on effective assessments that reflect the needs of each client and addresses any barriers to employment</li><li>Creating effective resumes; assisting with realistic goal setting; advising on job search techniques; preparing clients for interview opportunities; assisting with apprenticeship pursuits and assessing for training programs</li><li>Maintaining accurate documentation of an ongoing caseload in the database systems</li><li>Utilizing superior writing / proofreading abilities to create a variety of documents including resumes and letters&nbsp;</li><li>Applying and continually enhancing knowledge of the Hamilton Labour Market, trends, tools, resources, programs and opportunities</li><li>Liaising with community partners / agencies and accessing resources to assist with successful outcomes ensuring current knowledge of all resources is maintained</li><li>Problem solving job placements, including at the client’s workplace to ensure a successful outcome&nbsp;</li><li>Maintaining an up-to-date caseload of job seekers meeting all expectations for progress and contact activity</li><li>Motivating and supporting job seekers through making linkages to other supports as required based on individual circumstances</li><li>Marketing clients to employers, meeting with employers to provide services / tools / resources and placement monitoring&nbsp;</li><li>Completing all data entry and other documentation in a timely manner</li><li>Communicating, in a team setting, opportunities, ideas and information to assist with the successful outcomes of all clients and goals of the organization</li><li>Employment Counsellor role may involve some workshop facilitation</li></ul>&nbsp;QualificationsWhile experience in employment counselling is an asset, this an entry-level opportunity, with training for the right candidate with the following&nbsp;qualifications:<ul><li>The ability to successfully and professionally carry out the responsibilities listed above</li><li>Resourceful, organized and outgoing with a sincere interest in helping others</li><li>Excellent client service skills to successfully support, market and motivate clients</li><li>Effective verbal and written communication skills; Ability to clearly document and accurately maintain all records and data management systems</li><li>Familiarity with the Hamilton area; labour market and community resources</li><li>Demonstrated ability to use excellent judgment, establish rapport and communicate effectively with a diverse clientele&nbsp;</li><li>Proficiency in Windows, Word, Outlook, (Excel is an asset), Internet resourcing with excellent keyboarding skills</li><li>Enthusiastic team player with strong time management skills</li><li>Creative and adaptable, with the ability to learn and apply new skills quickly; a commitment to ongoing development</li><li>Knowledge / ability to complete assessments and effective employment action plan development</li><li>Ability to very occasionally work outside of our usual office hours as required with notice</li><li>A second language is an asset</li></ul>To ApplyInterested candidates who possess the above qualifications, have good judgment and are empathetic to the unemployed are invited to apply.&nbsp;<ul><li>Email your cover letter and resume in ONE PDF&nbsp;attachment&nbsp;to&nbsp;<a href="mailto:HR@EmploymentHamilton.com" target="_blank">HR@EmploymentHamilton.com</a> with the subject line “Employment Counsellor”</li><li>Please ensure your resume includes your city of residence</li><li>Resumes will be reviewed as they arrive&nbsp;with a final deadline of September 29/25.&nbsp;This position may be filled PRIOR TO this date as interviews may begin earlier.&nbsp;</li><li>EH is a non-profit organization. Starting salary is $923 weekly, with a review after probation of 4 months. We offer a comprehensive, employer paid benefits package after 4 months.&nbsp;Usual weekly hours M-F 35.5 hours.</li></ul>No phone/email enquiries pleaseTo be considered for employment, a satisfactory&nbsp;Criminal Record check is required. Accessibility accommodations are available for the recruitment process upon request. If contacted, please advise us if you require any accommodation. Employment Hamilton is an equal opportunity employer.&nbsp;We thank all applicants but only those considered will be contacted.

Employment Hamilton

Employment Counsellor

Position SummaryPart-time, permanent (21 hours per week)Reports to the Sector and Engagement CoordinatorSalary: $34.60 per hourBenefits: Extended health &amp; dental, 3 weeks vacation pro-ratedThis role is hybrid (blend of remote and in office work), with the expectation that the successful candidate can be in office 1 day per week.The Administration Coordinator plays a critical role in ensuring the smooth operation of the organization by providing administrative support to the staff team, committees and board of directors. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities.Key ResponsibilitiesAdministrative &amp; Office Support:Support the membership and conference administrative activities:&nbsp;<ul><li>Membership renewal, conference registration, setting up meetings, taking minutes, responding to member requests, distributing donations, finding venues, etc.).</li><li>Provide administrative support to the staff team, including scheduling, correspondence and general office coordination.</li><li>Maintain organized filing systems.</li></ul>Board &amp; Meeting Coordination:<ul><li>Schedule and coordinate meetings for the staff team, Board of Directors, and committees, ensuring seamless logistics across virtual needs, in person venues, catering, accommodation and travel as necessary.</li><li>Prepare and distribute meeting agendas, minutes, and relevant materials.</li><li>Attend meetings to take accurate minutes and track action items.</li></ul>Database &amp; Records Management:<ul><li>Maintain organizational databases and contact lists.</li><li>Ensure data accuracy and integrity for reporting and compliance purposes.</li><li>Organize and track key deadlines, documents, and agreements.</li></ul>Qualifications &amp; Skills<ul><li>2+ years of experience in an administrative role supporting leadership in a homelessness services, social services or not for profit setting.</li><li>Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Zoom.</li><li>Proactive problem-solving skills and the ability to work independently.</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail and organizational skills.</li><li>Experience supporting boards, committees or governance structures is an asset.</li></ul>How to apply:Please email your cover letter and resume in one pdf document to Soha@toshelternetwork by 12 pm on September 30th, 2025 - we thank all who apply, but only candidates selected for an interview will be contacted.At the Toronto Shelter Network, our work is guided by leadership, equity, cultural safety, and integrity. We strive to create a workplace where diverse perspectives, lived experiences, and non-traditional career paths are valued and respected. We welcome applications from all qualified individuals, including those who may not see themselves reflected in every qualification listed.We are committed to equitable recruitment practices and will provide accommodations at any stage of the hiring process. If you require adjustments to participate fully, please contact us at <a href="mailto:office@bccfp.bc.ca" target="_blank">Soha@toshelternetwork.ca</a> and we will work with you to ensure an inclusive and barrier-free experience.

Toronto Shelter Network

Administrative Coordinator

&nbsp;&nbsp;Job Title&nbsp;Bilingual Texting Supervisor - 12 week contactShift IDTEO-1102-PTB63Location&nbsp;Remote -&nbsp;Start Date Shift Description24 average scheduled hours; 22.5 average paid hoursShift RotationSunMonTueWedThuFriSatWeek 1 20:00 to 04:00 ET 20:00 to 04:00 ET 20:00 to 04:00 ET Week 220:00 to 04:00 ET &nbsp;20:00 to 04:00 ET &nbsp;20:00 to 04:00 ET Salary:$31.91/hourJob Type:Full-Time Contractual - 12 weeksBiligual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025 Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world? Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities: As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English)&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above. Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Kids Help Phone

Bilingual Texting Supervisor, Remote - Part-Time -  Contract

&nbsp;&nbsp;Job Title&nbsp;Bilingual Texting Supervisor - 12 week contactShift IDTEO-1102-PTB62Location&nbsp;Remote -&nbsp;Start Date Shift Description24 average scheduled hours; 22.5 average paid hoursShift RotationSunMonTueWedThuFriSatWeek 123:00 to 07:00 ET 23:00 to 07:00 ET23:00 to 07:00 ET Week 2 23:00 to 07:00 ET 23:00 to 07:00 ET 23:00 to 07:00 ET Salary:$31.91/hourJob Type:Full-Time Contractual - 12 weeksBiligual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025 Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world? Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities: As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English)&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above. Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

&nbsp;&nbsp;Job Title&nbsp;Bilingual Texting Supervisor - 12 week contactShift IDTEO-1102-PTB51Location&nbsp;Remote -&nbsp;Start Date Shift Description20 average scheduled hours; 15 average paid hoursShift RotationSunMonTueWedThuFriSatWeek 1 23:00 to 07:00 ET 23:00 to 07:00 ET Week 223:00 to 07:00 ET 23:00 to 07:00 ET Salary:$31.28/hourJob Type:Full-Time Contractual - 12 weeksBiligual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025 Job Title&nbsp;Bilingual Texting Supervisor -&nbsp;12 week contactShift IDTEO-1102-PTB52Location&nbsp;Remote -&nbsp;Start Date Shift Description20 average scheduled hours; 15 average paid hoursShift RotationSunMonTueWedThuFriSatWeek 1&nbsp;23:00 to 07:00 ET &nbsp;23:00 to 07:00 ET Week 2 &nbsp;23:00 to 07:00 ET23:00 to 07:00 ET Salary:$31.28/hourJob Type:Full-Time Contractual - 12 weeksBiligual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025 Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world? Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities: As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English)&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above. Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Volunteer Role: Basic French Instructor Location: The Salvation Army Toronto Harbour Light – 160 Jarvis Street, Toronto Time Commitment: Every Friday, 1:00 PM – 3:00 PM (in-person)Role Overview: We are looking for an enthusiastic and supportive volunteer to lead a Basic French class for community members who want to learn conversational French. This program introduces participants to foundational vocabulary, phrases, and cultural context, helping them build confidence in speaking and understanding French.Responsibilities:Lead a beginner-level French class with a focus on everyday vocabulary and conversational skills.Plan and deliver engaging, interactive lessons suitable for adult learners.Foster a supportive and welcoming learning environment for participants of all backgrounds.Encourage participation through activities, role-play, and practice dialogues.Adapt lessons to accommodate different learning styles and paces.Qualifications:Proficiency in French (native speaker or advanced fluency).Clear and patient communication skills in both French and English.Previous teaching, tutoring, or group facilitation experience (an asset but not required).Enthusiasm for language learning and supporting community members.Impact: As a Basic French Instructor, you will empower participants to learn a new language, expand their skills, and gain confidence in cross-cultural communication. Your role will help create opportunities for connection, growth, and inclusion in our community.

Salvation Army Toronto Harbour Light Ministries

French Instructor 

This Volunteer Placement is Located in:&nbsp;Tegucigalpa, HondurasStart Date:&nbsp;December 2025Placement Length:&nbsp;6 months with the possibility of extensionLanguage Requirements:&nbsp;Spanish&nbsp;<a href="https://cusointl.org/Language-Requirements" target="_blank">Level 4-Advanced</a>&nbsp;and English&nbsp;<a href="https://cusointl.org/Language-Requirements" target="_blank">Level 3-Intermediate</a>Please submit a Spanish Resume and Statement of InterestEligibility: Open to Canadian Citizens and Permanent Residents of Canada only<h3>The Volunteer’s Role</h3>We have an exciting opportunity for you! We are currently seeking a Communications and Marketing Advisor to help us improve our support for the communities where our partner operates. Your valuable contribution will help us achieve our goals and make a positive impact on society.As a volunteer, you will:<ul><li>Technical, logistic and coordination support of 12 training session of the cyber feminist school</li><li>Manage and coordinate graphic support of CDM</li><li>Manage Web site and social media of CDM (Facebook, Twitter, Instagram &amp; Youtube)</li><li>Coordinate monthly meeting woth other different teams to learn from their projects to promote their ideas/results through social media and other type of communication channels.</li></ul>Essential Requirements:<ul><li>University degree or equivalent experience in communications and journalism or in public relations, social marketing and media management or related field.</li></ul>Essential Background:<ul><li>Cyberactivism, preferably in advocacy campaigns and awareness for women’s rights</li><li>Management of information &amp; communication technologies (ICT): websites , blogs, social networks, video-editing</li><li>Communications related to press, radio, television, and photography</li><li>Public relations</li><li>Writing reports, news and press letters</li></ul>What’s in it for YOU? A life-changing experience!<h3>About Us, the Project and the Partner</h3>Cuso InternationalCuso International is an international cooperation and development organization that works to create economic and social opportunities for marginalized groups. Together with our partners, we are focused on efforts to advance gender equality and social inclusion, improve economic resilience, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Founded in 1961, Cuso International works in Africa, Latin America and the Caribbean, and Canada.We seek individuals who share our values and are committed to supporting marginalized groups, including those from the LGBTQIA+ communities.Project - Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE)Cuso International will deliver the Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE) project, with a contribution from Global Affairs Canada (GAC) over seven years (2020-2027). SHARE aims to improve the economic and/or social well-being of the poorest, most marginalized and vulnerable people, particularly women and girls, in developing countries, with a view to contributing to the Sustainable Development Goals. In addition to increasing the engagement of Canadians in international development and key global issues, this project will aim to increase the performance of country partners to deliver more inclusive, innovative and environmentally sustainable development initiatives that advance gender equality, in support of the action areas of Canada’s Feminist International Assistance Policy.Partner - Centro de Derecho de la MujerThe Centro de Derechos de Mujeres (Centre for Women's Rights) is a feminist organization whose mission is to be an independent, critical, and proactive entity which promotes the strengthening of autonomy, justice, citizenship and gender equality for women.CDM's vision is to be a nationally and internationally recognized organization for their contribution in the reduction of unequal power relations between men and women and for their work in favor of women's rights. With their proposal, they positively impact the lives of women through empowerment and leadership and contribute to the greater engagement of the population and public authorities for the construction of a society with social justice and gender equality.<h2>Benefits</h2><h3>Terms and Conditions</h3>Cuso International's terms and conditions allow you to lead a modest and healthy lifestyle similar to local living standards. This support package will cover basic living expenses for one volunteer and is not intended to cover home-based expenses (eg. loans, support payments, etc.) or luxury items such as imported items in placement or international personal travel.Support Package<ul><li>Modest monthly living allowance</li><li>Accommodation while in placement</li><li>Medical Health Insurance (including the cost of required vaccinations and antimalarial medication)</li><li>Round-trip airfare and visa/work permit costs</li><li>Pre-placement training, In-Country Orientation (ICO) and Reintegration Debriefing</li><li>Support while in placement through Cuso International's Country Program Office (CPO) and local partners throughout your placement</li><li>Access to Employee Assistance Program (EAP) while in placement and upon return</li><li>Bonus: Additional return flight home or cash in lieu after 12 months of service for volunteers who extend for another 6 months</li></ul>Selection Requirements:Please note that if you are shortlisted for the placement, you will be required to:<ul><li>Confirm Passport or Permanent Resident details for travel purposes&nbsp;</li><li>Provide 2 Professional References and 1 Personal Reference</li><li>Complete a language assessment during the preliminary telephone interview in the language required for your placement</li><li>Obtain a satisfactory Police Check</li><li>Complete a medical exam and be medically cleared before your departure</li><li>Due to the COVID-19 situation, be double vaccinated following the&nbsp;<a href="https://covid19.trackvaccines.org/agency/who/" target="_blank">World Health Organization-approved vaccines.</a></li></ul>Pre-placement Training and Briefing -&nbsp;Skills and Knowledge for Working in Development (SKWID)We commit to helping you prepare as best as possible for your placement. You will have a Volunteering Mobilization Advisor (VMA) to support you through the process and will participate in pre-placement training as part of your preparation. You will also have access to self-directed briefing documents, online training, and external resources through the volunteer portal. This training is designed to maximize your understanding of your placement and culture, help you identify and plan your learning, and help you stay safe and healthy during your placement.Protection from Sexual Exploitation and AbuseCuso International works with poor, vulnerable and marginalized people, mainly women and girls, to eradicate poverty and inequality. We understand the need to uphold and enforce the highest standards of ethical and professional conduct.At Cuso International, we believe that all people, regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, age, record of offences, marital status, family status, sexual orientation, gender expression and identity or disability have the right to live lives free of harassment, sexual exploitation and abuse.Cuso International considers all forms of harassment, sexual exploitation and abuse to be incompatible with fundamental belief in the human dignity of all people, international and national agreements and standards, and its core values. Cuso International volunteers must agree to uphold the Child Protection, Prevention of Workplace Violence, Prevention of Workplace Harassment and Discrimination, and Prevention of Sexual Exploitation and Abuse Policies and&nbsp;<a href="https://cusointernational.org/code_of_conduct/" target="_blank">Code of Conduct</a>.Residency and CitizenshipDuring the application and pre-placement phases, most Cuso International applicants are based in Canada, although we also receive applications from outside Canada. Regardless of your location, it's crucial for us to maintain easy and prompt communication with you between your application and start dates. We may request your passport, need to know your current residence, and be informed of any travel plans.Leaving your country of residence can impact your citizenship status. If you're leaving your residence for a placement, it is your responsibility to research the implications with local immigration authorities. By applying, you accept full responsibility for any consequences regarding citizenship, residency, or immigration status. Canadian Permanent Residents should make arrangements with immigration authorities before travelling to avoid any risks to their residency status.

Cuso International

Marketing and Communication Advisor

<h2>Description</h2>This Volunteer Placement is Located in: Iringa, TanzaniaStart Date: December 2025Placement Length: 6 months with the possibility of extensionLanguage Requirements: English <a href="https://cusointl.org/Language-Requirements" target="_blank">Level 5 - Fluent&nbsp;</a>Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only &nbsp;<h3>The Volunteer’s Role</h3>As a volunteer, you will:<ul><li>Conduct a comprehensive assessment of Envirocare’s current operations, financial status, and existing funding sources.</li><li>Design innovative business models that promote long-term sustainability, incorporating environmental, social, and financial aspects.</li><li>Identify and propose diversified income streams, such as social enterprises or fee-for-service initiatives.</li><li>A detailed assessment report identifying strengths, weaknesses, and opportunities for financial sustainability, along with strategic recommendations.</li><li>Developed business models that clearly align with Envirocare’s mission and objectives, leading to enhanced operational resilience and reduced reliance on donor funding.</li><li>Implementation plan for diversified income sources, detailing expected revenue generation and timelines for each initiative.</li></ul>Essential Requirements:<ul><li>Bachelor’s Degree (Master’s degree preferred) in Business Administration, International Development, Social Entrepreneurship, or a related field.</li><li>Strong understanding of sustainable business practices and social enterprise models.</li></ul>Essential Background:<ul><li>At least 4 years of experience in organizational development, business development, or related fields.</li><li>Proven track record in fundraising and resource mobilization for NGOs or social enterprises.</li><li>Strong skills in proposal writing and securing funding from various sources (grants, contracts, etc.).</li><li>Excellent verbal and written communication skills, with experience in stakeholder engagement and partnership development.</li><li>Proficiency in MS Office and familiarity with project management software.</li><li>Demonstrated ability to train and mentor staff in business development and proposal writing skills.</li><li>Strong analytical and strategic thinking skills, with the ability to conceptualize and implement effective business strategies.</li><li>Ability to work independently with minimal supervision while managing multiple tasks and deadlines.</li></ul>What’s in it for YOU? A life-changing experience!<h3>About Us, the Project and the Partner</h3>Cuso InternationalCuso International is an international cooperation and development organization that works to create economic and social opportunities for marginalized groups. Together with our partners, we are focused on efforts to advance gender equality and social inclusion, improve economic resilience, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Founded in 1961, Cuso International works in Africa, Latin America, the Caribbean, and Canada.We seek individuals who share our values and are committed to supporting marginalized groups, including those from the LGBTQIA+ communities. &nbsp;Project - Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE)Cuso International will deliver the Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE) project, with a contribution from Global Affairs Canada (GAC) over seven years (2020-2027). SHARE aims to improve the economic and/or social well-being of the poorest, most marginalized and vulnerable people, particularly women and girls, in developing countries, to contribute to the Sustainable Development Goals. In addition to increasing the engagement of Canadians in international development and key global issues, this project will aim to increase the performance of country partners to deliver more inclusive, innovative and environmentally sustainable development initiatives that advance gender equality, in support of the action areas of Canada’s Feminist International Assistance Policy. &nbsp;Partner - EnvirocareEnvironmental, Human Rights Care &amp; Gender Organisation&nbsp;(ENVIROCARE)&nbsp;is a non-governmental, nonpartisan, non-profit, organization advocating for environmental justice, human rights, and gender equality and equity for all nationally and internationally.<h2>Benefits</h2><h3>Terms and Conditions</h3>Cuso International's terms and conditions allow you to lead a modest and healthy lifestyle similar to local living standards. This support package will cover basic living expenses for one volunteer and is not intended to cover home-based expenses (eg. loans, support payments, etc.) or luxury items such as imported items in placement or international personal travel.Support Package<ul><li>Modest monthly living allowance</li><li>Accommodation while in placement</li><li>Medical Health Insurance (including the cost of required vaccinations and antimalarial medication)</li><li>Round-trip airfare and visa/work permit costs</li><li>Pre-placement training, In-Country Orientation (ICO) and Reintegration Debriefing</li><li>Support while in placement through Cuso International's Country Program Office (CPO) and local partners throughout your placement</li><li>Access to Employee Assistance Program (EAP) while in placement and upon return</li><li>Bonus: Additional return flight home or cash in lieu after 12 months of service for volunteers who extend for another 6 months</li></ul>Selection RequirementsPlease note that if you are shortlisted for the placement, you will be required to:<ul><li>Confirm Passport or Permanent Resident details for travel purposes&nbsp;</li><li>Provide 2 Professional References and 1 Personal Reference</li><li>Complete a language assessment during the preliminary telephone interview in the language required for your placement</li><li>Obtain a satisfactory Police Check</li><li>Complete a medical exam and be medically cleared before your departure</li><li>Due to the COVID-19 situation, be double vaccinated following the <a href="https://covid19.trackvaccines.org/agency/who/" target="_blank">World Health Organization-approved vaccines.&nbsp;</a></li></ul>Pre-placement Training and Briefing - Skills and Knowledge for Working in Development (SKWID)We commit to helping you prepare as best as possible for your placement. You will have a Volunteering Mobilization Advisor (VMA) to support you through the process and will participate in pre-placement training as part of your preparation. You will also have access to self-directed briefing documents, online training, and external resources through the volunteer portal. This training is designed to maximize your understanding of your placement and culture, help you identify and plan your learning, and help you stay safe and healthy during your placement.Protection from Sexual Exploitation and AbuseCuso International works with poor, vulnerable and marginalized people, mainly women and girls, to eradicate poverty and inequality. We understand the need to uphold and enforce the highest standards of ethical and professional conduct.At Cuso International, we believe that all people, regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, age, record of offences, marital status, family status, sexual orientation, gender expression and identity or disability have the right to live lives free of harassment, sexual exploitation and abuse.Cuso International considers all forms of harassment, sexual exploitation and abuse to be incompatible with fundamental belief in the human dignity of all people, international and national agreements and standards, and its core values. Cuso International volunteers must agree to uphold the Child Protection, Prevention of Workplace Violence, Prevention of Workplace Harassment and Discrimination, and Prevention of Sexual Exploitation and Abuse Policies and <a href="https://cusointernational.org/code_of_conduct/?_gl=1*156us01*_ga*MTc3NzYwNjY1NS4xNzUwMTAyNzg0*_ga_BJRG4CT2TM*czE3NTU3ODc5MzckbzM1JGcxJHQxNzU1Nzg4MzUzJGo2MCRsMCRoMjEzNjIxMzU5Nw.." target="_blank">Code of Conduct</a>.&nbsp;Residency and CitizenshipDuring the application and pre-placement phases, most Cuso International applicants are based in Canada, although we also receive applications from outside Canada. Regardless of your location, it's crucial for us to maintain easy and prompt communication with you between your application and start dates. We may request your passport, need to know your current residence, and be informed of any travel plans.Leaving your country of residence can impact your citizenship status. If you're leaving your residence for a placement, it is your responsibility to research the implications with local immigration authorities. By applying, you accept full responsibility for any consequences regarding citizenship, residency, or immigration status. Canadian Permanent Residents should make arrangements with immigration authorities before travelling to avoid any risks to their residency status.

Organizational Growth and Development Advisor

Volunteer Role: ESL Conversation Circle Leader Location: The Salvation Army Toronto Harbour Light – 160 Jarvis Street, Toronto Time Commitment: Every Wednesday, 1:00 PM – 3:00 PMRole Overview: We are seeking a dedicated and welcoming volunteer to lead our weekly ESL Conversation Circle, supporting community members who are learning English. The Conversation Circle provides a safe and encouraging space for learners to practice speaking, build confidence, and improve their conversational English skills.Responsibilities:Facilitate group discussions and activities focused on everyday English conversation.Create a welcoming and inclusive environment for learners of diverse cultural and linguistic backgrounds.Encourage participation, gently correct errors, and model clear, natural English speech.Plan engaging weekly conversation topics, activities, or exercises to support practical language use.Provide cultural context and help participants practice real-life communication scenarios.Qualifications:Strong command of the English language with clear communication skills.Patience, empathy, and enthusiasm for supporting adult learners.Experience teaching, tutoring, or mentoring (ESL or education background an asset but not required).Ability to lead groups and foster an inclusive, supportive environment.Impact: As an ESL Conversation Circle Leader, you will play a vital role in helping newcomers and community members improve their English, connect socially, and feel more confident navigating life in Canada.

ESL Conversation Circle Leader

Employment Opportunity - Job Posting for the Development Department&nbsp;&nbsp;&nbsp;Development Coordinator, Development Operations&nbsp;For over a century, the&nbsp;Toronto Symphony Orchestra (TSO) has played a fundamental role in shaping and celebrating Canadian culture. The TSO’s commitment to musical excellence and ability to spark connection remain as strong as ever. With a storied history of acclaimed concerts and recordings, Canadian and international tours, and impactful community partnerships, we are dedicated to engaging and enriching local and national communities through vibrant musical experiences.&nbsp;Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra that serves Toronto—one of the world’s most diverse cities. The TSO performs over 100 concerts annually, offering a variety of programming from the classical to music composed in our time.&nbsp;As a group of artists, teachers, and advocates who share the belief that music has the power to heal, inspire, and connect people from all walks of life, we engage audiences young and old through an array of community-access, health-and-wellness, and education initiatives including the TSO-affiliated Toronto Symphony Youth Orchestra—a tuition-free training program dedicated to cultivating the next generation of Canadian artists.Symphony With Us at a&nbsp;<a href="https://www.tso.ca/concerts-and-events/" target="_blank">concert at Roy Thomson Hall</a>, or&nbsp;<a href="https://www.tso.ca/learn-and-connect/community/" target="_blank">experience the TSO in your neighbourhood</a>. Visit&nbsp;<a href="http://tso.ca" target="_blank">TSO.CA</a> or&nbsp;<a href="http://newsroom.tso.ca" target="_blank">newsroom.tso.ca</a>.Reports To: Manager, Development Operations &amp; Donor AnalyticsStatus:&nbsp;Permanent Full-time&nbsp;&nbsp;Start Date: mid to late October 2025&nbsp;Salary Range: $46,000 to $55,000&nbsp;Benefits: 100% company paid benefits including Telus-Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); Company paid pension contributions provided after the completion of one year of employment; 3 weeks vacation prorated during the first year; Complimentary tickets to TSO concerts and a&nbsp; hybrid work environment.Position Summary:<ul><li>Gift administration through the processing of donations into the patron database.</li><li>Proper generation of receipts for donations in accordance with CRA guidelines through the whole of the fundraising cycle.</li><li>Contribute to reporting and data analytics that provide insight into fundraising performance at the TSO.</li></ul>Major Duties and Responsibilities:&nbsp;<ul><li>Accurate and expedient processing, receipt and record keeping of donations.</li><li>Provide customer-centric public facing support for donors in regards to gift documentation (in/outbound phone).</li><li>Creation and review of training manual for Development Operations gift processing processes.</li><li>Maintaining accuracy of Patron Services department training materials involving current Development processing, membership programs and the fundraising cycle.</li><li>Training and support for Patron Services and Development teams pertaining to data processes as relates to gift administration policies and practices.</li><li>Leading the Development Operations aspect of the annual external Telefund campaign in collaboration with the Annual Fund team.</li><li>Process tribute gifts including preparing acknowledgment cards as requested.</li><li>Work in collaboration with the rest of the Development Operations team to perform routine maintenance tasks of the fundraising software as required.</li><li>Collaborate with the finance department to complete month-end reconciliation.</li><li>Perform regular data audits and assist in resolving data integrity issues.</li><li>Assist the Director of Development Operations and the Development team with data analysis</li></ul>Additional Scope of Responsibility:&nbsp;&nbsp;<ul><li>Providing support and developing tutorials, processes, procedures and guidelines for frontline office staff on optimal use of&nbsp;&nbsp;fundraising software.</li><li>Ongoing audit of streamlining Development Operations acknowledgment procedures.</li><li>Undertaking large-scale data projects as assigned by the development operations team.</li><li>Compiling, editing and distributing lists for donor lounge, mailings, emails, etc.</li><li>Regular assistance in the preparation and delivery of solicitation mailings and donor communications.</li><li>Duties as assigned.</li></ul>Experience &amp; Qualifications:<ul><li>University Degree, community college diploma or equivalent work experience.</li><li>Minimum 2 years of relevant customer or donor relations experience and/or data entry.</li><li>Proficiency in the database in use by the organization (Tessitura) or similar experience is preferred.</li><li>Proficiency in proofing, auditing, and reviewing across multiple types of documents and data sheets.</li></ul>How to Apply:&nbsp;Please click on the Apply Button on the TSO website, <a href="http://www.tso.ca/employment" target="_blank">www.tso.ca/employment</a> &nbsp;to provide TSO with your cover letter and resumé. TSO will accept candidate submissions until Monday, September 22nd at 5 pm. Round 1 interviews will begin Tuesday,September 23rd, 2025.&nbsp;TSO thanks all candidates for their interest, only those applicants selected for an interview will be contacted by Human Resources.&nbsp;&nbsp;The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide unique perspectives and contribute to a further diversification of ideas.&nbsp;he TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs.&nbsp;<h3>Working Conditions/Physical Demands:</h3><ul><li>Long periods of sitting w/ screen time, long term repetitive motions for inputting similar data in the most efficient manner</li><li>Occasional handling of large shipments of paper received for stocking orders.</li><li>Essential travel to the office to ensure continuity of business (Mail, Tax Documents)</li><li>Hybrid work environment - opportunity to work remotely as well as in the office.</li><li>Occasional evenings and weekends to work at concerts and donor events as required</li><li>Good judgment, discretion, sensitivity, and tact; donor-centric in approach</li><li>Highly organized, accurate and detail-oriented, with strong analytical and problem-solving skills</li><li>Self-motivated and results-oriented</li><li>Knowledge of classical music is an asset</li></ul>

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