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DS-NU25-60 Supervisor, Developmental Services HomesOn-site&nbsp;· Developmental Services · Full time · DS-NU25-60DescriptionABOUT USSpringboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.&nbsp;WHO WE AREPeople are at the center of everything we do.&nbsp;We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.THE OPPORTUNITYJob ClassNon-UnionDepartmentDevelopmental ServicesHours/ShiftsMonday to Friday (varying 9am-5pm, 11am-7pm depending on program needs). Rotating on call responsibilitiesLocationToronto EastStatusFull-Time, PermanentPay Rate$63,000.00 - $65,000.00 per annumVacancy NumberDS-NU25-60Number of vacancies1AvailableImmediatelyWe are seeking a dynamic and compassionate Supervisor, Developmental Services Homes&nbsp;to lead one of our two Supported Living Homes (SLH) in collaboration with a second Supervisor who leads the other home.Our two (2) SLH support ten individuals each, and our program offers a unique and innovative approach to skills development and transition planning to men with developmental disabilities and/or dual diagnosis, 18 years of age, and older. We foster an inclusive and supportive environment within the home where people can create and achieve their individual goals. Skill development includes a range of areas from nutrition, budgeting, social networking, household management and self-care to community safety and employment.This leadership role leads a team to deliver supports, counselling and life skills facilitation to the people we supports to ensure a safe environment to learn and thrive.RequirementsWAYS YOU CAN CONTRIBUTELeadership<ul><li>Leads and supports a team of up to 15 staff which include 1 Assistant Supervisor, 10 Residential Counsellors, including full-time, part-time and relief, 2 Community Support staff and Support to the Case Manager.</li><li>Provide effective and clear communication and foster a positive and healthy work environment.</li><li>Through coaching, develop and support staff to build and maintain their skills to ensure supported individuals support and staff professional growth.</li><li>Accountable for recruitment, selection and onboarding of new staff, students and volunteers.</li><li>Provide clear expectations and ongoing feedback to staff through informal day to to day interactions as well as the formal probationary and annual Goal Setting process.</li><li>On call duties on rotational basis to support multiple housing programs.</li></ul>Program Management<ul><li>Provide guidance in the development of new and innovative programming content for those living in the SLH.</li><li>In collaboration with the team, establish and continuously review program practices that foster efficiency and align with best practices in independent living.</li><li>Oversee and ensure that all current operational requirements are person centered and the program is in compliance with all Ministry and Agency mandates.</li><li>Lead liaison with families in crisis and/or individual's circle of support to manage complex and changing needs.</li></ul>Community Development<ul><li>Manage and foster relationships with Developmental Services Toronto partners, including, funders, community agencies, service providers and local businesses.</li><li>Sit on sector committees to review sector changes and service gaps.</li></ul>Strategic Planning<ul><li>Support in the development, furthering and achievement of organizational and departmental strategic planning.</li><li>Work on expansion models to begin servicing more participants through the Passport Initiative.</li></ul>Financial &amp; Administrative Oversight<ul><li>Oversight of budget expenditures to meet current and future program needs. Work with the Manager, Developmental Services and Finance team to review budget and address any variances.</li><li>Submit required reports and documentation to stakeholders, including the Ministry of Children &amp; Community Services.</li></ul>WHO YOU AREEducation / Experience<ul><li>Minimum 5 years’ leadership experience directly managing and supervising staff in a unionized environment.</li><li>Post-Secondary Diploma or Degree in the Social Services.</li><li>Demonstrated experience in managing family dynamics and crisis situations Experience with providing on-call support.</li><li>Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.</li><li>In depth experience working from a harm reduction framework when supporting individuals in service.</li><li>Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.</li></ul>Skills / KnowledgeDevelopmental Services<ul><li>Excellent understanding and working knowledge of legislation that affect</li><li>Developmental Services, including the Social Inclusion Act and DS Reform Strategies.</li><li>Strong understanding of Developmental Services housing sector.</li><li>Program planning skills to implement, evaluate and modify new and existing programs as needed.</li><li>Ability to understand and implement Quality Assurance Measures from MCCSS and meeting service targets.</li><li>Ability to undertake a fair and equitable recruitment and selection process.</li></ul>Leadership<ul><li>Leadership skills to provide direction and motivation to staff, students, volunteers and individuals supported in order to maintain a smooth, professional and functioning program.</li><li>Excellent interpersonal skills to communicate effectively with those we support,&nbsp; as well as with community agencies, Funders and public</li><li>Demonstrated ability to effectively address conflict in a respectful, solutions-focused approach</li><li>Proven verbal and written communication skills in English to ensure clear, accurate and consistent documentation and messaging in both case management and administrative duties. Ability to write timely reports as required.</li><li>Coaching skills with the ability to instruct, orient and train others clearly and with appropriate follow up.</li><li>Delegation skills to ensure effective, timely service delivery and programming/operational requirements in conjunction with recognizing and enhancing needs of other team members.</li><li>Ability to assess and respond to operational/programming issues (including staffing and determination of participants’ suitability and risk).</li><li>Time management skills to ensure that materials, files, reports, are completed accurately on time and often on deadlines; to clarify priorities and modify schedules on demand.</li></ul>APPLYThank you for your interest in working with Springboard.Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.The Deadline for Applications is December 11, 2025.&nbsp;Please submit your cover letter and resume in a single document.Resumes received after the application deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Only those selected for an interview will be contacted.We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.BenefitsWhy Join Springboard?Be part of a mission-driven, inclusive organization that values people and impact.Comprehensive benefits package and pension plan.Access to training, mentorship, and career development opportunities.A dynamic team environment focused on learning, growth, and making a difference. Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.

Springboard

DS-NU25-60 Supervisor, Developmental Service Homes

DescriptionABOUT USSpringboard's mission&nbsp;is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.&nbsp;WHO WE AREPeople are at the center of everything we do.&nbsp;We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.&nbsp;We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a pension plan that helps support our people in all aspects of their lives.Job ClassNon-UnionDepartmentAdult Justice Community Programs, Justice ServicesLocationFull time in person at various Springboard locations in the GTA, including probation offices, Ontario Court of Justice-Toronto at 10 Armoury, Springboard Head Office 2 Carlton Street.StatusFull-Time Contract (ending November 31, 2026)Pay Rate$56,000 per annumVacancy NumberJS-NU25-59AvailableImmediatelyHours/ShiftsMonday to Friday 8am – 4pm, Flexibility in work hours and weekends on occasionSchedules may change depending on operational requirementsSpringboard’s Adult Community Justice Programs deliver supports to 18+ individuals in the justice system in Ontario. Our Direct Accountability Program (DAP) team support individuals with matters in Toronto Court in order to set them up for future success and support in taking accountability for their actions which led to their justice involvement. Our CSO team work closely with probation to arrange for community-based placement opportunities that are tied to the individuals’ interests, experiences, and strengths, in order to set them up for future success and support in taking accountability for their actions which led to their justice involvement.Reporting to the Supervisor, Community Justice &amp; Diversion Programs, the Assistant Supervisor- Adult Justice, will assist in the management all aspects of programs and contribute to the development of a framework of community-based alternative interventions to respond to individual participant needs and address prevention, rehabilitation, integration and reparation of harm.RequirementsKEY RESPONSIBILITIESOversight &amp; EngagementProgram planning skills to implement, evaluate and modify new and existing program, as neededOngoing development for the self and the team as it relates to anti-oppressive principles and practices and supporting the team in embedding these principles in all aspects of their workLiaise with and build awareness within the courts and community about the programs and services providedMaintain existing partnerships and develop new partnerships as requiredAssist with employee engagement and managing staff in a unionized environment Assist with monitoring program policy, procedure and process in compliance with agency and funder requirements in adherence with all applicable legislation &nbsp;Assist with overseeing program volunteers and students, including recruitment, onboarding, retention, training, and supportFormulate an effective staff schedule, ensuring appropriate utilization of human resources for staff working in several Springboard and community locations. &nbsp;Ensure the safety and security of all staff, volunteers and participants at various Springboard locations including&nbsp;AdministrationParticipate in the completion of internal and external reports and statistical data accurately and on time as required. Develop program communications and forms. &nbsp;Assist in managing budgets; review to ensure expenditures, including related documents, are in accordance to the approved budget and financial policies and procedures, as it relates to the Adult Justice program budgetsOrganize and implement work procedures and standards, including documentation and reporting requirementsEnsure policies and procedures for collecting, collating and reporting information are consistently followed&nbsp;Case Management and ServicesSupport with case management, including regular case conferences with Adult JusticeWorkers across all programsProblem solve and follow-up with staff team and/or individuals served on any incidents or serious occurrences.Ensure that best practices, policies and procedures are applied in the provision of services/delivery of programsProblem solve on a daily basis with staff team and individuals served on program or service-related mattersEnsure that best practices, policies and procedures are applied in the provision of services and delivery of programsProvide front line coverage for Adult Justice Program as requiredSupport in the development, collection, and review of evaluation data to support in ongoing program fidelity and growthFoster relationships and represent the programs and organization at network tables, community groups, conferences, etc. as assignedWHO YOU AREKnowledge/ExperienceMinimum two (2) years of work related experience in providing leadership to and supervision/management of staff, program development, assessment and implementation, budget administration.Excellent working knowledge of the court and criminal justice system as well as social service agencies.Knowledge of the principles, concepts and current best practices in the area of restorative justice.Leadership skills to provide direction and support to staff, students, volunteers and participants.Proven experience to collaborate and problem solve within a unionized environment. Proven crisis intervention/management skills to defuse problematic situations and give direction and support to staff to do same.Program planning and analytical skills to implement, evaluate and modify new and existing programs as needed.Human resource management skills required for screening and selection process of staff, students and volunteers including the knowledge of and ability to apply Collective Agreement; Human Resource Policy and the Employment Standards Act.Understanding of the many community organizations and supports available to adults Understanding of the principles of proportionality and reparation as it relates to the justice systemDirect experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with participantsStrong interpersonal, written, and verbal communication skills and a demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervisionRegular reporting to funders, internal accounting, and fiscal management of the program budget.Execute other responsibilities as necessary to achieve the objectives and deliverables of the program.Ability to travel throughout the Halton, Peel, Toronto, and York regions and surrounding area&nbsp;Nice to Have'sUnderstanding of relevant legislation relating to adult including: Criminal Code ofCanada, Practice Memorandum to Crown Counsel in the Criminal Law Division of theMinistry of the attorney General, OntarioExperience in developing community-based interventions that respond to individual needs, and address prevention, rehabilitation, and reparation of harm.Knowledge of the social service agencies operating in Halton, Peel, Toronto, and York and a willingness to broaden knowledgeCurrent Standard First Aid and CPR certificate, ASISTAPPLYThank you for your interest in working with Springboard.Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.The Deadline for Applications is December 3rd 2025 at 4pm.&nbsp;Please submit your cover letter and resume in a single document. You must also include the vacancy number in the subject line of your email.Resumes received after the application deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Only those selected for an interview will be contacted.We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.

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