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Department&nbsp;AdvancementReports toAdvancement Director, Regional Philanthropy &amp; PartnershipsJob typePermanent, Hybrid &nbsp;2 days per weekPosting period2025-09-30The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We are seeking a full-time, permanent team member to join our Advancement team in a hybrid role (2 days per week in the office). Reporting to the Director, Regional Philanthropy &amp; Partnerships, the successful candidate will support design, execute and oversee a sophisticated major gifts pipeline with targeted strategies aimed to maximize engagement and philanthropic support with gifts in the 6 and 7-figure range from donors in Western Canada. In addition, the Senior Development Manager will manage the Development Officer, Regional Philanthropy &amp; Partnerships, and oversee corporate and community-based fundraising in Western Canada, including the annual Walk so Kids Can Talk presented by BMO. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!The responsibilities<ul><li>Build and manage a portfolio of major donors and prospects in Western Canada.</li><li>Develop and execute strategies to inspire transformational gifts and partnerships.</li><li>Lead and support fundraising programs, including corporate, community, and special events.</li><li>Partner with executives, Board members, and volunteers to engage and steward donors.</li><li>Manage forecasting, reporting, and stewardship plans in collaboration with Advancement colleagues.</li><li>Provide leadership to the Development Officer, fostering growth and accountability.</li></ul>The qualifications<ul><li>5+ years’ experience in fundraising, with a track record in major gifts (6- and 7-figure range).</li><li>2+ years’ experience managing people and programs.</li><li>Success engaging senior executives, corporate leaders, and volunteer fundraisers.</li><li>Strong strategic planning, prospect management, and donor stewardship skills.</li><li>University degree (or equivalent experience); CFRE designation an asset.</li><li>Willingness to travel within Canada; valid driver’s license required.</li></ul>Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructionsAbout KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.&nbsp;As such, we welcome applicants from equity-deserving communities (e.g. <a href="#_msocom_1">[ST1]</a> Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>.&nbsp;AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee&nbsp;Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Senior Development Manager, Regional Philanthropy & Partnerships

Job TitleBilingual Texting Supervisor - 12 week contactShift ID&nbsp;TEO-1102-PTB62LocationRemote -&nbsp;Start DateShift Description24 average scheduled hours; 22.5 average paid hoursSalary:$31.91/hourJob Type:Full-Time Contractual - 12 weeksBilingual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English) &nbsp;If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Applications for this position will close at the date at the top of the job postingThe Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. &nbsp;The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. &nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Bilingual Texting Supervisor, Remote - Part-Time -  Contract

Job TitleBilingual Texting Supervisor -&nbsp;12 week contactShift ID&nbsp;TEO-1102-PTB52LocationRemote -&nbsp;Start DateShift Description20 average scheduled hours; 15 average paid hoursSalary:$31.28/hourJob Type:Full-Time Contractual - 12 weeksBilingual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English) &nbsp;If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. &nbsp;The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. &nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Job TitleBilingual Counsellor - Part-Time - &nbsp;Outside QC/ONTShift IDRND-0209-PTB205LocationRemote - Outside QC/ONTStart DateShift Description17.25 average weekly paid hours.Salary:$31.36/hourJob Type:Part-Time PermanentJob Posting Close DateSeptember 23 2025Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.&nbsp;  We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives.&nbsp;Unlock your potential. Carve out a career as unique as yourself. Grow with us.&nbsp;Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional crisis support, counselling&nbsp;and information services for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.&nbsp; Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.&nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;  &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:  &nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud Campaign Cabinet</a> –&nbsp;a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada&nbsp;  &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>, a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities:&nbsp;As a KHP counsellor, you will&nbsp;provide&nbsp;single session solution focused&nbsp;support to young people via&nbsp;anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.&nbsp;What&nbsp;You’ll&nbsp;Bring:&nbsp;<ul><li>Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. </li><li>Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. &nbsp;</li><li>Ability to work independently and have sound judgement on situations that require escalation to management. </li><li>A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. </li><li>Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. </li><li>The ability to communicate with empathy, curiosity and professionalism. </li><li>The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. </li><li>Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. </li><li>Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). </li><li>Ability to work in a high energy and dynamic environment.&nbsp;</li></ul> What&nbsp;You’ll&nbsp;Need:<ul><li>Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. </li><li>A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered); </li><li>Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions); </li><li>Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required); </li><li>Sound typing and written communication to counsel on our Live Chat service; </li><li>Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.Please note our training dates below for the new year - 2025. Training is mandatory:New Hire Training Dates - 2025English Training:&nbsp;October 6 to October 9 &nbsp;from 10:00am to 6:00pm EST andOctober 13 &nbsp;to October 16 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;November 3 to November 6 &nbsp;from 10:00am to 6:00pm EST andNovember 10 to November 13 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training: November 17 to November 20 &nbsp;from 10:00am to 6:00pm EST andNovember 24 to November 27 from 12:00pm to 8:00pm EST&nbsp;Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Bilingual Counsellor - Remote - Part-Time -  Outside QC/ONT

Job TitleBilingual Counsellor - Full-Time - &nbsp;OntarioShift IDROO-0713-FTB229LocationRemote - OntarioStart DateShift Description40 average scheduled weekly hours; 35 average weekly paid hours.Salary:$31.36/hourJob Type:Full-Time PermanentJob Posting Close DateSeptember 19&nbsp; 2025Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.&nbsp;  We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives.&nbsp;Unlock your potential. Carve out a career as unique as yourself. Grow with us.&nbsp;Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional crisis support, counselling&nbsp;and information services for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.&nbsp; Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.&nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;  &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:  &nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud Campaign Cabinet</a> –&nbsp;a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada&nbsp;  &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>, a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities:&nbsp;As a KHP counsellor, you will&nbsp;provide&nbsp;single session solution focused&nbsp;support to young people via&nbsp;anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.&nbsp;What&nbsp;You’ll&nbsp;Bring:&nbsp;<ul><li>Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. </li><li>Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. &nbsp;</li><li>Ability to work independently and have sound judgement on situations that require escalation to management. </li><li>A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. </li><li>Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. </li><li>The ability to communicate with empathy, curiosity and professionalism. </li><li>The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. </li><li>Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. </li><li>Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). </li><li>Ability to work in a high energy and dynamic environment.&nbsp;</li></ul>  What&nbsp;You’ll&nbsp;Need:<ul><li>Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. </li><li>A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered); </li><li>Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions); </li><li>Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required); </li><li>Sound typing and written communication to counsel on our Live Chat service; </li><li>Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.Please note our training dates below for the new year - 2025. Training is mandatory:English Training:&nbsp;October 6 to October 9 &nbsp;from 10:00am to 6:00pm EST andOctober 13 &nbsp;to October 16 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;November 3 to November 6 &nbsp;from 10:00am to 6:00pm EST andNovember 10 to November 13 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training: November 17 to November 20 &nbsp;from 10:00am to 6:00pm EST andNovember 24 to November 27 from 12:00pm to 8:00pm EST&nbsp;Applications for this position will close at the date at the top of the job postingThe Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Bilingual Counsellor, Remote - Full-Time - Ontario

Job TitleBilingual Counsellor - Part-Time - &nbsp;Outside QC/ONTShift IDRND-0209-PTB205LocationRemote - Outside QC/ONTStart DateShift Description17.25 average weekly paid hours.Salary:$31.36/hourJob Type:Part-Time PermanentJob Posting Close DateSeptember 19 2025Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.&nbsp;  We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives.&nbsp;Unlock your potential. Carve out a career as unique as yourself. Grow with us.&nbsp;Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional crisis support, counselling&nbsp;and information services for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.&nbsp; Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.&nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;  &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:  &nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud Campaign Cabinet</a> –&nbsp;a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>, a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a KHP counsellor, you will&nbsp;provide&nbsp;single session solution focused&nbsp;support to young people via&nbsp;anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.What&nbsp;You’ll&nbsp;Bring:&nbsp;<ul><li>Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. </li><li>Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. &nbsp;</li><li>Ability to work independently and have sound judgement on situations that require escalation to management. </li><li>A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. </li><li>Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. </li><li>The ability to communicate with empathy, curiosity and professionalism. </li><li>The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. </li><li>Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. </li><li>Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). </li><li>Ability to work in a high energy and dynamic environment. &nbsp;</li></ul>What&nbsp;You’ll&nbsp;Need:<ul><li>Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. </li><li>A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered); </li><li>Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions); </li><li>Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required); </li><li>Sound typing and written communication to counsel on our Live Chat service; </li><li>Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.Please note our training dates below for the new year - 2025. Training is mandatory:New Hire Training Dates - 2025English Training:&nbsp;October 6 to October 9 &nbsp;from 10:00am to 6:00pm EST andOctober 13 &nbsp;to October 16 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;November 3 to November 6 &nbsp;from 10:00am to 6:00pm EST andNovember 10 to November 13 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training: November 17 to November 20 &nbsp;from 10:00am to 6:00pm EST andNovember 24 to November 27 from 12:00pm to 8:00pm EST&nbsp;Applications for this position will close at the date at the top of the job postingThe Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Job TitleBilingual Texting Supervisor - 12 week contactShift IDTEO-1102-PTB63LocationRemote -&nbsp;Start DateShift Description24 average scheduled hours; 22.5 average paid hoursSalary:$31.91/hourJob Type:Full-Time Contractual - 12 weeksBilingual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English)If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Applications for this position will close at the date at the top of the job postingThe Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

&nbsp;DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob type&nbsp;Full-Time, Permanent, Remote &nbsp;working onlyLocation&nbsp;Ontario or Quebec BasedPosting period2025-09-19The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!The responsibilities:People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals&nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements&nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives&nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with &nbsp; &nbsp; &nbsp; &nbsp; preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization&nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Manager, People and Clinical Performance

The Cam's Kids Ambassador Program is a student-led initiative of Kids Help Phone, comprised of chapters in high schools and post-secondary institutions across Canada. Continuing the legacy of Cameron Hicks, a young person who navigated anxiety and reaching out for support through high school, this peer-led program focuses on creating awareness of mental health and the range of services and offerings available to them through Kids Help Phone. Through various in-person and virtual interactions, Cam's Kids Ambassadors offer valuable resources to their peers, building their own capacity as youth leaders and strengthening their community. Ambassadors play a crucial role in empowering others to learn more about their own mental health and in educating their peers about reaching out for support, making a positive impact in their communities. &nbsp;Key Activities:&nbsp;<ul><li>Participate in Events &amp; Initiatives: Lead events with your fellow ambassadors on campus supporting creating awareness of Kids Help Phone’s programs and services as well as volunteering with&nbsp;Kids Help Phone's events in the community!</li><li>Take Our&nbsp;Training: Gain knowledge and understanding of Kids Help Phone services and programs and become confident in discussing them with your peers. Additionally, ambassadors have opportunities to participate in other trainings like our Peer Support Training and Mental Health First Aid if they wish.</li><li>Resource Distribution: Share mental health resources with peers on&nbsp;campus, in your community, etc.&nbsp;</li><li>Digital Advocacy: Use social media platforms to spread awareness and share relevant resources.&nbsp;</li><li>Feedback Participation: Take part in surveys or advisory committees&nbsp;to provide insights and help improve the organization’s programs.</li><li>Take part in additional opportunities as they arise, such as in-person workshops and conferences with leading mental health professionals, collaborations with Kids Help Phone partners, community presentations, and more!</li></ul>Once your application has been reviewed and approved, you will be granted access to our mandatory ambassador training. After completion, you will be introduced to the Team Leads for your chapter. If a chapter has not yet been started at your institution, we will reach out with further details.&nbsp; If you have any questions, please feel free to send them to <a href="mailto:camskids@kidshelpphone.ca" target="_blank">camskids@kidshelpphone.ca</a>. &nbsp;

9 Kids Help Phone Jobs