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Coordinator, Downtown Services and Drop In 


Location: Ottawa, Ontario 

Reports to: Assistant Director, Community Services 

Employment Status: Full-time Permanent 

Bargaining Unit Status: Included 

Annual Salary: $74,838.40 - $88,545.60 

Language requirements: English is essential; French is essential 

Bona Fide occupational requirement (BFOR): N/A 

Reference Number: 25-108 

Closing Date: September 30, 2025 

Vacancy: Yes 

Posting Stage: Internal 


Job Summary: 

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most 

comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health 

services, employment programs, emergency shelter, community, health and housing services, and justice 

programs to youth in the Ottawa area, serving between 2,500 and 3,000 at-risk individuals aged 12+ and 

their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 

locations across Ottawa. 

Under the general supervision of the Director and with the immediate guidance of the Assistant Director, 

the Coordinator is responsible for the overall functioning and operation of the Downtown Services and 

Drop-In programs in accordance with the policies and procedures established by the Youth Services 

Bureau. 


Principal Duties: 


Staff &amp; Program Related: 

 • Support the effective recruitment, supervision, evaluation and training of unit staff and student 

placements as assigned 

 • Oversee and ensure the smooth day to day operations of the unit including the delegation of and 

coordination of essential daily activities 

 • Ensure timely preparation of staff schedules 

 • Facilitate unit staff meetings to assess program and client needs and outcomes 

 • Support Youth Engagement staff to effectively work with youth teams to achieve work plan 

outcomes 

 • Help to continue the development of effective peer supporter/adult staff working relationships, 

processes and procedures 

 • Continue to develop by-youth-for-youth programming at the drop-in 

 • Assist with the continued integration of on-site service partners (Health clinic staff; school staff; 

Wabano case management) with drop-in services 

 • Assign work to staff as appropriate 

 • Liaise with other services within Youth Services Bureau 

and within the community and participate in meetings as required 

 • Contribute to program evaluation &amp; service development including the identification of trends 

with program area 

 • Contribute to Quality Assurance activities and reports and participate in research activities as 

required. 

 • In conjunction with Director, work with Program Funders on program related activities 

 • Regularly scheduled or periodical on call services are required 

 • Ensure compliance with Agency policies and procedures, program policies, collective agreement 

and relevant legislation. 

 • Ensure safe working practices are followed and established by the Youth Services Bureau and 

the program 

 • Coordinate all assigned project activities 

 Clinical/Client 

 • Oversee and participate in admission/discharge planning as required 


 • Oversee Imminent Risk assessments and ensure proper safety plans and follow up plans are in 

place 

 • Provide direct services to clients as required 

 • Oversee planning of program defined celebrations and/or special events 

 • Oversee access and referrals to appropriate services within Youth Services Bureau and 

or Community 

 Central Services/ Administration: 

 • Ensure all administrative tasks are completed on time and in accordance with unit &amp; Youth 

Services Bureau policies, including preparation of schedules, shift summaries, discrepancy 

reports, submission of payroll, approvals of time off requests and data entry 

 • Prepare reports &amp; statistical report documentation or other reports as required by director or 

program funders 

 • Ensure electronic files maintained and current within established guidelines 

 • Support the administration of budget &amp; be accountable for spending 

 • Prepare for licensing and accreditation as required 

 • Maintain inventory supplies 


 Job Specifications/Qualifications: 

(The qualifications are appended to the job description and are not intended to be part of the job 

description) 

 • Diploma or degree in Social Work or relevant field 

 • Minimum 5 years’ experience in a related setting 

 • Minimum 2 years’ experience in a supervisory role 

 • Must have knowledge of drop-in-services and Housing First for Youth 

 • Proven organizational and administrative skills. 

 • Strong written and verbal communication skills. 

 • Demonstrated decision making and problem solving skills. 

 • Experience creating and delivering presentations 

 • Experience working with budgets 


 • Knowledge of ministries, guidelines, legislations, regulations and requirements 

 • Knowledge of Youth Services Bureau Programs and Activities as well as Policies and Procedures 

 • Knowledge of Community partnerships and available services 

 • Computer skills 

 • Experience working in a non-profit environment 

 • Knowledge of mental health issues in adolescents 

 • Experience in behavioural issues 

 • Knowledge of various therapeutic approaches as well as intervention strategies and techniques 

 • Availability to work flexible hours and assume on call responsibilities as required 

 • Oral and written fluency in English &amp; French is essential 

Additional Qualifications: 

 • Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable 

Sector Check or Broad Police check obtained within the past six (6) months, as a condition of 

employment with YSB. 

 • To confirm language proficiency required for this position, successful candidates may be 

requested to undergo an oral and written assessment conducted by a third-party provider, 

arranged by YSB. Candidates must meet the minimum required linguistic profile before their 

employment start date. Formal education may be considered as sufficient demonstration of 

language proficiency, but is subject to review. 

 Disclaimer: 

This job description indicates the general nature and level of work expected of the incumbent. It is not 

designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of 

the incumbent. Incumbent may be asked to perform other duties as required. 


What we offer: 

 • An opportunity to join a vibrant team and be part of truly meaningful and rewarding work; 

 • 15 days of annual vacation + 1 personal day; 

 • 100% YSB-paid group health benefits; 

 • Pension plan from Day 1; 

 • A team where you get to be yourself everyday and where you have the freedom to innovate. 


Join us! 

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of 

our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, 

tell us your story and why you would make a great addition to our team. 


We know applying to a job takes time and thank all candidates for their interest. While we are not able 

to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do 

our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded 

AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions 

including the screening of applications are made by our hiring team, who review each application with 

care and consideration. We value the individuality and potential of each applicant and strive to create an 

inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you 

to reach out to our Talent Acquisition Coordinator. 


At YSB, we are committed to building a workforce that reflects the diversity of our community. We 

encourage applications from Indigenous peoples, racialized people, people with disabilities, people from 

the LGBTQ community and/or people with intersectional identities. Accommodation will be made 

available for applicants with a disability throughout the hiring process, kindly make your needs known in 

advance. 


All interested candidates are encouraged to apply. In the event a qualified candidate is not found, 

candidates that do not meet the qualifications indicated on the posting may be considered. Qualified 

candidates may be contacted at any time throughout the application window, upon the closing date. 


Résumé du poste : 

Sous la supervision générale du directeur et sous la supervision directe du directeur adjoint, le 

coordonnateur ou la coordonnatrice est responsable du fonctionnement général des services du centre-

ville et des programmes de halte-accueil, conformément aux politiques et procédures établies par le 

Bureau des services à la jeunesse. 

Personnel et programme : 

 • Soutenir le recrutement, la supervision, l’évaluation et la formation efficaces du personnel de 

l’unité et des stagiaires, selon les besoins. 

<a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkforcenow.adp.com%2Fmascsr%2Fdefault%2Fmdf%2Frecruitment%2Frecruitment.html%3Fcid%3D33d7f5f9-292b-4299-aad7-89574902056e%26ccId%3D26010399_576%26type%3DMP%26lang%3Den_CA&amp;data=05%7C02%7Cshegarty%40ysb.ca%7Cb29949a64f02414f708c08dd9d498fa9%7C985b171b86d14305b246fa2cb5bb0114%7C0%7C0%7C638839661488318922%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=to0T5Xg1gL7Ok7jKIpBGUeBxNyFKNczMCwugcskNy8Q%3D&amp;reserved=0" target="_blank">https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkforcenow.adp.com%2Fmascsr%2Fdefault%2Fmdf%2Frecruitment%2Frecruitment.html%3Fcid%3D33d7f5f9-292b-4299-aad7-89574902056e%26ccId%3D26010399_576%26type%3DMP%26lang%3Den_CA&amp;data=05%7C02%7Cshegarty%40ysb.ca%7Cb29949a64f02414f708c08dd9d498fa9%7C985b171b86d14305b246fa2cb5bb0114%7C0%7C0%7C638839661488318922%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=to0T5Xg1gL7Ok7jKIpBGUeBxNyFKNczMCwugcskNy8Q%3D&amp;reserved=0</a>
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 • Superviser et assurer le bon fonctionnement quotidien de l’unité, y compris la délégation et la 

coordination des activités quotidiennes essentielles. 

 • Assurer la préparation ponctuelle des horaires du personnel. 

 • Animer les réunions du personnel de l’unité afin d’évaluer les besoins et les résultats du 

programme et des clients. 

 • Soutenir le personnel de mobilisation des jeunes pour qu’il travaille efficacement avec les 

équipes de jeunes afin d’atteindre les objectifs du plan de travail. 

 • Contribuer au développement continu de relations de travail, de processus et de procédures 

efficaces entre pairs aidants et personnel adulte. 

 • Poursuivre le développement de programmes par les jeunes et pour les jeunes au sein du centre 

d’accueil. 

 • Contribuer à l’intégration continue des partenaires de services sur place (personnel de la 

clinique, personnel scolaire, gestion de cas Wabano) aux services du centre d’accueil. 

 • Attribuer les tâches au personnel, selon les besoins. 

 • Assurer la liaison avec les autres services du Bureau des services à la jeunesse et de la 

communauté, et participer aux réunions, au besoin. 

 • Contribuer à l’évaluation et au développement des services, notamment en identifiant les 

tendances dans le domaine. 

 • Contribuer aux activités et aux rapports d’assurance de la qualité, et participer aux activités de 

recherche, au besoin. 

 • Collaborer avec le directeur du programme et les bailleurs de fonds sur les activités liées au 

programme. 

 • Des services sur appel réguliers ou périodiques sont requis. 

 • Veiller au respect des politiques et procédures de l’agence, des politiques du programme, de la 

convention collective et de la législation en vigueur. 

 • Veiller au respect des pratiques de travail sécuritaires et à leur mise en place par le Bureau des 

services à la jeunesse et le programme. 

 • Coordonner toutes les activités de projet assignées. 

Clinique/Client 

 • Superviser et participer à la planification des admissions et des sorties, selon les besoins. 

 • Superviser les évaluations des risques imminents et s’assurer que des plans de sécurité et de 

suivi appropriés sont en place. 


 • Fournir des services directs aux clients, selon les besoins. 

 • Superviser la planification des célébrations et des événements spéciaux définis par le 

programme. 

 • Superviser l’accès et l’orientation vers les services appropriés au sein du Bureau des services à la 

jeunesse et de la communauté. 

 Services centraux/Administration : 

 • S’assurer que toutes les tâches administratives sont effectuées dans les délais et conformément 

aux politiques de l’unité et du Bureau des services à la jeunesse, y compris la préparation des 

horaires, les résumés des quarts de travail, les rapports d’anomalies, la soumission des paies, 

l’approbation des demandes de congés et la saisie des données. 

 • Préparer les rapports statistiques ou autres rapports requis par le directeur ou les bailleurs de 

fonds du programme. 

 • S’assurer que les fichiers électroniques sont tenus à jour et conformes aux directives établies. 

 • Soutenir la gestion du budget et être responsable des dépenses. 

 • Préparer les demandes de licences et d’agrément, le cas échéant. 

 • Tenir à jour l’inventaire de fournitures. 

Description du poste/Qualifications : 

(Les qualifications sont annexées à la description du poste et ne sont pas destinées à en faire partie.) 

 • Diplôme en travail social ou dans un domaine connexe 

 • Minimum de cinq ans d’expérience dans un milieu connexe 

 • Minimum de deux ans d’expérience dans un rôle de supervision 

 • Connaissance des services d’accueil et du programme Logement d’abord pour les jeunes 

 • Compétences organisationnelles et administratives avérées 

 • Excellentes compétences en communication écrite et orale 

 • Compétences avérées en prise de décision et en résolution de problèmes 

 • Expérience en création et en présentation de présentations 

 • Expérience en gestion budgétaire 

 • Connaissance des ministères, des lignes directrices, des lois, des règlements et des exigences 

 • Connaissance des programmes et activités du Bureau des services à la jeunesse, ainsi que des 

politiques et procédures 


 • Connaissance des partenariats communautaires et des services offerts 

 • Compétences informatiques 

 • Expérience de travail dans un milieu à but non lucratif 

 • Connaissance des problèmes de santé mentale chez les adolescents 

 • Expérience des problèmes de comportement 

 • Connaissance de diverses approches thérapeutiques ainsi que des stratégies et techniques 

d’intervention 

 • Disponibilité à travailler selon un horaire flexible et à assumer des responsabilités sur appel, au 

besoin 

 • La maîtrise de l’anglais et du français, à l’oral comme à l’écrit, est essentielle

Youth Services Bureau Of Ottawa

Bilingual Coordinator, Downtown Services and Drop In

EFry Hope and Help provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives &nbsp;We are recruiting a Full time Supervisor for Haven House, an emergency shelter bed program that supports self-identified women experiencing or at risk of homelessness, receiving temporarily shelter. It offers assistance in accessing permanent housing and in-house support services, including life skills training, counselling, employment, mental health and addiction resources and referrals to other community resources. &nbsp;The Supervisor ensures the day-to-day operations of the program is run in a professional and efficient manner with attention to confidentiality and in compliance with EFry’s policies and philosophy. &nbsp;Reporting to the Manager, the Supervisor provides ongoing supervision and evaluation of all staff personnel and program policies. The successful incumbent will be responsible for hiring decisions, staff training, and disciplinary measures in collaboration with the Program Manager. &nbsp;KEY RESPONSIBILITIES:<ul><li>Plans and develops the program with the Program Manager and implements program activities.</li><li>Formulates program policies and procedures and evaluates the program in consultation with the Program Manager.</li><li>Oversee the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards licensing requirements are met.</li><li>Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating in interview panels and making hiring recommendations.</li><li>Schedules program staff in accordance with program staffing requirements.</li><li>Orients and determines the need for and provides training to program staff, volunteers and practicum students.</li><li>Monitors and authorizes program expenditures and maintains financial records in accordance with established procedures. Prepares the program budget for submission and presentation to Program Manager, Director of Programs and Executive Director.</li><li>Promotes public awareness and provides support for the program in the development of promotional materials and attending stakeholder and community events.</li><li>Liaises with community service providers and other professionals to coordinate service provision, program service referrals and represent the organization or program in external events.</li><li>Maintain program-related records and prepare reports as required.</li><li>Performs other duties as assigned by the Supervisor, Manager or designate.</li></ul>QUALIFICATIONS:<ul><li>A degree in social work, counselling or related field, or the equivalent combination of education and experience totaling eight (8) years is required for this position.</li><li>Three (3) years’ previous direct delivery experience in the community social services sector with demonstrated working knowledge of a specific community-based program and related provincial and community support is required. Prior administrative and supervisory experience is an asset.</li><li>Knowledge of women’s issues, single parenting, poverty issues and community resources.</li><li>Knowledge of legislation policies and procedures pertaining to the Child, Youth and Family Services Act, Correction Conditional Release Act, Income Assistance, Child Protection and Landlord Tenancy Act.</li><li>Excellent verbal and written communication skills; proven leadership skills and strong knowledge of community resources.</li><li>Demonstrate problem-solving and leadership skills, with the ability to judiciously handle and deescalate situations.</li><li>Ability to inspire, motivate, lead and provide direction, and act as a professional mentor to front-line staff group including students and volunteers.</li><li>Detail-oriented and excellent organization skills with the ability to prioritize, multi-task, plan, and manage projects and initiatives.</li><li>Demonstrated ability to foster healthy workplace, free from discriminatory practices and recognize the values of inclusivity and equity. &nbsp;</li></ul>MANDATORY JOB REQUIREMENTS:<ul><li>Standard First Aid / CPR certification.</li><li>Evidence of COVID-19 vaccination status.</li><li>Evidence of a Tuberculosis Test and compliance with the TB Control Program.</li><li>Satisfactory Criminal Record Review (Vulnerable Sector Search).</li><li>Ability to lift 30 pounds.</li><li>Doctors note of fitness to perform the duties of the job.</li><li>Valid Ontario driver’s license, with satisfactory driving record.</li></ul>EFry Hope and Help for Women is an equal opportunity employer and is committed to building a diverse workforce representative of those we serve. We strongly encourage applicants that represent those we serve and welcome applicants with non-traditional educational backgrounds and field experience. We are committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants to self-identify if they wish to do so. &nbsp;Interested candidates must submit a cover letter and resume to <a href="mailto:hr@efryhope.com" target="_blank">hr@efryhope.com</a> with the posting #FY25-HAV4 on the subject line.&nbsp; We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

EFRY Hope and Help for Women

Supervisor- Haven House

Shelter Manager 
Employment status: Full-time, permanent (40 hours per week) 
Location: St. Catharines 
Hours: Typically, Monday – Friday 8:30am-4:30pm but evening and weekend availability will be 
occasionally required to support staff or respond to urgent situations while on-call 
Salary: $64,501 - $73,101 (plus extended health benefits and a RRSP matching program) 

 
About Southridge Community Church 
We’re a Jesus-centred multi-site missional community, seeking to foster lives that are fully 
devoted to Jesus across the Niagara Region. 
 
Our goal is to increasingly practice and embody—both personally and collectively—the kind of 
love Jesus modeled. We emphasize a way of life that’s about more than just attending a weekly 
church service, but extends to all 168 hours of the week. And we’re committed to being 
difference-makers where God has placed us. 
 
We do this by fostering a lifestyle of full devotion to Jesus, meaning we serve our surrounding 
society with the love of Jesus by growing and engaging our people in the way of life of Jesus to 
a greater degree. There are three primary ways we’re seeking to foster this way of life, 
expressed and stimulated by our three primary programs: Sunday services, Life Groups and 
Anchor Causes. 
 
We have three locations across Niagara, each with a unique Anchor Cause of compassion and 
justice. In St. Catharines, serving people experiencing homelessness or needing housing. In 
Welland, meeting needs and building relationships with people experiencing food insecurity. In 
Vineland, connecting with and providing social services to Caribbean migrant farm workers. 
 
About Our Homelessness Services 
As a practical way to serve our community, we also operate a complement of practical support 
services to people along the continuum of homelessness. This includes staff supporting 
community outreach through NASO, our regional After Hours Shelter Placement Line, a 24/7, 
55 bed housing focused emergency shelter, Housing First and Home for Good programming for 
clients living independently throughout Niagara. 
 
We believe that it takes more than the support of a social service to break the cycle of 
homelessness. It takes a community of people working together and in authentic friendship to 
complement this excellence in service. 
 
 


 
About the Role 
The Shelter Manager provides management and oversight of the day-to-day operations of a 
sub-set of Homelessness Services, specifically ‘The Shelter’. This person ensures that the 
frontline staff have what they need to collectively show dignity, care and support to the 
residents. As the Shelter Manager, this individual will provide hands on guidance, supervision 
and problem solving to ensure smooth functioning/operations and achievement of operational 
and strategic goals. Health and safety, along with ensuring adherence to all related regulations 
are paramount to this role. 
 
About You 
â You are passionate about being part of the solution to the housing insecurity crisis in the 

Niagara Region 
â Your experience gives you a strong understanding of the complexities and opportunities 

around homelessness and empathy and compassion for those impacted 
â You enjoy connecting with people, and in particular know how to encourage, support and 

hold accountable shelter residents and staff 
â You are passionate about supporting people, seeing people engage in community and 

helping people to move toward their best version of themselves 
â You have a thorough understanding of the regulations, policies and procedures impacting 

the shelter, and know how to use the knowledge effectively to serve our residents well 
â Others note your strong work ethic, commitment and ability to get things done in a 

relational way 
â As with any of our staff roles, we’re looking for someone with Character that pursues 

Christ, Competency to do the job, Chemistry that gels with our staff, and a solid fit with 
our Culture. 

 
Role Requirements 
 • Aligned with the Christian values of Southridge Community Church and are eager to be a 

part of living out our mission and vision in the community 
 • A strong understanding of the complexities around housing insecurity, and a deep 

compassion and commitment to serving all kinds of people 
 • A solid understanding of the rules and regulations impacting the organization and the 

overall shelter system in the Niagara Region 
 • Experience working within a trauma-informed care framework 
 • A systems thinker who knows how to put the right procedures in plan to serve people well 
 • Strong verbal communicator, and the ability to exhibit the right balance of compassion and 

accountability depending on the situation 
 • Strong organizational and management skills, and an ability to follow through and get things 

done 
 • Creative and flexible problem solver 


 
 • Leads with a positive and people-centred approach who stays calm in all situations 
 • A demonstrated history of leadership in the shelter system; minimum 3-5 years of 

experience 
 • Proven proficiency in Word, Excel, and electronic file management 
 • Requirement to work weekends and evenings if and as needed 
 
Role Responsibilities 
Lead a High Performing Staff: 

 • Provide effective management to direct reports, including recruitment, selection, 
onboarding, training, performance reviews and performance management 

 • Ensure ongoing training and feedback for shelter staff related to our values and 
priorities in the work 

 • Ensure all scheduling is completed and maintained, and provide shift coverage as 
needed 

 • Resolve conflict effectively and promptly 
 • Promote unity and cohesiveness in our broader homelessness services team 
 • Develop staff in a personalized manner to ensure a progression of readiness for new 

roles as they become available 

Provide Organizational Structure: 
 • Provide acute crisis response and real-time support for Resident Services Coordinators 

and supplementary support to the Southridge NASO worker. 
 • Ensure intake, diversion and departure/suspensions decisions are fair, safe, and 

reflective of our vision/values and centralized shelter standards 
 • Work closely with our Homelessness Services management team to deliver a housing-

focused shelter model that support clients along a continuum of service 
 • Maintain up to date knowledge of hostel health and safety standards, regulations, 

policies and procedures; and ensures they are lived out through the residents, staff and 
volunteers 

 • Ensure the shelter has proper IT support 
 • Ensure the shelter has proper maintenance and support 

Administrative Duties: 
 • Through front-line staff, ensure all residents are provided with the dignity and support 

needed 
 • Provide quarterly and ad hoc statistics as requested by the Executive Director 
 • Ensure all policies and procedures documentation are maintained and accessible to all 

appropriate individuals 
 • Order the required supplies for the residents and running of the Shelter 
 • Adhere to budget as outlined by the Executive Director for the areas within this role’s 


 
scope (i.e. shelter supply expenditures) 

 • Ensure that Shelter Notes, HIFIS usage, intake/outtake sheets, etc. are completed in an 
accurate and timely manner as required. 

 
Other Duties: 

 • Represent the Shelter Floor on the Homelessness Services Management Team 
 • Represent Southridge at Housing Focused Shelter Working Group and other tables as 

required 
 • Coordinate (and participate) in on-call rotation 

 
Accountabilities 

 • Ensure support coverage at all times 
 • Ensure all frontline staff have up to date training and certifications 
 • Minimal staff turnover and negative staff exits 
 • Healthy team culture (assessed through formal and informal feedback pathways) 
 • Minimal critical incidents (law enforcement calls, overdoses, transmission of 

communicable disease) 

Relationships 
Reports to: Homelessness Services Executive Director 
Direct Reports: Resident Services Coordinator Team 
 
Hiring Statement 
We strongly encourage people of all ethnicities, identities and abilities who love Jesus and are 
aligned with our vision and values, to consider applying for a staff role. 
We strive to achieve equality in the workplace, which means no one will be denied employment 
opportunities or benefits for reasons unrelated to fit for a role. We also understand 
employment equity means more than treating individuals in the same way but requires special 
measures and the accommodation of differences. In this way, we are following Jesus in our 
hiring practices to create a diverse and inclusive workplace reflecting the body of Christ. 
 
Application Process 
Interested candidates can submit their cover letter and resume to 
<a href="mailto:careers@southridgechurch.ca" target="_blank">careers@southridgechurch.ca</a>. Southridge Community Church thanks all candidates for their 
interest. However, only those applicants selected for an interview will be contacted. 
 
This role will remain posted until it is filled.

Southridge Church

Shelter Manager

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, YWCA helps women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.YWCA Toronto is a trailblazing organization dedicated to driving societal transformation by empowering women, girls, and gender diverse people through a feminist, intersectional, and anti-oppressive lens. Rooted in principles of gender and racial equity and committed to poverty reduction, the organization is a trusted collaborator in delivering life-changing programs in shelter and housing, employment and training, leadership development, and advocacy. Each year, through a staff of over 650 and budget of $49 million, YWCA Toronto serves nearly 13,000 individuals from all walks of life, including diverse races, religions, classes, ages, sexual orientations, gender identities, abilities, and immigration statuses. It is within this dynamic environment that YWCA Toronto is seeking a bold, values-driven leader as its next CEO.At the helm of this impactful organization, the CEO of YWCA Toronto serves as its chief steward, champion, and visionary leader. Embodying the values of equity, inclusion, and social justice—and informed by lived experience—the CEO leads with empathy, integrity, and bold conviction. The CEO will work collaboratively with the Board of Directors and the senior leadership team to shape the organizational vision, ensure strong governance, and drive long-term success. The CEO will inspire staff, supporters, and community partners and play a critical role in sustaining and growing YWCA Toronto’s transformative work on behalf of the women, girls, and gender-diverse individuals it serves.As a strategic and operational leader, the CEO will ensure the long-term sustainability and impact of YWCA Toronto by strengthening its financial health, modernizing systems and structures, ensuring the organization is living its values and empowering leaders through a culture of accountability and collaboration. The CEO will cultivate meaningful partnerships across sectors—including donors, government funders, and community partners—to enhance the organization’s programs and services, influence, visibility, and capacity for change. Through balanced, decisive, and evidence-based leadership, the CEO will navigate a critical period of transition while honouring the organization’s legacy, centring the voices and experiences of participants and preparing it for a resilient and impactful future.The ideal candidate is a passionate and visionary leader who is deeply committed to intersectional feminism, equity, diversity, inclusion, and social justice. Possessing strong financial and fundraising acumen, the ideal candidate is a champion of innovation who will lead structural, cultural, and digital transformation to enhance the organization’s overall effectiveness. With proven leadership in the non-profit sector, particularly within multi-service, unionized social service organizations, you will bring strong advocacy skills and a respected public presence. Your communication style would be described as empathetic, transparent, and inspiring, and you are motivated to foster a culture of trust, collaboration, and accountability both within the organization and in the broader community.If you have the dedication, skills, and passion to deliver on YWCA Toronto’s vital mission, please visit&nbsp;<a href="https://boyden.thriveapp.ly/job/2949" target="_blank">https://boyden.thriveapp.ly/job/2949</a> or submit your application and related materials to Michelle Richard and&nbsp;Renée Young at&nbsp;<a href="mailto:ryoung@boyden.com" target="_blank">ryoung@boyden.com</a>&nbsp;and state the title of the position in the subject line of your e-mail.We thank all applicants for their interest, however only those under consideration for the role will be contacted.YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we appreciate the interest of all candidates, only those selected for an interview will be contacted.

YWCA Toronto

Chief Executive Officer

Position OverviewAs Chief Executive Officer, you will lead South Coast Wellness with vision and integrity. Reporting to the Board of Directors, you will be responsible for:<ul><li>Strategic planning and organizational leadership</li><li>Ensuring the delivery of high-quality, client-centered services</li><li>Overseeing budgeting, financial stewardship, and resource allocation</li><li>Managing human resources and fostering a healthy workplace culture</li><li>Building partnerships with stakeholders, funders, and the community</li><li>Active participation in the two Ontario Health Teams</li><li>Ensure ongoing policy reviews and compliance</li><li>Addressing and adhering to all relevant provincial and federal legislation</li><li>Develop a robust Equity, Diversity, and Inclusion program</li><li>Advocating for mental health and addictions services at regional and provincial levels</li></ul>Qualifications<ul><li>Graduate degree in Psychology, Social Work, Nursing, or Education</li><li>Registration with a health college authorized to provide psychotherapy</li><li>Minimum 5 years of progressive management experience</li><li>At least 5 years’ experience managing in a union environment</li><li>Experience with Accreditation</li><li>Demonstrated expertise in budgeting and human resources</li></ul>Assets<ul><li>Additional education in Public Health, Leadership, or Social Justice</li><li>Eligibility for certification as a Certified Health Executive (CHE)</li><li>Proven ability to lead in a complex, multi-disciplinary environment</li></ul>How to ApplyIf you're a visionary leader ready to make a meaningful impact in a thriving community, we invite you to apply. Please submit your resume and cover letter to&nbsp;<a href="mailto:inquiry@southcoastwellness.org" target="_blank">inquiry@southcoastwellness.org</a> .

South Coast Wellness Addiction and Mental Health

About the Job:Reporting to the Manager of Peel Youth Village, the Supervisor of Peel Youth Village is responsible for providing supervision and mentorship to staff in a program that is located in Mississauga and incorporates both housing and a community centre. The housing component is for homeless youth between the ages of 16-24 and the community centre serves residents and the surrounding neighbourhood.&nbsp;The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.&nbsp;Duties and Responsibilities:&nbsp;&nbsp;<ul><li>Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff&nbsp;</li><li>Developing and fostering a unionized staff team which effectively functions to meet the program goals&nbsp;</li><li>Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement&nbsp;</li><li>Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals&nbsp;</li><li>Prioritizing and assigning shift responsibilities and duties to team members&nbsp;</li><li>Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach&nbsp;</li><li>Ensure staff adhere to policies, procedures, and/or the collective agreement&nbsp;</li><li>Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals &nbsp;</li><li>Maintain a conducive environment to allow for psychological stabilization in a person centered program that operates 24/7&nbsp;</li><li>Provide direction to develop individual person centered service plans addressing the immediate short term needs, along with clinical and psychosocial supports&nbsp;</li><li>Liaise with community support and partners&nbsp;</li><li>Act as the On-Call responder for other 24/7 programs&nbsp;</li><li>Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values&nbsp;</li><li>Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards&nbsp;</li><li>Adhere to agency Health &amp; Safety Program and the Client Safety Framework in the promotion of client safety&nbsp;</li><li>Perform additional duties as required/delegated &nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Post-secondary education in Social Work, Social Services, Health Services, or equivalent&nbsp;</li><li>3+ years experience supporting youth or the homeless population&nbsp;</li><li>2+ years experience in a supervisory capacity&nbsp;</li><li>Knowledge and experience within a unionized environment&nbsp;</li><li>Knowledge of mental health and addictions/justice support services&nbsp;</li><li>Individual and group counselling skills&nbsp;</li><li>Excellent assessment, risk management, and consultation skills&nbsp;</li><li>Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention&nbsp;</li><li>Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices&nbsp;</li><li>Proven experience with the mental health population while collaborating with partners and other community resources&nbsp;</li><li>Excellent time management, communication, people management, etc.&nbsp;</li><li>Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment&nbsp;</li><li>A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage&nbsp;</li><li>Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)&nbsp;</li><li>Valid Certification in First Aid &amp; CPR&nbsp;</li><li>Training in ASIST and CPI&nbsp;</li></ul>Working Conditions and Physical Requirements:&nbsp;<ul><li>Monday to Friday Schedule Shift (Rotation of 7:30am-4pm and 12pm-8:30pm) with the requirement to work weekends based upon program circumstances&nbsp;</li><li>Excess/overtime hours may be required where required&nbsp;</li><li>Able to sit for prolonged periods of time&nbsp;</li><li>Able to answer and communicate telephone calls and general computer use&nbsp;</li><li>Able to lift up to 20lbs (product, documents, etc.)&nbsp;</li><li>Able to walk up/down stairs regularly (building inspections, site meetings, unit inspections, etc.)&nbsp;</li><li>Vehicle travel to community sites, SHIP Locations as necessary&nbsp;</li></ul>Ship Values:&nbsp;<ul><li>Compassion, Hope, Inclusive, Respect, Professional&nbsp;</li></ul>About us:Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and familiesSHIP strongly encourages all staff to acquire the seasonal Influenza vaccine and COVID vaccine based on Public Health recommendations. There may be occasions, based on risk and community safety, where SHIP may mandate&nbsp;vaccinations as a condition of employment.&nbsp;Application InstructionsInterested candidates are encouraged to apply before August 13, 2025Why Work For Us?Our Vision &nbsp; Quality Housing, Quality Services, Quality LivesOur Mission &nbsp; To increase quality of life through health services and housing supports that promote mental and physical health and wellnessOur Culture &nbsp; Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.Our Commitment &nbsp; People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:<ul><li>Competitive Salaries with Annual Performance Reviews</li><li>Comprehensive Health Plans</li><li>Group RRSP (5% Employer Contributions)</li><li>12 Paid Health &amp; Wellness Days</li><li>10 Paid Vacation Days</li><li>3 Paid Personal/Floating Holidays</li><li>Generous Parental and Family Leave</li><li>Learning and Development Opportunities</li><li>Travel Allowances</li><li>Employee Assistance Program</li><li>Company Culture to be Proud of</li><li>Possibility to Create a Real Impact</li></ul>35+ &nbsp; Years focused on Clients, Tenants, Staff and Families4,000+ &nbsp; Clients and Residents served annually17 &nbsp; Programs and Service offerings in Southern Ontario300+ &nbsp; Dedicated, Respectful, Compassionate and Professional Employees

Services and Housing In the Province (SHIP)

Supervisor, Peel Youth Village

Position:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Family Preservation Clinical Supervisor – 1 Position&nbsp;Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Permanent Full-Time&nbsp;Hours of Work:&nbsp; 8:30am – 4:30pm Monday to Friday&nbsp;Department:&nbsp; &nbsp; &nbsp; Family Preservation and ReunificationLocation:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;745 Clark DriveClassification:&nbsp; &nbsp; Supervisor – Grid 30 (+ 2 Temporary Market Adjustment)Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$3,694.47 to $4,226.96 bi-weeklyAt VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.<ul><li>Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!</li><li>Receive a competitive salary $96,386.14 to $110,278.43 per year PLUS a comprehensive benefits package!</li><li>Take on a challenging role that provides membership in the Public Service Pension Plan</li></ul>JOB SUMMARY:The Family Preservation and Reunification (FPR) Program provides a continuum of homebased, culturally grounded, and goal-orientated services to families served by VACFSS’ Child Safety, Guardianship and Resources Programs. The FPR Program supports families to connect to their Indigenous culture and to strengthen identity and self-esteem. It works with culturally based and holistic healing approaches to address physical, mental, and spiritual needs. It seeks to support the Indigenous beliefs, values, cultural practices, and resources that are identified by the family as meaningful.Reporting to the Family Preservation Manager is responsible for supervising the daily operations of a Family Preservation and Reunification counselling team in the context of Restorative Indigenous Child Welfare practice. The position has responsibility to plan, develop, manage, coordinate and evaluate the delivery of services within the context of a Family Preservation team. The Clinical Supervisor provides clinical supervision, planning, coordination and administration of volunteer mentoring, in-home-services and self-help mutual aid groups. The position is directly accountable for the quality of service to clients and for setting and monitoring standards in a manner that is culturally sensitive to Indigenous people. Utilizing the Restorative Supervision Model, provides direct supervision and coaching to workers in the Family Preservation team. Provides vision, direction, guidance and leadership to his/her direct reports and others. The Clinical Supervisor is responsible to provide joint supervision for the Child and Youth Wellness Counsellors with the Director and Family Preservation Manager position. The clinical supervision would be provided by the Clinical Supervisor.The Clinical Supervisor supports the work of Counsellors and assists in stewarding the program to stand with and help families to:<ul><li>Engage positively with the child welfare system.</li><li>Strengthen connections to their culture and Indigenous community(ies).</li><li>Access community resources to meet basic needs such as safe housing, medical care, and food security.</li><li>See their children as sacred bundles and parents as sacred life givers.</li><li>Improve parenting confidence and abilities.</li><li>Strengthen relationships between families and children placed out of their homes.</li><li>Increase understanding of historical, intergenerational, and personal trauma, and promote healing.&nbsp;</li></ul>The Clinical Supervisor is directly accountable for the quality of service to clients through Counsellors, working collaboratively with referring VACFSS Programs, setting and monitoring standards in a manner that is culturally sensitive to Indigenous people, reporting requirements and working within financial policies. Utilizing the Restorative Supervision Model, provides regular direct supervision, leadership, guidance, coaching, and consultation to counsellors that addresses clinical and administrative needs.&nbsp;The Clinical Supervisor ensures services provided are reflective of an integrated case management/wraparound service approach by:<ul><li>Ensuring that services are strength-based and build on the family’s capacity to take care of their own children as well as directing their own service plans.</li><li>Ensuring program standards and guidelines as well as policies and procedures of the agency are maintained.</li><li>Facilitating and participating in weekly case management team meetings.</li><li>Overseeing referral, intake and discharge planning.</li><li>Reviewing follow-up cases to ensure maximum quality of client care.</li><li>Provide clinical consultation with respect to: Assessment and integrated services planning; Services to address concrete needs; Individual parent training and education.; Therapeutic interventions with individuals, couples and families; Linkages to formal and informal supports.</li></ul>As a member of the larger Family Preservation team, as well as the VACFSS Leadership team, the Clinical Supervisor contributes to team activities, shares ideas/information and experience with team members, and demonstrates commitment to team decisions and goals.&nbsp;&nbsp;A complete position profile will be made available to candidates at the time of the interview.&nbsp;QUALIFICATIONS<ul><li>A Master's degree in social work (Clinical Specialty or equivalent training/education), Educational Counselling, Clinical Psychology, Child and Youth Care, or equivalent; with</li><li>At least five years of direct counselling in child and family services as a Registered Social Worker, Registered Clinical Social Worker or Registered Clinical Counsellor and a combination of experience in addictions, mental health and trauma.</li><li>Supervisory training.</li><li>Supervisory experience required.</li><li>Mastery of Parent Effectiveness Training, Behavior Modification, Bargaining and Negotiating Techniques and Assertiveness Training.</li><li>Eligible to be a member of BCACC as a Registered Clinical Counsellor (RCC) or a member of BCCSW as a Registered Clinical Social Worker (RCSW).</li></ul>Key Competencies:<ul><li>Relational Engagement</li><li>Leadership</li><li>Collaborative Planning and Decision Making</li><li>Emotional Competency</li><li>Resilience</li><li>Cultural, Spiritual Expression</li></ul>Notes:<ul><li>This position requires Union membership.</li><li>A vehicle with business class insurance and a Class 5 Driver’s License are required.</li><li>This position requires the incumbent to be available in the office</li></ul>ABOUT THE BENEFITS:In exchange for your contributions to VACFSS, you will receive a competitive salary and a comprehensive benefits package, including:<ul><li>Medical, extended health, and dental</li><li>Group life</li><li>100% employer-paid premiums</li><li>3 weeks of vacation</li><li>Eligible for the VACFSS flex program&nbsp;</li><li>Membership in the Public Service Pension Plan</li><li>Access to VACFSS’ Staff Support Counsellor</li><li>Access to Indigenous Cultural Teachings as coordinated by the Agency</li></ul>We thank all candidates for their interest; however, only those selected for an interview will be contacted. Applications will be accepted from candidates with the above qualifications or from candidates that have delegated experience with MCFD or a Delegated Aboriginal Agency.&nbsp; An eligibility list may be created. Preference may be given to qualified Indigenous Candidates as per Section 41 of the Human Rights Code.&nbsp;

17 Supervision / Team Leader Full Time Jobs