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Victim Services Toronto (VST) provides trauma-informed support and advocacy in the moment for any person in Toronto who has experienced crime or sudden tragedy. We also work to prevent violence through community engagement.&nbsp; &nbsp; &nbsp; &nbsp;VST is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion throughout VST operations, policies, culture and hiring practices.&nbsp; We are dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Persons identifying as visible minorities, indigenous, with disabilities, of any sexual orientation, of any gender identity, or from any other equity-deserving group are strongly encouraged to apply. To read VST’s full equity statement, please refer to:&nbsp;&nbsp; &nbsp;<a href="https://www.victimservicestoronto.com/anti-oppressive-equity-statement" target="_blank">https://www.victimservicestoronto.com/antioppressive-equity-statement&nbsp;</a>&nbsp; &nbsp;Position:&nbsp;Crisis Counsellor&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Position Type:&nbsp;Relief Crisis Counsellor, 5 positions &nbsp;Hourly Rate:&nbsp;$25/hr. + vacation pay. Premium rate applies for last-minute shift coverage. Minimum commitment of three shifts/month&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Reports To: Director of Crisis Response Program&nbsp;&nbsp; &nbsp;Application Deadline:&nbsp;January 19th, 2026&nbsp; &nbsp;&nbsp; &nbsp;Shifts Available:&nbsp;24-hour/7-day rotating shifts (7am-3pm and 11pm-7am, Monday to Sunday) &nbsp;*Please note that successful completion of the 4-month probationary period requires incumbents to complete a minimum of 5 shifts per month during this time&nbsp;&nbsp;__________________________________________________________________&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;Position Overview:&nbsp;&nbsp;&nbsp;The Crisis Counsellor provides short-term intensive crisis counseling and intervention services to vulnerable victims of crimes and sudden tragedies. This role involves working with individuals affected by a range of traumatic events, including but not limited to homicide, attempted homicide, human trafficking, domestic violence, sexual assault, gun violence, and robbery. Additionally, the counselor supports those impacted by sudden tragedies such as suicide, motor vehicle or workplace accidents, and sudden death.&nbsp;Services are delivered in a client-centered and trauma-informed manner, ensuring that everyone’s unique needs and circumstances are prioritized. The Crisis Counselor meets clients in locations of their choice, including the VST office, their homes, or other safe locations, offering flexibility and accessibility to those in need. The focus is on providing immediate emotional support, stabilization, and resource linkage to help clients navigate the aftermath of traumatic events.&nbsp; &nbsp;Key Responsibilities:&nbsp;Crisis Intervention &amp; Victim Support&nbsp;<ul><li>Receive referrals from Toronto Police Service, Clients and Community Partners promptly and action the referral based on presenting needs </li><li>Provide on-scene assistance, virtually and over the phone support to victims and survivors </li><li>Provide community debriefing as requested for traumatic events </li><li>Conduct comprehensive needs assessments resulting from a crime and sudden tragedy </li><li>Provide immediate emotional support and arrange for practical support for victims of crime and sudden tragedy, aiding help manage crisis situations </li><li>Work collaboratively with clients in developing and implementing a personalized safety plan, urgent advocacy or travel letters and keep confidential case note documentation&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Offer compassionate, non-judgmental, culturally responsive, client-centered, and trauma-informed therapeutic interventions </li><li>Meet with clients in person or virtually to collect necessary documentation for VQRP; upload documentation to file and submit with referral </li><li>Submit proof of payment or service to on call afterhours and CRP director for billing purposes </li><li>Advocate and connect clients to appropriate internal case management programs as well as external health, social service, community and justice systems </li><li>Link clients to appropriate community resources and services that meet their ongoing needs, including counseling, housing, or financial support </li><li>Work within a client-centered approach, emphasizing the autonomy and empowerment of individuals in their journey toward recovery </li><li>Effectively manage high volume of cases while ensuring timely responses to incoming calls from clients and law enforcement </li><li>Prioritize cases based on immediate need and urgency, maintaining a focus on client well-being </li><li>Apply an Anti-Oppression Framework (AOP) to all interactions, ensuring equity and inclusion in service delivery&nbsp;</li></ul>Eligibility Assessment &amp; VQRP Funded Services<ul><li>Assess victims' eligibility for VQRP funded services </li><li>Ensure immediate needs for food, shelter, and safety are met after hours, and provide ongoing practical support during the crisis </li><li>Ensure documentation is received and uploaded to the file in an ethical and timely manner&nbsp;</li></ul>Police Collaboration &amp; On-Scene Assistance&nbsp;<ul><li>Respond promptly to requests from law enforcement for assistance at crime scenes or in emergency situations </li><li>Offer direct support to victims and witnesses in collaboration with police officers, ensuring safety and coordination of services&nbsp;</li></ul>Suicide Risk Assessment &amp; Support&nbsp;<ul><li>Complete thorough Suicide Risk Assessments for individuals in crisis and at risk </li><li>Provide appropriate referrals and connect clients to mental health supports or intervention services&nbsp;</li></ul>Interagency Communication &amp; Collaboration&nbsp;<ul><li>Actively communicate and collaborate with key service providers, including police, emergency medical services (EMS), fire departments, hospitals, and CAS </li><li>Coordinate and facilitate support for clients from various agencies to meet comprehensive needs 24/7 </li><li>Provide immediate and on scene support in cases of mass victimization events and engage in mass victimization response protocol&nbsp;</li></ul>Supervision &amp; Guidance&nbsp;<ul><li>Provide supervision, guidance, and direction to agency volunteers and students </li><li>Foster a supportive learning environment to enhance their skills and knowledge&nbsp;</li></ul>Training &amp; Meetings and Team Culture&nbsp;<ul><li>Participate in quarterly training sessions to remain informed of best practices and updates in crisis intervention </li><li>Attend team meetings to discuss case management, share insights, and collaborate on client care strategies </li><li>Promote and cultivate an inclusive, respectful, and supportive work environment that values diversity and encourages open communication </li><li>Actively contribute to creating a positive organizational culture by modeling inclusive behaviors, promoting mutual respect, and ensuring all team members feel valued, heard, and empowered to contribute </li><li>Support initiatives and practices that enhance team cohesion, inclusivity, and a sense of belonging, fostering a healthy and productive workplace&nbsp;</li></ul>Professional Development and Training&nbsp;•&nbsp;Participate in ongoing training, committees, clinical consultation, supervision, and professional development activities to stay current with best practices in victim services, crisis intervention, trauma-informed care, and other relevant fields&nbsp;Documentation and Reporting&nbsp;<ul><li>Maintain accurate, timely, and ethical case notes, ensuring that documentation is completed and submitted in accordance with agency policies and professional social work standards after each client interaction </li><li>Assist with any additional administrative duties or responsibilities as assigned for the program related to the role&nbsp; &nbsp; &nbsp;</li></ul>QUALIFICATIONS/SKILLS&nbsp;Must-Haves (You’ll Need These to Succeed in this Role!)<ul><li>Diploma or degree in Social Work, Social Services, Psychology, or a related field </li><li>Must be registered or eligible for registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) </li><li>A minimum of 1 year of direct crisis intervention or case management experience working with victims or related vulnerable populations </li><li>A full, valid G-level driver’s license in good standing, and comfortable driving in urban areas, city streets, and on highways </li><li>Strong understanding of trauma-informed care, gender-based violence, and the unique needs of survivors of human trafficking</li><li>Proven ability to conduct comprehensive needs assessments, crisis intervention, advocacy and assistance to clients in a fast-paced environment </li><li>Demonstrated ability to work independently and as part of a multidisciplinary team, collaborating effectively with law enforcement, service providers, community organizations, and diverse stakeholders, including equity-deserving populations</li><li>Commitment, knowledge, training and experience in intersectionality, anti-racism, anti-oppression, discrimination, and decolonizing practices &nbsp;</li><li>Ability to contribute to the diversity of Victim Service Toronto's workforce and its inclusive, anti-racist and anti-oppressive practices&nbsp; &nbsp;</li><li>Proven ability to quickly establish rapport and build trust with diverse individuals in crisis, community partners, and law enforcement, demonstrating empathy and respect in all interactions</li><li>Excellent organizational skills and time management, with the ability to manage competing priorities and meet deadlines</li><li>Demonstrated understanding of best practices, legal, and ethical requirements for case note documentation</li><li>Independently manages a high volume of calls by effectively prioritizing tasks, proactively following up with clients and partner agencies, and demonstrating persistence in navigating systems to ensure timely and comprehensive support</li></ul>Nice-to-Haves<ul><li>Thorough understanding of harm reduction and sex-positive practices&nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to identify, access, and connect clients with relevant community resources, including those specific to 2SLGBTQ+ and mental health supports, with the capacity to develop a strong understanding of local resources</li><li>Lived experience </li><li>Fluency in a second language (other than English) is considered an asset, particularly for engaging with diverse communities and providing culturally responsive support&nbsp;</li></ul>OUR LOCATION:&nbsp; &nbsp;The position is in person and currently located at Toronto Police Services’ Headquarters. We recognize that applicants, particularly those from Black, Indigenous, racialized communities, with lived experiences and other equity-deserving communities, may have varied, complex, and historical experiences with law enforcement.&nbsp;The final stage of recruitment also includes a police background check for facilities access purposes. We recognize this information may affect applicants differently and share it to support informed decision-making throughout the application process.&nbsp;If you are passionate about making a difference in the lives of those affected by crime and sudden tragedy and meet the qualifications outlined above, we encourage you to apply with your resume and cover letter by email to <a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>. Please ensure the subject line of your email includes “Application for Relief Crisis Counsellor Position”&nbsp; &nbsp;&nbsp;VST recognizes and values a diversity of experience, including but not limited to work experience and education- but lived and life experience as well. Please ensure this is clearly indicated in your cover letter and resume.&nbsp; &nbsp;&nbsp; &nbsp;Victim Services Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request by emailing&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp; &nbsp;

Victim Services Toronto 

Crisis Counsellor - Relief

Competition #2025-381-CCCrisis Worker (2025-381-CC)Employment Type:Casual, Bargaining Unit (1 Vacancy)Work Hours:We are seeking someone available to cover 1-3 scheduled/last minute shifts per week; shifts being 9am-5pm, Monday - Friday.Work Setting:Exclusively OnsiteSalary:$28.56/hourApplication Deadline:January 04, 2026&nbsp;by 11:59 pmProgram Overview – Crisis Outreach Service for Seniors, Community Care This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues. Program Overview – Crisis Outreach Service for Seniors, Community Care&nbsp; This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues. What You Will Do<ul><li>Participate in crisis shifts; going out to visit clients in their homes or other community locations with a partner.</li><li>Assist with providing preliminary assessment of risk in crisis situations.</li><li>Assess client needs, develop and initiate service plans with short and long term objectives.</li><li>Provide service navigation and coordination, assessment, and supportive counseling,</li><li>Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.</li><li>When appropriate, connect caregivers or others in the seniors’ homes with appropriate resources in the community.</li><li>Carry out service documentation requirements in a timely (same day) and professional manner.</li><li>Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.</li><li>Gather statistical and narrative information required for the program and organization.</li><li>Work flexible hours based on the needs of the clients, their caregiver, and the service.</li><li>Support team members and students</li><li>Ensure that anti-oppression, anti-racist, trauma-informed, community development, and harm reduction principles are achieved in the program.</li><li>Participate in ongoing training and education when appropriate.</li><li>Perform other related duties as required.</li></ul>What You Bring to the Team<ul><li>BSW or a related undergraduate degree.</li><li>Registration in good standing with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario or an equivalent.</li><li>2+ years’ experience in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach.</li></ul>What You Set You Apart<ul><li>Ability in case management and supportive counselling with strong assessment skills.</li><li>Demonstrated interpersonal skills, excellent verbal and written communications skills.</li><li>Ability to carry out service documentation requirements in a timely and professional manner.</li><li>Demonstrated information and referral skills and the ability to link clients to supportive services.</li><li>Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team.</li><li>Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance abuse issues.</li><li>Ability to work from a client-centered approach.</li><li>Knowledge of issues affecting older adults, geriatric populations, the health sector, community resources, and related services.</li><li>Demonstrated ability to follow policies, procedures, and adhere to legislation.</li><li>Understanding of clinical practices and care models.</li><li>Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults.</li><li>Applied computer skills (MS word, excel, and Internet).</li><li>Ability to use case management software is an asset (Pirouette).</li><li>Ability to communicate in another language is an asset.</li></ul>

WoodGreen Community Services

Crisis Worker (2025-381-CC)

John Howard Society of Toronto is looking for ReliefResidential Support Workers to join our team!Position: Residential Support WorkerProgram: Crossroads Program and/or Donald G. Evans ResidencesFunction:&nbsp;The role is to provide day to day counselling support to client residing in JHST’s &nbsp;two (2) Community Residential Facilities (CRFs), otherwise known as Halfway Houses. The Crossroads Program and Donald G. Evans Residence (DGER) are community residential facilities for federally sentenced adult males on a supervised release from a federal institution. The paramount goal of these programs is to increase public safety by assisting with the successful reintegration of these clients. Staff work in collaboration with Correctional Services Canada (CSC) to effectively manage risk by addressing “need areas” that assist client’s stabilization in the community and lead productive pro-social lives.Schedule: Part-Time/Relief– Hours/Days may vary depending on needs of the program. (MUST be available to work all shifts weekends, stat holidays, overnights, days, and afternoons - as this is a mandatory requirement of the relief position.)Salary: $22.66 per hour (Salary Grade 2); shift premiums for evenings, overnights and weekendsReports to: Team Leader, Residential Services (or designate) Responsibilities:1.&nbsp;&nbsp;&nbsp;&nbsp;Be familiar with all relevant client information including Parole Board Canada conditions, offence pattern, risk/needs factors and family concerns and ensure clients are compliant with program conditions. 2.&nbsp;&nbsp;&nbsp;&nbsp;Make appropriate decisions based upon the above information, in compliance with Society policies and procedures, particularly around confidentiality and health and safety. 3.&nbsp;&nbsp;&nbsp;&nbsp;Respond to client needs during shift 4.&nbsp;&nbsp;&nbsp;&nbsp;Monitor and maintain all established program procedures and policies. 5.&nbsp;&nbsp;&nbsp;&nbsp;Respond to all fire safety and security issues during shift. This includes crisis management. 6.&nbsp;&nbsp;&nbsp;&nbsp;Complete incidence occurrence reports, as required per JHST policy and procedure 7.&nbsp;&nbsp;&nbsp;&nbsp;Perform program maintenance during shift. 8.&nbsp;&nbsp;&nbsp;&nbsp;Document all significant contact with clients, using the client daily logs, the log book or an incident report as the situation dictates. 9.&nbsp;&nbsp;&nbsp;&nbsp;Input relevant information into the Client database. 10.&nbsp;&nbsp;&nbsp;&nbsp;Medication administration, as required. 11.&nbsp;&nbsp;&nbsp;&nbsp;Develop interpersonal relationships with the clients in order to assist in the attainment of the clients’ goals, while maintaining professional boundaries. 12.&nbsp;&nbsp;&nbsp;&nbsp;Assume the responsibility for a limited case load at the discretion of the Team Lead. 13.&nbsp;&nbsp;&nbsp;&nbsp;Assist in the auditing of agency/ contractual standards. 14.&nbsp;&nbsp;&nbsp;&nbsp;Assist in review and revision of agency policy and procedures, program rules etc. 15.&nbsp;&nbsp;&nbsp;&nbsp;Perform administrative tasks (filing, word processing, photocopying etc.) 16.&nbsp;&nbsp;&nbsp;&nbsp;Remain awake, alert and attentive to client needs at all times when on shift. 17.&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties or assignment as directed by the Team Leaders of residential services. 18.&nbsp;&nbsp;&nbsp;&nbsp;Understanding of risk management and the four principles of effective intervention- risk, need, responsivity, professional discretion 19.&nbsp;&nbsp;&nbsp;&nbsp;Deliver services in a way that reflects the racial, cultural, linguistic and gender specific needs of the community being served. 20.&nbsp;&nbsp;&nbsp;&nbsp;Ability to understand and apply principles of Anti-Racism, Anti-Oppression Framework to interactionsQualifications:1.&nbsp;&nbsp;&nbsp;&nbsp;Community College Diploma, University Degree and/or combination of related experience 2.&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of community resources 3.&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both verbal and written 4.&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain professional boundaries 5.&nbsp;&nbsp;&nbsp;&nbsp;Ability to work well with others and part of a team 6.&nbsp;&nbsp;&nbsp;&nbsp;Experience with de-escalation techniques 7.&nbsp;&nbsp;&nbsp;&nbsp;Up-to-date First Aid/CPR 8.&nbsp;&nbsp;&nbsp;&nbsp;Enhanced Reliability Security Clearance through the federal government’s Contract Security Program.This position will be covered under the Collective agreement between John Howard Society of Toronto and SEIU Healthcare. The John Howard Society is an equal opportunity employer and a United Way anchor agency. If you require any accommodation during the recruitment process, please inform Human Resources.&nbsp;Please submit all cover letters and resumes by email to <a href="mailto:crf@jhst.ca" target="_blank">crf@jhst.ca</a>. Be sure to indicate the position in the subject line. Applications will be reviewed as they are received; early applications are encouraged.*Only those selected for an interview will be contacted. Thank you.* &nbsp;

John Howard Society of Toronto

Relief Residential Support Workers

Competition: (2025-505-CC)Comprehensive Care Specialist (2025-505-CC)Employment Type:Casual,&nbsp;Bargaining Unit (1 Vacancy)Work Hours:15-22&nbsp;hours/week during regular business hoursWork Setting:Onsite – Limited Opportunities to Work RemotelySalary:$31.98 per hourApplication Deadline:December 04, 2024, by 11:59 pmProgram Overview – Mental Health &amp; Addictions, Community Care This position is accountable to the Supervisor, Comprehensive Care and Integration Specialist Team at WoodGreen Community Services and offers social work/case management support to clients who are part of the MGH2Home program, which is a partnership between WoodGreen, Michael Garron Hospital, Spectrum and VHA Home Healthcare. This is a unique position supporting East Toronto Health Partners’ (ETHP) strategy to improve client transitions. This short-term transitional program (up to 90 days) involves supporting earlier discharges of adults with higher needs to reintegrate into their home and community. This multi-disciplinary team works as “one team” along with the client and designated family to address their complex health and social needs. What You Will Do<ul><li>Perform psychosocial assessments.</li><li>Develop goals with clients/patients/family members and implement service plans to address their priority and emerging needs.</li><li>Provide service/care co-ordination, navigation, short-term and mid-term planning and follow-up support within a maximum of a 90-day service period.</li><li>Work closely with the supervisor and team members to ensure supports are coordinated.</li><li>Provide clinical and/or supportive counseling to clients utilizing a wide range of therapeutic approaches that best meet the clients’ needs and circumstances.</li><li>Provide preliminary assessment of risk in crisis situations, consult, and devise an intervention and action plan, and provide crisis intervention.</li><li>Provide crisis intervention and practical assistance to clients and/or family or caregivers as required in homes and community settings.</li><li>Participate in case conferences and clinical meetings in order to ensure the coordination of services and a continuum of care for a smooth transition from hospital to community.</li><li>Provide advocacy support and advocate with clients and/or their family or caregivers.</li><li>Maintain flow through of clients in MGH2Home and prepare clients for discharge/transition</li><li>Provide service that is responsive, culturally and linguistically sensitive to the individual and caregivers needs, ensuring diversity, inclusion, belonging and equity values are achieved.</li><li>Keep current about the range of services available in other agencies.</li></ul>What You Bring to the Team<ul><li>Master of Social Work (M.S.W.) or post-graduate degree in relevant field.</li><li>Registration and in good standing with the College of Social Workers and Social Service Workers or another relevant regulatory body (i.e., CPRO)</li><li>3+ years of related experience in mental health, addictions, geriatrics and/or social work.</li><li>Demonstrated experience working with older adults and seniors with mental health (including dementia) and/or substance use issues, chronic health issues, cognitive impairment, and responsive behaviours is required</li></ul>What Will Set You Apart<ul><li>Ability to support complex adults and senior populations including individuals who have considerable health challenges</li><li>Demonstrated ability in system navigation, service planning, implementation, and coordination, therapeutic or supportive counselling.</li><li>Demonstrated ability in working effectively in a multi-disciplinary team</li><li>Proven working knowledge of theories of addiction and evidence-based treatment models</li><li>Knowledge of and experience with a brief therapy modality, such as Narrative, Solution-Focused, Cognitive-Behavioural Therapy, Motivational Interviewing and Trauma-Informed approaches,</li><li>Comprehensive understanding of mental health, addictions, health and community sectors.</li><li>Strong assessment, clinical and intervention skills.</li><li>Effective oral, written communication skills and documentation skills.</li><li>Effective interpersonal, time management and organizational skills.</li><li>Proven ability to apply and practice anti-oppression, anti-racism, trauma-informed and harm reduction principles, and strategies.</li><li>Ability to be self-directed, independent, flexible and exercise good judgment.</li><li>Ability to work from a client-centered approach.</li><li>Applied computer skills (MS word, excel, Internet) and ability to use client information systems.</li><li>Ability to communicate in a second language (Greek, Spanish, Bengali, Urdu, Tamil, Persian, Tagalog, Arabic, Mandarin, or Cantonese) is a strong asset.</li><li>Capable of fulfilling the physical and psychological demands of the job. Accommodation for disabilities provided upon request.</li><li>Demonstrated skill in using computers including using technology-based solutions for service delivery, documentation, and viewing screening and assessment data.</li></ul>

Comprehensive Care Specialist (2025-505-CC)

For 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We operate programs and services, for women and their children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma.Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Outreach programs that provides after care support and follow-up services to women and their children after they leave the shelter.&nbsp;Nellie’s is currently looking to hire Relief Shelter Worker. The Shelter Worker is responsible for the direct support and service to women and children in the shelter.&nbsp;Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.JOB DESCRIPTIONDirect Support and Services<ul><li>Ensure that all tasks are completed and follow up communicated</li><li>Completes intake and all necessary forms for women admitted to shelter on data base</li><li>Provides daily concrete support services to residents, such as TTC., clothing, food, first aid.</li><li>Provides information and referral to both women in the community and shelter residents</li><li>Crisis support to women both over the telephone and in shelter</li><li>Acts as an advocate and provides support and accompaniment as needed</li><li>Support the implementation and facilitation of programming for shelter residents </li><li>Facilitates house meetings as needed</li><li>Mediates conflict between residents</li><li>Ensures the health and safety of shelter residents</li><li>Complete daily routine room checks</li><li>Ensure that chores are completed as per chore list</li><li>Conducts monthly fire drill as needed</li><li>Support cooks during meal time in the dining room as needed</li><li>Complete Case management follow up &nbsp;</li><li>Works in collaboration with case management worker and liaise with all internal &amp; external service providers relating to clients’ case plans</li></ul>Shelter Administration&nbsp;<ul><li>Ensure that stats are collected and files documented</li><li>Maintains women’s files and completes all shelter documentation on related data base</li><li>Maintains service statistics</li><li>Completes all household and shift duties</li><li>Report writing as required</li><li>Maintains office area in an organized, tidy and clean manner.</li><li>Filing and general administration related to office organization.</li></ul>Social Justice, Community Education and Outreach<ul><li>Outreach and participation in community actions</li><li>Participation on Board Committees as required</li><li>Public Speaking and community education </li><li>Liaison with community support services</li></ul>Other Duties<ul><li>Works co-operatively as a member of the shelter team.</li><li>Attends regular relief team meetings, staff training sessions and planning meetings as required</li><li>Share in on-call duties</li><li>Assists with other duties as required, from time to time, aiding in the efficient operation of the organization</li></ul>Qualifications&nbsp;<ul><li>Post-secondary education in the area of social work/social service or related field of studies </li><li>2 or more years experience working with women in crisis and/or in the areas of homelessness, poverty and violence</li><li>Strong knowledge of the following: mental health and addictions, LGBTQ2+ and harm reduction framework</li><li>Experience in the social service sector ideally in an agency delivering counseling, crisis intervention or advocacy services</li><li>Able to work shifts including nights and weekends</li><li>Consistently demonstrates reliable professionalism in working in, out and across the organization</li><li>Registered social work/social service an asset</li><li>Current CPI certification an asset</li></ul>Hours: On-call &nbsp;Salary: $28.63/hourNellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement

5 Social Worker Casual OR On Call Jobs